TicketSpice gives you full control over what memberships are offered on each ticketing page. You can choose which membership levels to display and customize whether attendees can purchase, renew, or verify a membership directly on that page. You can also decide if a membership is required to purchase tickets or offered as an optional add-on.
In this guide, you’ll learn how to add and customize membership options for your ticketing page, set up actions for your members, and experience the attendee experience so you can create a seamless membership flow.
Pro Tip: Before you can add a membership option on your ticketing page, you must configure the membership levels on your account. Click here to learn how to set up your membership levels and manage your members.
Note: Memberships are not supported on Reserved Seating pages. They can only be added to Standard, Date-Based, and Series of Events pages.
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Add and Customize a Membership Field on Your Ticketing Page
TicketSpice lets you easily add a Membership field to your page so customers can purchase, verify, or renew a membership during the ticketing process. You can create customizable membership levels with their own pricing and settings, giving you flexible control over how memberships are offered on your pages.
Pro Tip: In TicketSpice, you can place a membership field either above or below the ticket block.
Add a Membership Field Above the Ticket Block: We recommend placing memberships above the ticket block if you plan to use actions that affect ticket options. For example, this setup works well if you want to offer member discounts for tickets (like $10 off tickets) or display member-only ticket levels.
Add a Membership Field Below the Ticket Block: We recommend placing the membership field below the ticket block if you’re not using actions tied to tickets and you want buyers to enter or verify their membership after selecting their tickets
Add a Membership Field Above the Ticket Block
Add a Membership Field Above the Ticket Block
From the Pages screen, click the pencil icon under the page you want to edit
Scroll to find the faintly dotted line, just above the ticket block
Hover your mouse over that link and click the green + icon
Select the Member Manager field
Enter a Label for your Membership field
Toggle the Required field to Yes or No
Add the Type of membership field you want to offer
The Purchase & Verify option allows individuals to either purchase a new membership, or verify their valid membership
The Purchase option only allows individuals to purchase a new membership
The Verify option only allows individuals to verify their current valid membership
The Purchase & Renew option allows individuals to either purchase a new membership, or renew their previous, expired membership
Note: If a membership level is toggled to No, it will not appear as a purchase option on the event page, and TicketSpice will not validate that membership level on the page.
Turn on the membership level(s) you want to offer on the page by toggling on the level
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Membership Field Below the Ticket Block
Add a Membership Field Below the Ticket Block
From the Pages screen, click the pencil icon under the page you want to edit
Scroll below the ticket block, and click the green + icon where you want to add the field
Select the Member Manager field
Enter a Label for your Membership field
Toggle the Required field to Yes or No
Add the Type of membership field you want to offer
The Purchase & Verify option allows individuals to either purchase a new membership, or verify their valid membership
The Purchase option only allows individuals to purchase a new membership
The Verify option only allows individuals to verify their current valid membership
The Purchase & Renew option allows individuals to either purchase a new membership, or renew their previous, expired membership
Note: If a membership level is toggled to No, it will not appear as a purchase option on the event page, and TicketSpice will not validate that membership level on the page.
Turn on the membership level(s) you want to offer on the page by toggling on the level
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Set Actions that Apply for Your Members
Once your Memberships are set up, you can begin creating automated actions that respond to a customer’s membership status. These actions can trigger when someone adds a valid membership, holds a specific membership level, renews an existing membership, or signs up as a brand-new member. This gives you powerful control over what customers see and how their experience adapts based on their membership journey.
Click here to learn how to set up actions that apply for your members.
Attendee Experience
In TicketSpice, attendees can both purchase new memberships and verify existing ones directly during checkout. Here's how attendees can purchase memberships and verify existing memberships on your TicketSpice page.
Note: In TicketSpice, ticket buyers can verify or purchase only one membership per order. If someone needs to purchase multiple memberships, we recommend having them place a separate order for each membership they want to buy.
Purchasing a Membership
Purchasing a Membership
To purchase a membership, ticket buyers select Create New Membership in the Membership field, then choose from the available membership options on your ticketing page. They can complete their ticket purchase and submit their order.
After submitting, they will receive a confirmation email with their general order information. The confirmation email will display their membership number that can be used to verify their membership on other TicketSpice pages.
Attendees will also receive a separate email with their membership information. This email will include their membership level, their member ID, their membership status, and their expiration date.
Verifying a Membership
Verifying a Membership
To verify a membership, ticket buyers select I Have a Membership and enter the membership number found in their confirmation email. If they don’t remember it, they can choose I forgot my number and enter the email associated with the membership. TicketSpice will send an email with their membership details. After their membership is verified, they can submit their order.
FAQs
Does TicketSpice give ticket buyers an email when their membership is about to expire?
Does TicketSpice give ticket buyers an email when their membership is about to expire?
If a ticket buyer signed up for a membership and did not opt in to auto-renew their membership, TicketSpice will not let them know that their membership is about to expire.
Can I test validating a member in Preview mode?
Can I test validating a member in Preview mode?
No, you cannot test validating a membership in Preview mode. We recommend testing this functionality on a live page. If you try to validate a membership on TicketSpice, the system will display "Oops.... data: record not found" when you submit an order with a membership.
Can I offer memberships in multiple different currencies on 1 TicketSpice page?
Can I offer memberships in multiple different currencies on 1 TicketSpice page?
No. A TicketSpice page can currently support memberships in only one currency. The Member Manager field will only display memberships in your page's set currency. Membership levels and pages cannot be priced in multiple currencies.
If someone purchases a membership in TicketSpice, can they validate it on a RegFox or RedPodium page?
If someone purchases a membership in TicketSpice, can they validate it on a RegFox or RedPodium page?
Yes! Memberships apply across TicketSpice, RegFox, and RedPodium. A membership purchased in TicketSpice can be validated seamlessly on RegFox and RedPodium as well.
How do I manage the membership levels on my account?
How do I manage the membership levels on my account?
Click here to learn how to manage the membership levels on your TicketSpice account.
Do we send members an email when they sign up or renew as a member?
Do we send members an email when they sign up or renew as a member?
When someone purchases or renews a membership on your live ticketing page, they will receive an email with their membership information. This membership info email is sent in addition to the standard confirmation email sent to attendees after submitting orders on your TicketSpice page.
The membership info email includes the selected membership level, member ID, membership status, and expiration date. The email has the subject line: "[Your Organization Name] Your {Membership Level} Membership Information."
This membership email is system-generated and cannot be customized, and recipients cannot reply to the email. If needed, you can resend the membership information email to members at any time. Click here to learn how to resend this email.
Can I resend the membership email with the individual's membership number?
Can I resend the membership email with the individual's membership number?
Yes, you can resend the membership email that contains their membership information at any time.
From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
Select the Members tab on the left-hand side
Pro Tip: You can filter your members by the membership level they selected, the status of the membership, or the day the member signed up for the membership.
Search for the member using their name or email in the search box
Click the eye icon on the member you want to view
Click the ... (ellipsis) icon in the top right corner
Select Resend Membership Info Email
Pro Tip: Membership details in the membership info email such as the membership level, member ID, status, and expiration date are updated at the time you send the email, so they always reflect the most current information.