Day Of Event Permissions

Please Note: A ticket can't be edited the day of the event. Our system locks the ticket at 11:59pm.

Event Organizers: your attendees are unable to edit their ticket the day of the event, you can edit their ticket within our system. Click here to learn how.

Event Attendees: If it is the day of your event, please reach out to your Event Organizer to make changes. You can do this by replying to your email confirmation and they will be able to assist you.

Allow Attendee to Create an Account

Here you can customize the following:

The date when your attendees can create an account,
The place where your attendees will see the link to the Attendee Account Center,
The Message and Button text that links to the Attendee Account Center on the Receipt Page
The Message and Button text that links to the Attendee Account Center on the Confirmation Email.

Allow Attendee to Edit Their Tickets

Here you can customize the following:

The date when your attendees can edit their tickets,
And if the changes allow attendees to make changes in their orders that result in refunds.

Allow Attendee to Transfer Their Tickets

Here you can customize the following:

The date when your attendees can Transfer tickets,
Add a Transfer Fee, if enabled the ticket price will be refunded minus the transfer fee, and
Your Transfer Page link.

Add a Fee to Allow for Attendees to Edit an Order

This field is optional. Set the price for the attendee to make changes to an order.

Enabling The Attendee Account Center Using The Nav Bar

You can also enable links to the Attendee Account Center on your event page.

Select the Logo.

Enable The Nav Bar by toggling on Include Help Nav field.

Here you can customize:

Enable the Nav Bar by toggling on Include Help Nav field.
Select Transfer My Tickets or Login to allow Attendees to transfer tickets or login to the Attendee Account Center
Toggle on Allow customer to use saved billing information at checkout should you want to save their billing information.

When enabled on the live page, your attendees can Transfer their tickets or Login to the Attendee Account Center.

Website Button Builder

You can also create a button to include on your website. Customize the button on the left and preview of the button to the right. Copy and paste the code into your website. Your Attendee will be able to click the button and login to their account.

FAQ

Is the Attendee Account Center compatible with Reserved Seating?

It isn't at this time.