Note: This feature is only available for Standard Events. You cannot convert a Recurring, Many-Day, or Reserved Seating page. If you would like additional guidance for your online event, hit the chat bubble on the bottom, right corner of your screen to message our team. We would love to help brainstorm the best solution for you.
It's simple to update your existing event to take it online. This is a great option if your event is prevented from taking place due to COVID-19 or if you want to expand to offer the online option.
Select Basic Setup from the Settings dropdown in your page builder.
Update the Event Type from In Person to Online.
Once confirmed, two changes will take place.
A Virtual Event dropdown will appear in your page builder for you to format your online content.
All attendees will be automatically assigned an access code and access link to view the online content. You can resend the confirmation emails to existing attendees with the following steps.
Select Scheduled Reminders from the Emails dropdown in your page builder.
Select Create A Reminder Email. Then enter today's date under the Custom option.
Use the model to craft a custom message to your attendees.
This is a great opportunity to provide any additional details your attendees will need to know. A copy of their confirmation, including the access code and access links, will automatically be included beneath your custom message.
Save your changes. The email will send at the date and time you selected and you will receive a confirmation when it has been sent. Here is an example of what the updated confirmation email will look like...
