In TicketSpice, custom reports are a powerful tool that enhance your event management experience. They provide valuable insights into your event by allowing you to view details about your attendees, track your event's financial history, quickly access summaries of scanned tickets, and more. With these reports, you can stay organized and make informed decisions throughout your event.
By learning how to pull these reports, you can make data-driven decisions that improve your event planning and execution, ultimately leading to a more successful and engaging experience for your attendees.
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Which Report Do I Need?
We recommend using different reports depending on your needs!
We recommend using the Order Data Report to export information about your orders. This report includes information such as the number of tickets purchased per order, any added merchandise, and the billing information associated with the order. This report is recommended if you want to see a detailed breakdown of each order to show exactly which items were selected and how each contributes to the total amount paid.
We recommend using the Transactions Report to export the full transaction history of your page(s), including charges, refunds, and chargebacks. This report is best if you're only looking for the total amount paid per order. If you need a detailed breakdown of what was purchased within each order, we recommend using the Order Data Report instead.
We recommend using the Tickets Report to export details about your ticket holders, ticket levels, and ticket numbers. This report includes details about each ticket sold on your ticketing page, along with responses to any questions you asked within the ticket block.
We recommend using the Scan Summary Report if you are using our Scanning app and want to an overview of all scans from your event. This report provides a detailed breakdown of ticket scans by date, ticket level, and device, providing valuable insights into check-in activity.
We recommend using the Payout Summary Report if you use Webconnex Payments and want to download a reconciling report for your accounting.
We recommend using the Products Report if you're utilizing the Merchandise field and you want to track how many add-ons, experiences, and products were sold.
We recommend using the Coupons Report if you want to see a summary of the coupons on your page(s) and their usage. This report gives you an overview of each coupon, including the code, how many times it was used, the discount amount, the expiration date, and the page it's tied to. If you want to see which attendees used a specific coupon, we suggest pulling an Order Data Report instead and using the Coupons field within that report.
We recommend using the Ambassadors Report if you utilize our Ambassadors feature and want to download a list of your ambassadors, ambassador codes, and signup counts.
We recommend using the Signatures Report if you're using our Terms of Service feature and need to download the finger signatures submitted on your page.
We recommend using the Waivers Report if you utilize our Waivers feature and need to download the PDF waivers submitted on your page.
We recommend using the Memberships Report if you utilize our Memberships feature and want to download information about memberships on your account.
We recommend using the Scan Log Report if you're using our Scanning app and want a detailed log of every ticket ID scanned into your event. This report is ideal for locating information about a specific ticket ID, as opposed to the overview provided in the Scan Summary Report.
We recommend using the On-Site Sessions Report if you utilize our Box Office or Mobile Pay Pass features and want to download information about your in-person ticketing sessions and revenue.
Order Data Report
The Order Data Report allows users to export detailed information about their orders, including the number of tickets purchased, any added merchandise, and the billing details associated with each order. We recommend this report if you’d like a detailed view of each order, showing exactly which items were chosen and how each one factors into the total payment.
Pull an Order Data Report
Pull an Order Data Report
To pull an Order Data report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Order Data report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or is an event series event, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Order Data report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: The Event Selection field will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and 15 will appear in the Event Selection field. If another attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Order Data report will include the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all orders from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Transactions Report
The Transactions report allows users to export the transaction history across the account's TicketSpice pages. This financial report displays the charges, refunds, and chargebacks that took place on specific page(s). This report won't include certain data associated with your orders and attendees, such as short answers. This report is ideal when you just need the total amount paid for each order. If you’re looking for a full breakdown of the items purchased within each order, we suggest using the Order Data Report instead.
Pull a Transactions Report
Pull a Transactions Report
To pull a Transactions report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Transactions report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If your page is set up as a date-based event or uses an event series template, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Transactions report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: The Event Selection field will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and July 15 will appear in the Event Selection field. If the attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Transactions report will include the Completed and Pending Offline statuses
Select the Transaction Type. By default, the Transactions report includes All Transaction Types
Select a date range if desired. If these fields are blank, the report will pull all transactions from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Tickets Report
The Tickets Report allows users to export details about their ticketholders, ticket levels, and ticket numbers. This report includes information on each ticket sold through your ticketing page, as well as responses to any questions asked within the ticket block.
Pro Tip: If you want to view a summary of how many scans have been used per ticket, a Ticket Report is a good way to view this information. With this option, you can pull the Entry Scans, Total Scans, First Scan Date, Last Scan Date, and Last Scan Device for each of your tickets.
Pull a Tickets Report
Pull a Tickets Report
To pull a Tickets report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Tickets Report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
If desired, use the Ticket Level field to only include specific ticket levels in your report. By default, the Tickets Report includes all ticket levels.
If your page is set up as a date-based event or uses an event series template, the Event Selection field allows you to filter your report to include only specific dates or events. By default, the Tickets report includes all dates or events
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: When filtering by event selection, TicketSpice will only display options that attendees have already purchased. For example, if your date-based event offers tickets for every date in July, but attendees have only purchased tickets for July 1 and July 15, only July 1 and July 15 will appear in the Event Selection field. If the attendee later purchases a ticket for July 22, that date will then be added as an option in the Event Selection field.
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Tickets report will include the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all tickets from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Scan Summary Report
The Scan Summary Report allows users to get an overview of all scans from their event when using our Scanning app. This report offers a detailed breakdown of ticket scans by date, ticket level, and device.
Pull a Scan Summary Report
Pull a Scan Summary Report
To pull a Scan Summary Report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Scan Summary report
Search for your page name if desired, and select the page from the dropdown
Click the Download button
Payout Summary Report
The Payout Summary Report provides a reconciliation report for your accounting if using Webconnex Payments. This report shows a breakdown of your payout, including all fees for all of your transactions.
