Mobile Pay Pass is a feature that lets you sell products on-site without asking attendees to pull out a card. Attendees opt in to use the card they already saved during checkout, then pay for on-site purchases by scanning the QR code on their ticket and entering a PIN.

This makes lines move faster and keeps your staff from handling payment devices for every sale. In this article, we’ll cover how to turn on Mobile Pay Pass, add your products, create an app key, guide attendees through the purchasing experience, use the Mobile Pay Pass app, and view your reports.

Mobile Pay Pass Pricing

Mobile Pay Pass costs $0.25 per transaction, plus standard credit card processing fees.

Note: Mobile Pay Pass is only available for customers processing in USD and CAD.

Mobile Pay Pass is only available for iOS devices. Download the Mobile Pay Pass App here.

Enable Mobile Pay Pass

Mobile Pay Pass is enabled at the page level, so you'll turn it on for each page where you want to sell on-site products.

From the Pages screen, click the pencil icon on the page where you want to enable Mobile Pay Pass
Hover your mouse over the Onsite tab in the top menu bar
Select Mobile Pay Pass App from the drop-down
Toggle on Turn On Mobile Pay Pass

Add Your Products

Once Mobile Pay Pass is turned on, you'll add every product you want available for sale on-site. Each product has its own name, price, and optional fee and tax settings.

From the Mobile Pay Pass App settings, click Add Product
- Enter a Name for the product
- Enter a Price for the product
- Add a Fee if desired
- Add a Sales Tax if desired
- Toggle on Visibility so the product appears in the Mobile Pay Pass app
- Click Save
Repeat these steps for each product you want to sell on this page

Note: We recommend leaving Visibility toggled on for every product you plan to sell. If visibility is turned off, the product will not show up in the Mobile Pay Pass app.

Create an App Key That Accepts Mobile Pay Pass

The Mobile Pay Pass app uses the same app key as the TicketSpice ticket scanning app. This section covers how to create a new key or update an existing one so it works with Mobile Pay Pass.

From the Pages screen, click the pencil icon on the page where you want to enable Mobile Pay Pass
Hover your mouse over the Onsite tab in the top menu bar
Select Ticket Scanning from the dropdown

Create a new app key, or select an existing app key to edit
Toggle on Use App Key for Mobile Pay Pass App
Click Save
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Attendee Opt In Experience

Attendees opt in to Mobile Pay Pass on their own after they purchase tickets.

After purchasing tickets, attendees see the option to opt into Mobile Pay Pass on both the confirmation page and the confirmation email
To opt in, ticket buyers select Activate Mobile Pay Pass
They can create a four digit PIN they'll use to verify purchases
Select Activate
After opting in, ticket buyers will receive a confirmation email confirming that their Mobile Pay Pass is active and their 4 digit pin has been created. Attendees use that pin along with the QR code on their ticket to make purchases on-site

Pro Tip: If an attendee forgets their PIN, they can resend it from their confirmation email at any time. When they resend their pin, TicketSpice sends a new email containing their Mobile Pay Pass PIN.

Log Into the Mobile Pay Pass App

Pro Tip: To log in, you must first download the Mobile Pay Pass App. Download the app here.

Open the Mobile Pay Pass app
Enter a Device Name
Enter your App Key
Tap Continue

Enter the cashier's name
Tap Start Session
Select the items you want to sell at this location
Tap Continue

Sell Products on the Mobile Pay Pass App

Sales are built by adding products to an order, then charging the attendee's card on file by scanning their QR code and confirming their PIN.

Tap New Sale
Add the products the attendee wants to purchase
Tap Continue
Review the order details

Tap Scan QR Code to Pay
Scan the attendee's QR code
Enter the attendee's four digit PIN
Review the order
Tap Confirm Purchase
Tap New Sale to start the next order

Pro Tip: When prompted, allow the Mobile Pay Pass app to access your photos.

