In TicketSpice, you can make memberships scannable by adding a unique QR code to each membership. Members can present their QR code for entry or verification, and staff can scan it using the TicketSpice Scanning App. You can also review your account's scan history to see when and where each membership has been scanned.
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Enable Scannable QR Codes for Your Memberships
With QR codes enabled, each membership is assigned a unique QR code that can be scanned using the TicketSpice Scanning App. After this feature is enabled, members automatically receive their unique QR code in their membership confirmation email whenever they purchase or renew a membership through your ticketing page.
From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
In the Overview tab, click Enable QR Codes, or toggle on Enable Membership QR Codes if this feature was previously disabled
Note: When you enable QR codes for your memberships, the setting applies to all membership levels on your account. At this time, you cannot enable QR codes for only specific membership levels.
Configure Scanning Limits for Your App Key
From the Pages screen, click the pencil icon on the page that you want to edit
Hover your mouse over the Onsite tab in the top menu bar
Select Ticket Scanning from the dropdown
Click the pencil icon on the app key you want to edit, or click Create App Key to create a new app key
Pro Tip: If you leave a membership's scan limit blank when creating an app key, the app key defaults that membership level to 1 scan per day. To prevent a membership level from being scanned, set its scan limit to 0.
Toggle Allow Scanning Memberships to Yes
For each membership, set the scan limit and choose whether it is a lifetime limit or resets daily
Click Create
Pro Tip: Membership scan limits are configured and tracked independently for each TicketSpice page. Scans on one page do not count toward the scan limit on another page. For example, if one page allows members to scan once per day and another page allows two scans per day, a member can successfully scan once on the first page and twice on the second page. Each TicketSpice page enforces its own scan limits separately.
A member's scan history, however, includes scans from all TicketSpice pages, allowing you to view their complete scanning activity in your reports.
Note: If you have multiple scanning app keys configured for the same page, scans from all app keys count toward that page's scan limit. For example, if the same membership is scanned using two different app keys, it counts as two scans toward that page's scan limit.
Scan Memberships Using the Scanning App
Note: You cannot search for memberships by name or email in the Scanning App. Memberships can only be verified by scanning the member's QR code.
Open the TicketSpice app on your mobile device
Enter a Device Name
Enter your App Key found on your TicketSpice page
You can choose to enter the app key manually, or click the QR icon on the right-hand side and scan the QR code on your TicketSpice page
NOTE: To ensure full access to all features in the ticket scanning app, be sure to tap Allow when prompted to let TicketSpice find and connect to devices on your local network, and tap OK when asked for permission to access your camera.
Tap the Scan icon on the home screen of the app
Point your camera to the attendee's membership QR code
Pro Tip: After scanning a membership, the Scanning App displays the scan result along with the member's name, membership ID, membership level, and expiration date.
The top-left corner of the scan result indicates that the scanned QR code belongs to a Member rather than a Ticket.
Depending on the membership's status, one of the following screens appears:
Active Member (Green): The membership is active and was successfully scanned
Membership Inactive (Red): The membership is active. If needed, click Force Check In to check in the member anyway
Membership Already Scanned (Orange): The membership has reached its allowed scan limit. If needed, click Force Check In to check in the member anyway
Membership Expired (Red): The membership has expired. If needed, click Force Check In to check in the member anyway
Member Not Found (Red): The scanned QR code belongs to a membership in a different TicketSpice account and cannot be scanned in your account
Pro Tip: If you try to scan a membership in an app key that is not configured to scan memberships, you will see the error "Membership Scanning Disabled: Membership scanning is not enabled for this account." If you see this message, adjust your app key to allow membership scanning.
View Scan History for Your Memberships
TicketSpice provides two ways to view membership scan history. You can review the scan history for an individual membership immediately after scanning it in the TicketSpice Scanning App, or view a complete history of all membership scans in your TicketSpice account. Learn how to view scan history in the Scanning App and in our TicketSpice account.
View Scan History for an Individual Membership in the Scanning App
View Scan History for an Individual Membership in the Scanning App
After scanning a membership in the TicketSpice Scanning App, you can view that member's scan history.
Note: The Scanning App does not support searching for memberships. You can only view a member's scan history immediately after scanning their membership QR code. If you need to view the scan history for a member from the Scanning App, you must scan their QR code first.
Tap the Scan icon on the home screen of the app
Point your camera to the attendee's membership QR code
After checking in the attendee's membership, tap View Details
Open the Scan History section to view the scan history for this membership
View Scan History in Your TicketSpice Account
View Scan History in Your TicketSpice Account
Pro Tip: You can filter your scan activity by membership level or by date if desired.
From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
Select the Scan Activity tab on the left-hand side
Review your membership scan history, including the scan timestamp, member name, member ID, membership level, page, app key name (if configured), and scan status
Click Download Activity to download your scan activity as a CSV file
Note: The Membership Scan Activity download includes the scan timestamp, member name, member ID, membership level, page name, app key name (if configured), and scan status.
FAQs
Can I disable QR codes for my memberships?
Can I disable QR codes for my memberships?
From the top menu bar, hover over the Extras tab
Select Memberships from the dropdown
In the Overview tab, toggle off Enable Membership QR Codes
Can I only generate QR codes for a specific membership level?
Can I only generate QR codes for a specific membership level?
No. Membership QR codes are an account-wide setting. When enabled, QR codes are generated for every membership level on your account. It is not currently possible to generate QR codes for only specific membership levels.
How do I resend the membership info email that includes my attendee's membership information?
How do I resend the membership info email that includes my attendee's membership information?
Click here to learn how to resend the membership info email to a member.
Can I edit a membership from the TicketSpice Scanning App?
Can I edit a membership from the TicketSpice Scanning App?
No. Memberships cannot be edited from the TicketSpice Scanning App, even if your app key allows your team to edit orders from the Scanning App. To update a membership, edit it from your TicketSpice account instead. Click here to learn how to manage a membership.
Why do I see the popup "Membership Scanning Disabled" when I scan someone's QR code?
Why do I see the popup "Membership Scanning Disabled" when I scan someone's QR code?
The Membership Scanning Disabled popup appears when a member's QR code is scanned using an app key that is not configured to scan memberships. If you want to scan memberships with this app key, update the app key settings to enable membership scanning. Click here to learn how to do this.
Can I reset the scan limit for a membership?
Can I reset the scan limit for a membership?
No. Membership scan limits cannot be reset. If a member has reached their scan limit but still needs to be admitted, you can use Force Check In to check them in, even if they have already reached the scan limit for their membership level.
If I've added multiple scanning app keys to my device, which membership scan limit is used?
If I've added multiple scanning app keys to my device, which membership scan limit is used?
If you've added multiple app keys to the same device and those app keys have different membership scan limits, the Scanning App uses the membership scan limit from the first app key added to the device.
Example: If the first app key added to your device allows 1 scan per day for all memberships and the second app key allows 2 scans per day, the TicketSpice Scanning App will enforce a limit of one scan per day for all memberships.
If the app keys are added to your device in the opposite order, the Scanning App will enforce a limit of 2 scans per day for all memberships.