The Memberships feature gives you a powerful and flexible way to create, sell, and manage memberships within TicketSpice. It’s designed to make both setup and day-to-day management simple, while providing a seamless experience for your customers.

With Memberships, you can build fully customizable membership levels with unique pricing and benefits. You can also enable auto-renewal to keep memberships active without manual follow-up.

Create and Customize Your Membership Levels

Before you can start selling or managing memberships, you’ll first need to create your membership levels. When setting up a membership level, you can customize key details such as pricing and renewal frequency. You also have control over how renewals are handled, including customizing the renewal date and allowing members to opt into auto-renewal for a seamless experience.

From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
Select the Membership Levels tab on the left-hand side

Click Add Membership Level
Add a Name for the membership level
Add the Fee and Currency for your membership level
Add the Renewal Frequency for the membership. You can choose to renew a membership yearly, bi-yearly, quarterly, or monthly

Pro Tip: TicketSpice only offers monthly, quarterly, bi-yearly, and yearly auto-renewal frequencies. TicketSpice does not currently offer a bi-weekly or lifetime membership option.

Enable the Early Renewal option to allow members to renew their membership on your live page in advance of their expiration date. If enabled, set how many days before expiration members can renew
Select the Renewal Date for your memberships
- Purchase Date: This option renews your memberships based on the date the attendee purchases them
- Fixed Date: This option renews memberships on a fixed date. If this option is enabled, select the date you want members to be charged. When selecting this option, you can delay the first renewal to avoid charging new members twice in a short period. When enabled, new members won't be charged until the renewal date you set, and those who sign up after that date will be charged on the normal schedule
Choose whether to allow Auto-Renewal for this membership level. When enabled, members can opt to renew automatically. You can also require auto-renewal for this membership level, if desired
Click Save

Note: Auto-renewing memberships cost $0.99 per renewal, plus credit card processing fees.

If you use Webconnex Payments and pass on all fees to buyers, those fees are not passed on during auto-renewals. For example, if you offer a $100 membership and pass on fees, the buyer will pay $104.52 on the initial purchase, and the event organizer receives $100. On auto-renewals, the member is charged $100, and the event organizer receive $95.81 ($0.99 auto-renewal fee and $3.20 in processing fees).

Edit Your Membership Levels

Once your membership levels are set up, you may need to update them over time. In TicketSpice, you can edit your membership levels at any time, giving you the flexibility to refine your membership levels without disruption.

Warning: Membership levels cannot be deleted once they are created.

From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
Select the Membership Levels tab on the left-hand side

Click the pencil icon next to the membership you want to edit
Make your desired changes
Click Save

Pro Tip: If you change the price of a membership level, members with auto-renew enabled will be charged this updated membership price at their next renewal. Existing active memberships are not immediately charged when pricing changes.

To help members prepare for renewal, TicketSpice sends a renewal notice 20 days before the membership renews. This email includes the current renewal price and gives members the opportunity to manage their membership or turn off auto-renew before the renewal is processed. If you update a membership level's price after a member has received this renewal notice, they will pay whatever the email stated on their upcoming auto-renewal, and at the subsequent renewal, they will pay your updated membership level price. This ensures customers are charged what they were promised.

FAQs

Can I download my membership data?

Yes, you can download your membership data at any time. Click here to learn how to download your membership data in TicketSpice.

How do I edit an individual member's information, membership level, or payment method?

You can update an individual member's information, membership level, or payment method for their membership at any time.

Click here to learn how to edit individual members and their memberships.

Set Up and Manage Your Membership Levels