TicketSpice gives you full control over what memberships are offered on each ticketing page. You can choose which membership levels to display and customize whether attendees can purchase, renew, or verify a membership directly on that page. You can also decide if a membership is required to purchase tickets or offered as an optional add-on.

In this guide, you’ll learn how to add and customize membership options for your ticketing page, set up actions for your members, and experience the attendee experience so you can create a seamless membership flow.

Pro Tip: Before you can add a membership option on your ticketing page, you must configure the membership levels on your account. Click here to learn how to set up your membership levels and manage your members.

Note: Memberships are not supported on Reserved Seating pages. They can only be added to Standard, Date-Based, and Series of Events pages.

Add and Customize a Membership Field on Your Ticketing Page

TicketSpice lets you easily add a Membership field to your page so customers can purchase, verify, or renew a membership during the ticketing process. You can create customizable membership levels with their own pricing and settings, giving you flexible control over how memberships are offered on your pages.

Pro Tip: In TicketSpice, you can place a membership field either above or below the ticket block.

Add a Membership Field Above the Ticket Block: We recommend placing memberships above the ticket block if you plan to use actions that affect ticket options. For example, this setup works well if you want to offer member discounts for tickets (like $10 off tickets) or display member-only ticket levels.
Add a Membership Field Below the Ticket Block: We recommend placing the membership field below the ticket block if you’re not using actions tied to tickets and you want buyers to enter or verify their membership after selecting their tickets

Add a Membership Field Above the Ticket Block

From the Pages screen, click the pencil icon under the page you want to edit
Scroll to find the faintly dotted line, just above the ticket block
Hover your mouse over that link and click the green + icon
Select the Member Manager field

Enter a Label for your Membership field
Toggle the Required field to Yes or No
Add the Type of membership field you want to offer
- The Purchase & Verify option allows individuals to either purchase a new membership, or verify their valid membership
- The Purchase option only allows individuals to purchase a new membership
- The Verify option only allows individuals to verify their current valid membership
- The Purchase & Renew option allows individuals to either purchase a new membership, or renew their previous, expired membership

Note: If a membership level is toggled to No, it will not appear as a purchase option on the event page, and TicketSpice will not validate that membership level on the page.

Turn on the membership level(s) you want to offer on the page by toggling on the level
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Add a Membership Field Below the Ticket Block

From the Pages screen, click the pencil icon under the page you want to edit
Scroll below the ticket block, and click the green + icon where you want to add the field
Select the Member Manager field

Enter a Label for your Membership field
Toggle the Required field to Yes or No
Add the Type of membership field you want to offer
- The Purchase & Verify option allows individuals to either purchase a new membership, or verify their valid membership
- The Purchase option only allows individuals to purchase a new membership
- The Verify option only allows individuals to verify their current valid membership
- The Purchase & Renew option allows individuals to either purchase a new membership, or renew their previous, expired membership

Note: If a membership level is toggled to No, it will not appear as a purchase option on the event page, and TicketSpice will not validate that membership level on the page.

Turn on the membership level(s) you want to offer on the page by toggling on the level
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Set Actions that Apply for Your Members

Once your Memberships are set up, you can begin creating automated actions that respond to a customer’s membership status. These actions can trigger when someone adds a valid membership, holds a specific membership level, renews an existing membership, or signs up as a brand-new member. This gives you powerful control over what customers see and how their experience adapts based on their membership journey.

Click here to learn how to set up actions that apply for your members.

Best Practices for Offering Memberships on Your Pages

On July 14, 2025, a new Federal Trade Commission (FTC) rule was supposed to go into effect for any business selling or offering auto-renewing memberships. That rule was struck down by an appellate court and it will not be enforced. However, following the three steps below are still best practices for your customers. We'd encourage you to consider updating your pages.

Here are three steps you should take:

Disable "Require Auto-Renewal"
If you are using the auto-renew feature in memberships, you should turn off the require auto-renew. This rule requires customers to give consent (check the box) to opt-in. The checkbox should not be automatically selected.
Enable Account Center
Customers will need to be able to cancel their memberships at any time using your page. Enabling Account Center allows your customers to easily do this and provides links in confirmation emails. Click here to learn how to enable the Attendee Account Center in TicketSpice.

Enable A Link In Header/Banner Controls
Your customers will need a way to access the Account Center from your page. Follow the steps below. Click here to learn how to enable the Attendee Account Center login link on your TicketSpice pages.

Pro Tip: TicketSpice has automatically updated our current opt-in field language to be more helpful for your customers. They will see this additional text whenever the "auto-renew" option is enabled on a membership field.

Please auto-renew my membership. I understand the membership fee will be charged based on the frequency above. I can cancel my membership by creating an online account or with links provided in my confirmation email.

FAQs

Does TicketSpice give members an email when their membership is about to expire?

If someone signed up for a membership and did not opt in to auto-renew their membership, TicketSpice will not let them know that their membership is about to expire.

Can I test validating a member in Preview mode?

No, you cannot test validating a membership in Preview mode. We recommend testing this functionality on a live page. If you try to validate a membership on TicketSpice, the system will display "Oops.... data: record not found" when you submit an order with a membership.

Can I offer memberships in multiple different currencies on 1 TicketSpice page?

No. A TicketSpice page can currently support memberships in only one currency. The Member Manager field will only display memberships in your page's set currency. Membership levels and pages cannot be priced in multiple currencies.

If someone purchases a membership in TicketSpice, can they validate it on a RegFox or RedPodium page?

Yes! Memberships apply across TicketSpice, RegFox, and RedPodium. A membership purchased in TicketSpice can be validated seamlessly on RegFox and RedPodium as well.

How do I manage the membership levels on my account?

Click here to learn how to manage the membership levels on your TicketSpice account.

Do we send members an email when they sign up or renew as a member?

When someone purchases or renews a membership on your live ticketing page, they will receive an email with their membership information. This membership info email is sent in addition to the standard confirmation email sent to attendees after submitting orders on your TicketSpice page.

The membership info email includes the selected membership level, member ID, membership status, and expiration date. The email has the subject line: "[Your Organization Name] Your {Membership Level} Membership Information."

This membership email is system-generated and cannot be customized, and recipients cannot reply to the email. If needed, you can resend the membership information email to members at any time. Click here to learn how to resend this email.

Can I resend the membership email with the individual's membership number?

Yes, you can resend the membership email that contains their membership information at any time.

From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
Select the Members tab on the left-hand side

Pro Tip: You can filter your members by the membership level they selected, the status of the membership, or the day the member signed up for the membership.

Search for the member using their name or email in the search box
Click the eye icon on the member you want to view
Click the ... (ellipsis) icon in the top right corner
Select Resend Membership Info Email

Pro Tip: Membership details in the membership info email such as the membership level, member ID, status, and expiration date are updated at the time you send the email, so they always reflect the most current information.

Can a ticket buyer purchase or verify multiple memberships in a single order?

No. In TicketSpice, ticket buyers can only purchase or verify one membership per order. If a ticket buyer needs to purchase multiple memberships, we recommend telling them to place a separate order for each membership they want to purchase.

Add Memberships to Your Page