With Daily Summary Emails, you can quickly get a quick snapshot of your revenue, ticket sales, and page activity from the previous day. In this article, you’ll learn how to subscribe or unsubscribe users, understand who receives these emails, and break down the information included in each report.
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Subscribe or Unsubscribe from Daily Summary Emails
Hover your mouse over the Gear icon in the top right corner
Select Users from the dropdown menu
Click the pencil next to the user you want to edit
Check or uncheck Subscribe to Daily Summary Reports
Click Save
Note: In TicketSpice, you cannot edit your own permissions. If you want to enable or disable daily summary emails for your own user, we recommend reaching out to another user who has access to edit your user permissions.
Here is who we recommend reaching out to depending on your user permissions:
Account Owner: If you are the account owner or the only user on the account, we recommend reaching out to our support team, and we would be happy to help
Admin: If you are an admin on the account, we recommend reaching out to the account owner or another admin on the account, and they can subscribe or unsubscribe you from the daily summary email
User: If you are a user on the account, we recommend reaching out to the account owner, an admin on the account, or a user with "Manage User Permissions," and they can subscribe or unsubscribe you from the daily summary email
Understand the Daily Summary Email
The Daily Summary email gives you a clear snapshot of your account’s activity and performance from the previous day. This section describes what information is included in the Daily Summary email.
Pro Tip: The Daily Summary email is only sent on days when you have new ticket sales. If no tickets are sold, you won’t receive a Daily Summary email.
Revenue Overview
The Revenue Overview section shows your total revenue for the day. This includes all new ticket orders.
Note: The Revenue Overview section shows your gross revenue and does not subtract TicketSpice platform fees or payment processing fees. It also does not reflect any refunds issued the previous day.
Activity Summary
This section highlights engagement and activity on your event pages. This section tracks the number of new ticket sales, new transactions, new visitors, and total visitors.
To see more detailed analytics, click the View Analytics button to open your account’s analytics dashboard.
Revenue by Page
This section breaks down the revenue by individual ticketing page. This section shows how much revenue each page generated, so you can compare performance across multiple pages.
To see more detailed information about your account's transaction history, click the View Transactions button to see your transaction history.
Ticket Sales Summary
This section shows the ticket sales performance by individual ticketing page. This section shows the number of new tickets sold that day compared to the total tickets sold for the page.
FAQs
Who receives Daily Summary Emails?
Who receives Daily Summary Emails?
The organization email automatically receives Daily Summary emails, along with any additional users who have subscribed to receive them.
Can my Daily Summary Email be resent?
Can my Daily Summary Email be resent?
No, there is no way to resend a Daily Summary Email.
Why am I not receiving my Daily Summary Emails?
Why am I not receiving my Daily Summary Emails?
There are several reasons you may not be receiving a Daily Summary Email.
You didn't had any ticket sales the previous day: Daily Summary emails are only sent on days following new ticket sales. If there were no sales on your account the previous day, you won’t receive a Daily Summary email
The email is going to spam: Your email provider may be filtering Daily Summary emails. Be sure to check your spam or junk folder to see if they were delivered there
Can I unsubscribe the organization email from the Daily Summary Emails?
Can I unsubscribe the organization email from the Daily Summary Emails?
No. The Organization Email will always receive Daily Summary emails. There is no way to prevent the Organization Email from receiving these emails.