Need to gather extra information from your attendees? Whether you're asking a question, collecting a file, or giving attendees options to choose from, custom fields make it easy to tailor your ticketing page to your needs.
In this article, we’ll show you how to add different types of form fields—like a text field, multiple choice options, date field, checkbox, file upload, and quantity box—to your ticketing page. Each field serves a unique purpose, from capturing open-ended responses to letting ticket buyers upload a file. Let’s walk through how to add and customize each one.
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Add a Text Field
A text field allows you to ask attendees a question or gather specific information from them as they complete their order.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Text Field field
Customize the Label as desired
Toggle the Required field to Yes or No
Select the Response Length you would like
Click Advanced Settings if you would like to further customize the field
Text Field Placeholder: add placeholder text that appears before attendees enter their text
Maximum Allowed Characters: add a maximum amount of characters attendees can enter in the text field
Help Tooltip: add a tooltip to the right of your text field
Default Value: enter a default text value into the field
Invisible: this field makes the field invisible on the live page. We only recommend using this option when utilizing our Pre-Fill URL feature. If you are looking to remove an option on the live page, we do not recommend making fields invisible. Rather, we recommend hiding the field, as hiding the field offers more customizability and fewer issues. Click here to learn how to hide a field on TicketSpice
Hide on Confirmation: hide the text field on the confirmation page/email
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Multiple Choice Field
The Multiple Choice field allows you to present attendees with a predefined list of options, making it easy to gather specific details like how they heard about your event. You can customize the field to let attendees select either one option or multiple options, depending on the type of question you are asking.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Multiple Choice field
Customize the Label as desired
Toggle the Required field to Yes or No
Toggle the Financial Options field to Yes or No
Adjust the Display As settings
Dropdown shows your multiple choice options as a dropdown. This option only allows attendees to select one option
Radios displays your multiple choice options as radios. This option only allows attendees to select one option
Checkboxes displays your multiple choice options as checkboxes. This option allows attendees to select more than one option
Click Add Choice to add the option(s) from which your attendees can select, and customize as desired
Name: the title of the multiple-choice option
Description: a sub-text on your multiple choice option
Set as Default: this toggle allows you to select a specific multiple choice field by default
Limited Supply: this toggle limits the amount of attendees who can select a specific option
Visible: this field makes the field invisible on the live page. We only recommend using this option when utilizing our Pre-Fill URL feature. If you are looking to remove an option on the live page, we do not recommend making fields invisible. Rather, we recommend hiding the field, as hiding the field offers more customizability and fewer issues. Click here to learn how to hide a field on TicketSpice
If you need to delete a multiple choice option, click the trash can icon next to the option
Warning: If attendees have already selected a multiple choice option and you later want to remove it from the published page, we strongly advise against deleting the option. Doing so will permanently remove all data from this multiple choice field from reports, including past responses.
Instead of deleting the option, we recommend hiding the field so your attendees data is retained. Click here if you would like to learn how to hide a field in TicketSpice.
Pro Tip: Users can choose to add choices from a list rather than manually adding each choice. Here is how to utilize this feature!
Click Add Choices from List (found next to the Add Choice button)
Add each option, pressing the Enter/Return key after each selection to add each choice to its own line
Enter the supply (if desired)
Click Generate Choices
Click Advanced Settings if you would like to further customize the field
Show Remaining Supply: if using limited supply, show the number of available spots on the published page
Show Description on Confirmation: show the multiple choice field's description on the confirmation page/email
Enable Tax-Deductible Values (only if financial values are turned on): enter a tax-deductible value for this field. When this option is toggled on, enter the tax-deductible value of your multiple choice options.
