This article is for ticket buyers and attendees looking for tickets to an event they purchased. Below are five ways to track down your order, starting with the fastest option.
Note: Before trying these steps, check your payment method for a charge from the event. If there's no charge, the purchase may not have gone through and you'll need to try buying again.
Use the Resend Tickets Tool
The Resend Tickets Tool is the fastest way to get your tickets resent.
Go to our Resend Tickets tool
Enter your name and the email address you used at checkout
Click Retrieve Tickets
Check your inbox for the confirmation email
Note: If you don't receive the email, first check your spam or junk folder. If it's not there, the email address you entered may not match the one used when the order was placed, or it may have been entered incorrectly. In that case, try one of the options below.
Check the Event's Ticket Page
You can often resend tickets right from the page where you bought them.
Search for the event name to find its ticket page
Look for a Resend link near the top of the page
Enter the email address you used at checkout
Pro Tip: Check your spam or junk folder if the email doesn't show up in your inbox
Log in to Your Attendee Account Center
Some events let you create an account to manage your own orders.
Go to the event's ticket page
Look for a Login button near the top
Log in using the email address you used at checkout
Find your order and resend your tickets from there
Note: This option is only available if the event organizer has turned on the Attendee Account Center
Contact the Event Organizer
The event organizer can always look up and resend your order.
Email the organizer with the name and email address on your order
Ask them to resend your tickets
Note: If you need to make changes to your order, like a name swap or ticket upgrade, you'll need to contact the organizer directly. Our support team isn't able to make changes on their behalf.
Contact Our Support Team
If you're still unable to access your tickets, our Support team is here to help. Most event organizers have their own support process, so we recommend contacting them first, as they can usually resolve ticket issues the fastest. However, if you've already reached out to the event organizer and haven't received a response, especially if your event is happening soon, contact our Support team.
Click the chat bubble in the bottom right corner of the help center
Share your name, email address, event name and URL, and billing address
Warning: We can only resend tickets to the email address on the original order. We're not able to process refunds, upgrades, or other changes to your order
FAQs
I didn't get a confirmation email. What should I do?
I didn't get a confirmation email. What should I do?
If you didn't receive your confirmation email, try the following:
Check your spam or junk folder
Double check the email address you used at checkout. If the email was mistyped, the confirmation went to the wrong inbox
Contact the event organizer if you need your order updated to the correct email
Why isn't the Resend Tickets tool working?
Why isn't the Resend Tickets tool working?
Here are some reasons the Resend Tickets tool didn't work:
The email entered at checkout had a typo
The email you're entering into the tool doesn't match your checkout email
No order exists for that email address