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Offer Purchase Protection for your event
Offer Purchase Protection for your event

Enable Purchase Protection on your event ticketing page. It increases conversions, reduces chargebacks and gives attendees peace of mind

Eric Knopf avatar
Written by Eric Knopf
Updated over a week ago

Give your attendees peace of mind by adding Purchase Protection to your event ticketing page.

Purchase Protection is not insurance. It's an optional service allowing ticket buyers to upgrade their ticket and get a full refund should they be prohibited from attending.

Purchase Protection is free for event organizers and only collects a small fractional fee to attendees who enroll. Purchase Protection is an optional upgrade that appears right before ticket buyers complete payment.

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Purchase Protection Overview

All requests and refunds are handled by Purchase Protection

Say goodbye to costly refunds and upset customers who don't show up to your event. Purchase Protection handles all claims and directly pays out all refunds to qualified attendees.

Enjoy more sales and less attendee requests

Peace of mind means more tickets sold. With Purchase Protection, your event attendees know they will receive a full refund should they be forced to skip your event.

And because you offer Purchase Protection, you can have a more strict no refund policy to those who decline the upgraded protection.

Drive revenue with Purchase Protection

With Purchase Protection handling all qualified refund requests, you can nearly eliminate refunds - which results in higher net sales for your event.

Better yet, any cancelations that come from Purchase Protection can be sold again, effectively letting you make double the revenue for the same ticket.

Be sure to read and understand the full terms & services prior to utilizing the feature.

How Purchase Protection Works

Purchase Protection is an add-on for your ticketing page and calculates a fee based on the billing amount. This fee is charged separately from your ticket dues and is paid directly to Purchase Protection who is responsible for paying refunds to attendees with valid claims. 

Attendees are issued a trackable reference number which they use to submit a claim should they encounter unforeseen circumstances. To submit a claim, attendees will be required to upload documentation to substantiate their claim.

Valid claims are paid out from Purchase Protection directly to the attendees at the end of the month via check. Purchase Protection will also void the tickets of attendees who receive refunds so they cannot share with friends for entry into your event.

Purchase Protection Setup

To enable Purchase Protection, you can either check the box to have it automatically added to your page when you select the new page template. Or, you can hover your mouse over the area you'd like to add it to your page and click the plus button. Select Purchase protection from the Financial Information field column to add it to your page. Purchase Protection is best when placed at the bottom of the ticketing page, just above the billing section.

Here is how Purchase Protection will appear to your ticket buyers during the buying experience.

Claims process for ticket buyers

Ticket buyers who encounter an unforeseen circumstance that prevents them from attending your event can file a claim at and select claims. Attendees should review the full terms and conditions to see if their circumstance falls into acceptable circumstances and be prepared to supply the appropriate documentation. 

Upon receipt of a claim, the team at Purchase Protection will review the submission and provide a response within 10 business days. Approved claims will receive a refund for the amount of their ticket fees and taxes, minus any charitable donations or merchandise in the form of a check.


Is there a fee to use Purchase Protection?
No, event organizers do not pay anything to offer Purchase Protection to their ticket buyers. The ticket buyer would pay a percentage of their order to protect their purchase.

Who pays the refund if a Purchase Protection claim is approved?
When a ticket buyer's Purchase Protection claim is approved, Purchase Protection pays the refund, not the event organizer. The event organizer does not have to pay anything. The original tickets are canceled and added back into available inventory so the event organizer actually could make more money if those tickets are resold.

How does Purchase Protection collect the fee?
Ticket buyers who enroll in Purchase Protection will have their card charged immediately after successfully paying for your event. This appears on their credit card statement as

Does Purchase Protection cover the event organizer should the event be rescheduled or canceled?
No, Purchase Protection does not cover the event organizer if they have to cancel or reschedule an event. Purchase Protection is only for attendees. If the event organizer cancels an event and issues a refund to attendees, attendees may be eligible to receive a refund of the Purchase Protection fee but not the ticket price paid for the event.

Can ticket buyers enroll in Purchase Protection after they register?
No, ticket buyers must enroll in Purchase Protection at the time of purchase and cannot be enrolled later. 

What is the deadline for a ticket buyer to file a Purchase Protection claim?
Ticket buyers who have a valid Purchase Protection claim must submit their claim within 48 hour after the event occurs. 

Is Purchase Protection available for ticket buyers paying with offline payment methods?
No, Purchase Protection is not available for any ticket buyers paying through an offline payment method. Purchase Protection is only offered to ticket buyers who pay with credit card payments.

What happens when a ticket buyer's order is refunded?
When a ticket buyer's Purchase Protection claim is approved, the Purchase Protection team will void the order so their ticket(s) are not valid for entry and they will be put back into available inventory to be re-sold.

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