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Cancel and Fully Refund an Order
Phina avatar
Written by Phina
Updated over 3 years ago

To cancel an order, select Orders from the top menu.

Click the eye next to the order you wish to cancel.

Select Cancel.

Note: This will open a list of options, it won't automatically cancel the order.

Issue a full refund and cancel the selected order.

The refund will be issued to the card on file.

If you'd like to send the customer an email confirmation, select this option.

You can add a custom note.

Once you've made your selection, submit with the Cancel Order button.

If successful, the status of the order will change from Completed to Canceled.

Any issued refunds will appear in brackets on the order.

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