With Membership-Based Actions, you can customize the ticketing experience based on an attendee's membership status or level. Whether you want to offer exclusive discounts to active members, display special add-ons for premium tiers, or unlock certain options only for valid memberships, these actions give you powerful control over what each ticket buyer experiences.
For example, you could automatically apply a discount for active members, show VIP upgrades to those with a higher membership level, or restrict certain sections of the page to members only. By using Membership-Based Actions, you can personalize the experience, recognize member loyalty, and create a seamless connection between your membership program and event ticketing.
Note: For Reserved Seating pages, actions can be used to target fields outside of the Reserved Seating venue, but cannot be used to target the venue itself. This means you currently cannot use actions to change the price of Reserved Seating tickets, adjust the venue based on date triggers, or dynamically modify seat inventory.
You can use actions to target fields outside the venue, such as showing or hiding merchandise options, applying discounts to add-ons, or displaying custom questions.
Example Use Cases
When someone enters a valid membership, decrease the price for your event by 10%
When someone enters a valid Gold Membership, show a special add-on experience
Jump To...
Getting Started
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
Add Your Membership Trigger
You can use TicketSpice to set up actions that trigger based on the membership a ticket buyer enters.
Pro Tip: To see the Membership field in your Actions, you must have a Membership field added to your page. Click here to learn how to add this field.
On the left-hand side, select Membership from the dropdown
Select your desired option
The Is Member option will trigger your action if a ticket buyer enters any valid membership for the membership levels on your page
The Is Renewing Member option will trigger your action if someone renews an expired membership on your page. This trigger will only work if you select the "Purchase and Renew" type on your Membership field
The Is New Member option will trigger your action when someone creates a new membership on your page. This trigger will only work if you allow individuals to purchase memberships on your Membership field
The Membership Level Is option will trigger your action when someone enters a valid membership for the specific membership level you add
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Add Your Action
You can create a variety of actions in TicketSpice that are triggered by the membership used. Below are some of the action types you can set up to customize the ticketing experience.
Pro Tip: It is important to know that actions run from top to bottom. So if you have multiple actions in your TicketSpice page, actions towards the bottom can override actions above them. You have full control over the order of your actions and can reorder as needed. Because the order of actions can impact how your page behaves, we highly recommend previewing and testing your page before publishing it live. This helps ensure that all your actions work together the way you intend.
Show-Hide Actions
Show-Hide Actions
In TicketSpice, you can dynamically show or hide fields for your members. For example, you can automatically show a specific ticket level when someone enters a valid membership.
Pro Tip: Our actions automatically assume the opposite is true. For example, if a field is set to only show based on a certain condition, it will be hidden by default until that condition is met. Once the condition is met, the field will show.
Likewise, if a field is set to hide until a condition is met, it will by default show. For example, if a merchandise field is set to show when someone enters a membership, this merchandise field will by default hide unless a valid membership is entered.
By default, TicketSpice fields show all of the time, so if you would like to show your field at all times, no action is needed.
On the right-hand side, find and select Show or Hide
Choose the Field(s) or Function(s) that you would like to show or hide when the condition is met
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Require/Don't Require Field Actions
Require/Don't Require Field Actions
In TicketSpice, you can dynamically require or not require fields for your members. For example, you can automatically not require a multiple choice field to be completed when someone is a renewing member.
Pro Tip: Actions will override the default requirement settings you set on the page builder. Actions also automatically assume the inverse is true. For example, if you create an action to require a field based on a certain condition, this field will not be required by default, even if it is marked as required in the Page Builder settings. This field will only become required once the condition is met.
For example, if your meal choice field is required in the page builder, but you create an action to require this field when someone enters a Gold membership, our system will automatically make the meal choice field not required until a Gold membership is entered. Even though the Page Builder has marked this field as required, the action takes precedence. After the membership is entered, the field will then become required.
If you want a field to always be required (or not required), no action is necessary. In this case, we recommend adjusting the Required setting within the Page Builder itself.
On the right-hand side, find and select Require or Not Require
Choose the Field(s) or Function(s) that you would like to require/not require when the condition is met
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Select an Option Actions
Select an Option Actions
In TicketSpice, you can dynamically select an option for your members. For example, you can automatically select a specific multiple choice option when someone is a new member.
Pro Tip: Select an Option actions will only take place when the condition event is met. If the condition event is not met, the Select an Option action will not take place. For example, if you create an action to select two specific sessions when a valid membership is entered, the session field will remain unselected by default until the membership is entered. Once a ticket buyer adds the membership, the required sessions will then be automatically checked.
On the right-hand side, find and select Select Option
Choose the Field(s) that you would like to target when the condition is met
Click Lock Selection if you would like to prevent attendees from changing their option
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Note: Select an Option actions works with time slots (on date-based pages), Sessions, and Multiple Choice actions. This action does not work with checkboxes and merchandise fields. If you do not have a date-based page with time slots, a Sessions field, or a Multiple Choice field on your TicketSpice page, the Select an Option action will not appear in your list of events.
Set Value Actions
Set Value Actions
In TicketSpice, you can dynamically set a value in a text field for your members. For example, you can automatically set the value of your text field to "N/A" when someone enters a VIP membership.
