With TicketSpice, you can easily request or require personal details one time per order from the ticket buyer during checkout. This allows you to collect a single set of information for the entire order, making it easier to communicate with the buyer and personalize the overall event experience.
Pro Tip: This article walks through how to collect personal information one time per order. In TicketSpice, you can also collect personal information for each attendee. If you want to gather personal details from each individual attendee, click here to learn how to collect per-attendee information.
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Add a Name Field
In TicketSpice, you can easily add a name field to ask ticket buyers to enter their first and last name. In TicketSpice, the name field is always split into two subfields that ask for the first and last name respectively. This structure is used to ensure clarity in data collection.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Name field
Customize the Label as desired
Toggle the Required field to Yes or No
Click Advanced Settings if you would like to further customize the field
First Name Placeholder: add placeholder text that appears before ticket buyers enter their first name
Last Name Placeholder: add placeholder text that appears before ticket buyers enter their last name
Require Middle Initial/Name: require ticket buyers to enter a middle initial or middle name
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add an Address Field
In TicketSpice, you can easily add an address field to collect the street address, city, state, and ZIP code of the ticket buyer.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Address field
Customize the Label as desired
Toggle the Required field to Yes or No
Click Advanced Settings if you would like to further customize the field
Toggle the International field to Yes if you would like to allow ticket buyers to enter international addresses. If this field is toggled to Yes, enter a default country
Toggle the Collect Suite or Apartment # field to Yes if you would like to collect the suite or apartment number
Address Line 1 Placeholder: add placeholder text that appears before ticket buyers enter their address line #1
Address Line 2 Placeholder: add placeholder text that appears before ticket buyers enter their address line #2
ZIP/Postal Code Placeholder: add placeholder text that appears before ticket buyers enter their postal code
Visibility: this field makes the field invisible on the live page. We only recommend using this option when utilizing our Pre-Fill URL feature. If you are looking to remove an option on the live page, we do not recommend making fields invisible. Rather, we recommend hiding the field, as hiding the field offers more customizability and fewer issues. Click here to learn how to hide a field on TicketSpice
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add an Email Field
TicketSpice makes it easy to add an email field to your form so you can collect the ticket buyer's email address for confirmations, updates, and event communication.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Email field
Customize the Label as desired
Toggle the Required field to Yes or No
Toggle the Double Entry field to Yes if you would like to require ticket buyers to enter their email two times
Click Advanced Settings if you would like to further customize the field
E-mail Placeholder: add placeholder text that appears before ticket buyers enter their email
Ask user to opt-in to further communication: Allow ticket buyers the option to opt-in or opt-out to email communication from your event by toggling this option to Yes. By default, all ticket buyers are automatically opted into future email communication from your event. Ticket buyers can unsubscribe from your email messaging at any time
Opt In Text: enter the opt-in text that appears under the email field (available if you give ticket buyers the option to opt-in or opt-out of email communication
Opt-In by Default: opt in ticket buyers by default by toggling this option to Yes
BCC on Confirmation: This will send a BCC copy of the confirmation email to the email address entered into this email field.
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: If you want to give ticket buyers the option to opt-in or opt-out of email communication from your event, we recommend also editing the billing email and adding the opt-in option in the billing email field.
If the billing email doesn't give users the option to opt-in to email communication, the billing email will automatically opt in the email communication, even if the ticket buyer opts out of email communication in the email field in the ticket or order section.
Add a Phone Number Field
With TicketSpice, you can include a phone number field to capture the ticket buyer's contact number, which is perfect for sending reminders, updates, or reaching out if needed.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Phone Number field
Customize the Label as desired
Select the Phone Type
Toggle the SMS Opt-In field to Yes if you would like to give ticket buyers the option to opt-in to receive texts from your event
Toggle the Required field to Yes or No
Click Advanced Settings if you would like to further customize the field
Number Format: select USA if you would like to only allows ticket buyers to enter a US-based phone number. Select International if you would like to allow ticket buyers to enter international phone numbers
Default Country: If International is selected, select the default county your event wants to display
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Date of Birth Field
With TicketSpice, you can add a date of birth field to collect important age-related details.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Date of Birth field
Customize the Label as desired
Toggle the Required field to Yes or No
Click Advanced Settings if you would like to further customize the field
Age Requirements: add an age requirement if you would like to require individuals to be a specific age to submit an order. If individuals attempt to enter a date of birth outside of the date range, users will not be able to submit the order
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Gender Field
TicketSpice makes it easy to add a gender field to your form, allowing you to collect gender information for reporting, personalized communication, or event planning needs.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Gender field
Customize the Label as desired
Toggle the Required field to Yes or No
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
NOTE: The default gender field only includes Male and Female options. If you'd like to offer more gender options, we recommend adding a multiple choice field, and adding any gender options from which you'd like ticket buyers to choose. Click here to learn how to add a Multiple Choice field
Add a T-Shirt Size Field
TicketSpice lets you easily include a t-shirt size field so you can gather sizing details up front and ensure everyone gets the right fit on event day.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the T-Shirt Size field
Customize the Label as desired
Toggle the Required field to Yes or No
Toggle the Financial Options field to Yes or No (this field allows you to add a price for your t-shirt)
Change the Display As text to your desired format
Customize the t-shirt options as desired
Name: displays the size name
Set as Default: sets a specific size as the default size
Limited Supply: limits a specific t-shirt size to only sell a specific number
Click the Add Choice option to add another size, and click the Trash Icon to delete a size option
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
Can I edit the reference name?
Can I edit the reference name?
The reference name cannot be edited after the field is created. The reference name by default will be whatever label you gave the field at the time it was first saved.
If the field hasn't collected any data and you'd like to change its reference name, you can delete the field and create a new one. When setting up the new field, enter the desired reference name in the Label field and click Done. After saving, you can update the field’s label to something different. The original reference name will remain unchanged even if the label is edited later.
Note: If your field has already collected data but you want to change its reference name, do not delete the field. This will delete all data from previous orders. Instead, we recommend hiding the existing field and creating a new one with the updated reference name. Click here to learn how to hide your fields in TicketSpice.
Note: Creating a new field will result in two columns in your reports. One column will show data from ticket buyers who submitted an order before the change. The second column will display data from ticket buyers who submitted an order after the new field was added.