Invisible: this field makes the field invisible on the live page. We only recommend using this option when utilizing our Pre-Fill URL feature. If you are looking to remove an option on the live page, we do not recommend making fields invisible. Rather, we recommend hiding the field, as hiding the field offers more customizability and fewer issues. Click here to learn how to hide a field on TicketSpice
Hide on Confirmation: hide the multiple choice field on the confirmation page/email
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Date Field
You can use the date field to prompt attendees to select a date using either a date picker or a dropdown, which is perfect for capturing the current date, collecting scheduling details, and more.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Date field
Customize the Label as desired
Toggle the Required field to Yes or No
Select whether you would like the date to display as a Date Picker or Dropdown
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Checkbox
The checkbox feature is a great option you can add to your TicketSpice page to collect one-click responses, confirmations, or agreements from your attendees.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Checkbox field
Customize the Label as desired
Add a Description to the field
Toggle the Required field to Yes or No
Toggle the Checked box to Yes or No depending on whether you would like to checkbox to by default remain checked or unchecked
Toggle the Financial Options field to Yes or No
Click Advanced Settings if you would like to further customize the field
Enable Tax-Deductible Values (only if financial values are turned on): enter a tax-deductible value for this field. When this option is toggled on, enter the tax-deductible value of the checkbox under the Financial Options field
Show Description on Confirmation: show the multiple choice field's description on the confirmation page/email
Toggle the Left Align Checkbox to Yes or No depending on whether you want to align the checkbox on the left-hand side or in the middle of the page
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a File Upload Field
The file upload field allows you to collect documents, images, or other files directly from attendees during the purchasing process. This feature makes it easy for attendees to upload a logo, resume, or other required materials right on your TicketSpice page.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the File Upload field
Customize the Label as desired
Toggle the Required field to Yes or No
Select the File Type(s) that attendees can upload
Enter the File Size Limit you want to allow
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Quantity Box
The quantity box field lets attendees enter a specific number or amount during the purchasing process. It's ideal for collecting quantities for items on your ticketing page.
From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Quantity Box field
Customize the Label as desired
Toggle the Required field to Yes or No
Toggle the Financial Options field to Yes or No
Click Advanced Settings if you would like to further customize the field
Quantity Range: this option add a minimum and maximum number attendees can choose
Limited Supply: this toggle limits the amount of orders that can select a specific option
Limit Supply To: add the supply limit
Show Supply: show the total available supply on the published page
Sold Out Notice: display custom text once your quantity box is sold out
Enable Tax-Deductible Values (only if financial values are turned on): enter a tax-deductible value for this field. When this option is toggled on, enter the tax-deductible value of the checkbox under the Financial Options field
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
FAQs
Can I edit the reference name?
Can I edit the reference name?
The reference name cannot be edited after the field is created. The reference name by default will be whatever label you gave the field at the time it was first saved.
If the field hasn't collected any data and you'd like to change its reference name, you can delete the field and create a new one. When setting up the new field, enter the desired reference name in the Label field and click Done. After saving, you can update the field’s label to something different—the original reference name will remain unchanged even if the label is edited later.
Note: If your field has already collected data but you want to change its reference name, do not delete the field. This will delete all data from previous attendees. Instead, we recommend hiding the existing field and creating a new one with the updated reference name. Click here to learn how to hide your fields in TicketSpice.
Note: Creating a new field will result in two columns in your reports. One column will show data from attendees who submitted an order before the change. The second column will display data from attendees who submitted an order after the new field was added.
Where can I access and download the files my attendees upload during the purchasing process?
Where can I access and download the files my attendees upload during the purchasing process?
There are a couple of ways to access and download the files your ticket buyers have uploaded. To download a file from a specific attendee, go to the Orders page and locate their uploaded files. To download files from multiple orders at once, use the Order Data Report, which allows you to export all uploaded files in bulk. Here is how to use both methods.
Download a File for a Specific Order
Download a File for a Specific Order
From the Pages screen, click the Orders tab from the top menu bar
Search for the attendee's name, order number, or billing email in the search box
Click the eye icon next to the order
Scroll to their details, and click the download icon next to the file name they submitted
Download a File for Multiple Orders at Once
Download a File for Multiple Orders at Once
Hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Order Data report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or is an event series event, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Order Data report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. Make sure to include your File Upload field in the report
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Order Data report will include the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all orders from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
