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Prepare Your Attendees To Attend A Virtual Event
Prepare Your Attendees To Attend A Virtual Event

Troubleshooting - Virtual Events

Moni avatar
Written by Moni
Updated over a week ago

We know nothing dampens the enjoyment of a Virtual Event like technical difficulties. In this article, we will give you the tools to prepare your attendees to attend and give you the confidence help them troubleshoot on the spot.

We recommend reviewing the details below prior to the start of your event. And feel free use the information as a template to send to your attendees as well.

How can I prepare to attend a Virtual Event?

You will need three things to attend a virtual event.

  1. An internet connection

  2. A purchased ticket to access the event

  3. A device to view the event

What do I need to do on the day of the Virtual Event?

  • You will need your email confirmation as it has your ​Access Code​ and link

  • Can’t find your Email Confirmation? Please check your SPAM folder. Or reach out to your event organizer so they can resend your email confirmation.

  • If you simply received an Access Code, please go to [your ​event website] and select Already Registered​ at the top of the event page to enter your access code.

I have lost my Access Code.

  • Please go to {your ​event website} where you purchased your registration and select Already Registered​ at the top of the page.

  • Select Lost your code? And enter the email used to register and we will send you your access code(s).

  • If you don’t have access to the email that was used to register, you’ll need to reach out to the person who registered directly.

I’m getting an access code error.

  • Please confirm that the access code is correct by referencing your email confirmation

  • If it is, please contact [your event organizer] to get your reset Access Code

What browsers are supported?

  • For the best viewing experience, we recommend that you join the virtual experience using a supported internet browser, which includes ​Google Chrome​ or ​Firefox​.

  • Safari may not fully support chat or polling features

  • Virtual Events are not compatible with Internet Explorer

I'm having trouble with the video buffering.

The event will be streaming in the highest possible quality. If you experience buffering (pauses in your stream) or issues with viewing the video stream, you may have a better viewing experience by reducing the quality to SD manually.

I’m having issues seeing/hearing the video.

The quality of your playback experience is largely dependent on how your internet service provider connects to the streamers playback servers. Please keep in mind that your internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/ users utilizing your connection, and the strength of the signal provided by your ISP.

  • First, check that your internet connection is active. If it’s not, please restart your router.

  • You can also test out your Internet Speed: ​

  • Here’s a nifty guide that shows what internet speed (or bandwidth) you need to view the quality of stream:

More questions? Here are the main streaming platform's FAQs and technical support help articles:

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