Note: The Payout Summary Report is only available when using Webconnex Payments.
Pull a Payout Summary Report
Pull a Payout Summary Report
To pull a Payout Summary Report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Payout Summary report
Search for your page name and select the page, or simply select it if you see it
Select a date range if desired. If these fields are blank, the report will pull all transactions from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Pro Tip: To select multiple pages at once, hold down the command or control button on your keyboard while making your selections. To select all pages, hold the command or control button and the A button on your keyboard.
Products Report
The Products report allows users to quickly export a report detailing merchandise sales. This report displays who purchased items, including merchandise, products, add-ons, or upgrades, along with a quantity of each option selected by attendees.
Pull a Products Report
Pull a Products Report
To pull a Products report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Products report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include. By default, the Products Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all merchandise selected from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
Coupons Report
The Coupons report allows users to view all coupons on your page(s) and see snapshots of each coupon, showing details like the code, usage count, discount value, expiration date, and the associated page. Users can use this report to pull the coupons on individual page(s), as well as global coupons on the account. To see which attendees applied a specific coupon, we recommend pulling an Order Data Report and referencing the Coupons field.
Pull a Coupons Report
Pull a Coupons Report
To pull a Coupons report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Coupons report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Select the File Type and File Name
When ready, click the Download button
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Ambassadors Report
The Ambassadors report is used if you utilize our Ambassadors feature. If using this feature, the Ambassadors report allows users to export a list of your ambassadors, ambassador codes, and signup counts.
Pull an Ambassadors Report
Pull an Ambassadors Report
To pull an Ambassadors report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Ambassadors report
Search for your page name and select the page, or simply select it if you see it
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Select the File Type and File Name
When ready, click the Download button
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Signatures Report
The Signatures report is used if you utilize our Terms of Service feature. If using this feature, the Signatures report allows users to download all finger signatures that were submitted as png images.
Note: The Signatures report will only include the signatures that were submitted, not the terms the attendee agreed to. If you would like to download signatures alongside the signed terms, we recommend using the Waivers feature instead, as the Waivers report will include both the signatures and the associated terms.
Pull a Signatures Report
Pull a Signatures Report
To pull a Signatures report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Signatures report
Search for your page name and select the page, or select the page from the Pages dropdown
Select the Terms field you would like to include
Select the Statuses you want to include. By default, the Signatures Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all signatures collected from the moment your page went live
Customize the File Name and enter you email
Click Generate my ZIP File, and click OK to confirm that you want to generate a zip file of signatures
Waivers Report
The Waivers report is used if you utilize our Waivers feature. If using the Waivers feature, the Waivers report allows users to download all PDF waivers that were submitted in a zip file. This report will include the terms alongside the signature the attendee provided.
Pull a Waivers Report
Pull a Waivers Report
To pull a Waivers report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Waivers report
Search for your page name and select the page, or select the page from the Pages dropdown
Select the Waiver field you would like to include
Select the Statuses you want to include. By default, the Waivers Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all waivers signed from the moment your page went live
Customize the File Name, and click Download
Memberships Report
The Memberships report is used if you utilize our Memberships feature. If using the Memberships feature, the Membership report allows users to export information about memberships on your account and their status.
Pull a Memberships Report
Pull a Memberships Report
To pull a Memberships report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Memberships report
Select the membership(s) from the dropdown
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple memberships or fields at once, hold down the command or control button on your keyboard while making your selections. To select all memberships or fields, hold the command or control button and the A button on your keyboard.
Select the Statuses you want to include in the report
Select a date range if desired. If these fields are blank, the report will pull all memberships from the moment your membership went live
Select the File Type and File Name
When ready, click the Download button
Scan Log Report
The Scan Log Report is used if you utilize our Scanning app feature. If using this feature, the Scan Log Report allows users to access a detailed log of every ticket ID scanned into their event. This report is ideal for finding specific ticket ID information.
Pull a Scan Log Report
Pull a Scan Log Report
To pull a Scan Log report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Scan Log report
Search for your page name and select the page, or simply select it if you see it
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Select the Devices you would like to include in the report
Select a date range if desired. If these fields are blank, the report will pull all scans that have taken place from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
On-Site Sessions Report
The On-Site Sessions report is used if you utilize our Box Office or Mobile Pay Pass features. If using Box Office or Mobile Pay Pass, the On-Site Sessions report allows a user to export information about information about your Box Office and/or Mobile Pay Pass sessions and revenue.
Pull an On-Site Sessions Report
Pull an On-Site Sessions Report
To pull an On-Site Sessions report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the On-Site Sessions report
Search for your page name(s) and select the page(s), or simply select the page(s) if you can see them
Select the field(s) you would like to export and press the right arrow to move them to the box on the right to be exported. To move fields out of the export, select the left arrow button
To move fields to a new column on the report, select the field you want to move, and select the Up or Down arrows respectively
Pro Tip: To select multiple pages or fields at once, hold down the command or control button on your keyboard while making your selections. To select all pages or fields, hold the command or control button and the A button on your keyboard.
Select a date range if desired. If these fields are blank, the report will pull all information from the moment your page went live
Select the File Type and File Name
When ready, click the Download button
FAQs
Can I download a report from an archived page?
Can I download a report from an archived page?
Users cannot download reports from any archived pages. To download a report from an archived page, we recommend first restoring the page and then downloading the report. Click here to learn how to restore your TicketSpice page.
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Can I save my report or schedule it to automatically send to my email at a specific date and time?
Yes, users can save reports and set these reports to automatically send to a designated email at a specific date and time using our Memorized Report feature. Click here to learn how to use this feature.