Note: If the PIN the attendee entered is incorrect, you'll see an Error, Wrong PIN, Please Try Again message. Have the attendee re-enter their PIN, or have them resend their pin from their confirmation email if they do not remember it.

Look Up and Refund an Order

The Look Up function lets you find an attendee’s Mobile Pay Pass purchase, remove specific items, and issue a refund.

Pro Tip: The Look Up function only displays Mobile Pay Pass orders placed that day. If the attendee’s order was placed on a previous day or no order is found, an error message appears in the Mobile Pay Pass app.

Tap the magnifying glass icon
Scan the attendee's QR code
Review the order, including what they purchased and the card used
If you want to remove items, click the trash can icon to remove an item
Click Remove Card
Click Refund to issue a full refund for the item

Warning: Refunds cannot be undone. Confirm the correct items are selected before you issue the refund.

End a Session and Log Out

When you're done selling for the day, end the session on the device and log out.

Tap Settings
Tap End Session
Tap Log Out

View Your Reporting

You can view your Mobile Pay Pass sales in the app itself and in several reports inside your account. This section covers each option so you can choose the one that matches what you're trying to see.

Pro Tip: We recommend using different reports depending on your needs:

In App Reporting: Use the reporting within the Mobile Pay Pass app when you want to review activity from a single Mobile Pay Pass session. This report provides a quick overview of the transactions processed and items sold during that session
Orders Report: Use an Orders Export when you need detailed information about individual Mobile Pay Pass purchases, including who placed each order and which items they purchased
Page Analytics: Use Page Analytics when you want a quick summary of your page’s Box Office and Mobile Pay Pass revenue
On-Site Sessions Report: Use the On-Site Sessions Report when you want to review revenue from both Box Office and Mobile Pay Pass sessions in one report

In App Reports

The best way to review the transactions processed and items sold during a Mobile Pay Pass session is through the app. Before ending the session, review the session summary and take a screenshot if you want to save it for your records.

Select the reports button in the Mobile Pay Pass app
- View your total revenue
- View your total number of purchases
- View the quantity sold and total revenue for each product

View an Order Data Report

The Order Data Report works best when you need information about individual Mobile Pay Pass purchases. When pulling this report, include the Mobile Pay Pass Items and Mobile Pay Pass Items Total ($ Amount) fields.

Click here to learn how to pull an Order Data Report.

View Your Page Analytics

The Page Analytics "On Site Sales" section works best when you want to quickly find your Box Office and Mobile Pay Pass sales. This displays the device name and sales for each session.

Click here to learn more about how to use the Page Analytics.

View an On-Site Sessions Report

The On-Site Sessions Report works best when you want to pull the revenue from each of your sessions on the Mobile Pay Pass App and the Box Office App. This report doesn't display the number of items of the specific items that were sold.

Click here to learn how to pull an On-Site Sessions Report.

FAQs

Can an attendee change the card on file used for Mobile Pay Pass?

No. The card on file cannot be updated once Mobile Pay Pass is activated.

How can I view Mobile Pay Pass sales and the items sold in one report?

To view Mobile Pay sales and the sold items for a specific cashier session, we recommend taking a screenshot of the session summary in the Mobile Pay Pass app.

To view your Mobile Pay Pass sales and the items that were sold across all sessions, we recommend using an Order Data Report.

What currencies are supported in the Mobile Pay Pass app?

Mobile Pay Pass is only available in USD and CAD.

Can I turn on Mobile Pay Pass after I've already started selling tickets?

Yes. If you turn on Mobile Pay Pass after tickets have been sold, we recommend sending a reminder email to all attendees. When you send a reminder email, all attendees will receive an updated confirmation email with the option to opt in to Mobile Pay Pass.

Can I change which products are available during my Mobile Pay Pass session?

Yes. To adjust your available products, tap the Settings tab, then select the items you want to sell.

Sell Cashless, On-Site Products with Mobile Pay Pass