Pro Tip: Set a Value actions will only take place when the condition event is met. If the condition event is not met, the Set a Value action will not take place. For example, if you create an action to set a text field to "Member" when someone enters a valid membership, the text field will remain blank by default until that membership is entered. When the membership is entered, the text field will automatically be set to "N/A."
On the right-hand side, find and select Set Value
Enter the value you would like to enter in the text field
Choose the Field(s) that you would like to target when the condition is met
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Note: Set a Value actions are designed to insert text into text-based fields and are not intended for adding financial amounts to pricing fields. If your page doesn’t include any text-entry fields, the Set Value action won’t show up in your list of available events.
Price Change Actions
Price Change Actions
In TicketSpice, you can dynamically update the price based on the membership used. For example, you can automatically decrease the price of your tickets by 15% when someone enters a Gold membership.
Pro Tip: Price change actions will change the price only when the condition event is met. If the condition (aka trigger) is not met, the price change actions will not take place. For example, if you create an action to reduce the price of your merchandise from $10 to $5 when someone uses your Silver membership, the price of the t-shirt will remain $10 until that membership is added. When a ticket buyer adds the valid membership, the price will then automatically change to $5.
Note: Price change actions affect each ticket or item, not the total order amount. If you're using these actions, it's important to set up your price change action with the understanding that the discount or increase will apply to every ticket or item on the order.
For example, if you set a $10 discount on your VIP ticket level for people who have a valid membership, and someone purchases two VIP tickets in the same order with a membership, the total discount on the order will be $20. The $10 discount will be applied to each ticket.
On the right-hand side, select your price change action
Set Price will set the price of the field(s) to a new value that you set. If this option is selected, set the price in the text field
Increase Price will increase the price of the field(s) by a $ or % amount that you set. If this option is selected, choose whether you would like to adjust the price by $ or %, and enter the value increase in the text field
Decrease Price will decrease the price of the field(s) by a $ or % amount that you set. If this option is selected, choose whether you would like to adjust the price by $ or %, and enter the value decrease in the text field
Apply Discount will apply a discount on the field(s) by a $ or % amount that you set. If this option is selected, choose whether you would like to adjust the price by $ or %, and enter the discount in the text field
Limit Discount will limit the discount on a field(s) to a certain number on merchandise fields. If this option is selected, choose the limit of the discount in the text box that appears
Set Fee will change the fee on your ticket level(s) to the new amount you enter. If you choose this option, enter the desired fee in the text field on the right. This will override the default fee set in the page builder
Multiply Coupon increases the value of a coupon by the multiplier you set. This action multiplies the coupon's value when someone enters a valid coupon and meets the trigger condition. If this option is selected, set the multiplier in the text field that appears on the right
Choose the Field(s) on which you would like to adjust the price when the condition is met
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Note: This Limit Discount applies to ticket levels, merchandise fields, and quantity boxes, not multiple choice fields and donation fields.
Users must use the Apply Discount action for the Limit Discount action to work. If users do not use the Apply Discount action, the Limit Discount action will not apply.
Users must add the Apply Discount event and the Limit Discount event within the same action by clicking the + button on the right-hand side of the action. If users create two separate actions (even if they use the same trigger), the Limit Discount field will not apply.
Ticket Limit Actions
Ticket Limit Actions
In TicketSpice, you can dynamically adjust the maximum number of tickets a buyer can purchase in a single order for your members. For example, you can change the maximum number of tickets allowed per order from 2 to 4 if someone adds a valid membership.
Pro Tip: Set Tickets Per Order actions override the default ticket limit settings you set on the page builder. Additionally, actions will only take place when the condition event is met. If the condition event is not met, the Set Tickets Per Order actions will not take place. For example, if you create an action to allow buyers to purchase up to 5 tickets for your members, this limit will only take place if someone enters a valid membership.
If you want to set the same ticket limit in all circumstances, no action is necessary. In this case, we recommend setting this limit in the page builder itself.
On the right-hand side, select Set Tickets Per Order from the dropdown
Enter the maximum number of tickets allowed per order in the text field on the right
Select the Tickets field from the dropdown
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Manage Your Actions
Find the Action you would like to manage, and click any of the following icons:
The pencil icon allows you to edit the action
The pages icon allows you to copy the action
The + icon allows you to create a new action
The trash can icon allows you to delete the action
FAQs
What's the best way to test my actions?
What's the best way to test my actions?
We recommend using Preview mode to test your actions. Preview Mode allows you to review the visual and communication experience of your event page without processing real payments or saving data. Since Preview Mode respects actions and date-based conditions, you can test your page in real time to ensure everything functions as expected.
To use Preview mode, go to your TicketSpice edit page
Save any changes on your page by clicking Save in the top-right corner
Select the Preview button in the top right corner
Warning: Because the Preview mode is only used for testing, do not share this URL with attendees. This link will not accept real orders or payments.
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
A common reason a disabled payment method still appears on the live page is that there is an action on the page that references that payment method. Actions override the payment settings in the page builder. So, if an actions includes a reference to a payment method, it will appear on the live page — even if that method is turned off in your settings.
To fix this, review your actions and remove any references to the payment method you no longer want to offer.