In TicketSpice, you can create and customize your venue to look exactly the way you want. You can add seated sections where attendees can select their seat, general admission areas that do not have assigned seating, round or rectangular tables, pods where attendees purchase a group of seats, stages, images, and text fields.
In this article, you’ll learn how to create and customize your venue to best fit your event.
Warning: The venue builder on a Reserved Seating page has a 15 inactivity timeout. To avoid losing progress, users must save their changes at least every 15 minutes if they are not actively editing. If changes are not saved within this timeframe, the system will not retain any updates.
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Getting Started
In TicketSpice, you can create a venue while you build your Reserved Seating page, or create a venue template that can be used across multiple ticketing pages.
Create a Venue While Building Your Reserved Seating Page
Create a Venue While Building Your Reserved Seating Page
Pro Tip: To create a Reserved Seating venue as you build your ticketing page, you must first create a new Reserved Seating page. Click here to learn how to create a new Reserved Seating page.
From the Pages screen, click the pencil icon on the Reserved Seating page you want to edit
Scroll to the ticket field
Click Create a New Venue to create a new venue from scratch. Click Use Previous Venue to use a venue template you've already saved
Name your venue template, and click Next
Add your first field to the page
Note: When using the Use Previous Venue option, TicketSpice will only show venues that have been saved as a template. If you built a venue in another TicketSpice page, but didn't save this venue as a template, it will not appear as a venue option on any new Reserved Seating pages. Here is how to save a venue as a template so you can use this venue on future ticketing pages.
From the Pages screen, click the pencil icon on your Reserved Seating page
Scroll to the ticket block, and click the pencil icon next to your page's venue name
Click Copy as Template in the top right-hand corner
Click Yes, Copy It!
Once you have copied a page as a template, this venue will be saved as a template in your account. This template will be stored under the venue name you added when creating the venue.
Create a Venue Template Before Your First Event or for Multiple Pages
Create a Venue Template Before Your First Event or for Multiple Pages
In TicketSpice, you can create a venue for multiple TicketSpice pages at once, or create the venue before you create your TicketSpice Reserved Seating page. Here's how to do this.
From the Pages screen, hover your mouse over the Extras screen
Select Reserved Seating Layouts from the dropdown menu
Click Create Venue in the top right corner
Name your venue template
Click Next
Create your venue
Note: If you build a venue template before building your ticketing page, you must select a Reserved Seating template when setting up your event page. If you select a Standard page, you will not see the option to use a venue.
Click here to learn how to create a new Reserved Seating page.
Add and Edit a Seated Section
In TicketSpice, you can add and customize a seated section to fit your venue’s layout and your event’s needs. You have full control over the number of seats and rows, row and seat naming, and the overall appearance of your section. You can display a seat view, move individual seats, and mark seats as accessible or obstructed to ensure an accurate and inclusive seating chart.
Add a Seated Section
Add a Seated Section
Click the green + icon in the top right corner
Select Seated Section
Add a unique name for your section
Add the number of rows in your seated section
Choose the format for numbering your rows (for example: A, B, C or 1, 2, 3)
Note: Section names must be unique. If you try to use a name that's already assigned to another section, you'll see the error: 'This section name already exists. Please choose a unique name.'
Add the number of seats in your longest row
Choose the format for numbering your seats (for example: A, B, C or 1, 2, 3)
Click Add Seating Section
Click and drag the seated section to reposition it in the venue layout
Click the green Save button in the upper-right corner to save your venue
Pro Tip: After adding your seated section, you can adjust this section to match your venue. If your rows have varying seat counts, we recommend adding the number of seats in your longest row when creating the venue. After the section is created, you can then delete seats from the shorter rows.
Edit and Customize Your Seated Section
Edit and Customize Your Seated Section
In TicketSpice, you can easily edit and customize the general settings for your entire seated section. If you'd like to edit individual seats or rows within your seated section, click here to learn how.
Click your seated section
Click the pencil icon that appears under your seated section
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Section Name: The name of your section
Rows: The number of rows in this seated section
Seats: The number of seats in the longest section of your seated section
Seat Views: Add an image of the stage from this section to show attendees a seat view
Click the "green arrow" icon to upload at least one image
Select your image(s)
Click the photo to preview the image and drag photos to reorder them
Row Naming: Edit your row names for the section
Name your rows in alphabetical order, by every number, or by every other number (using odd or even numbering)
Choose the first letter or number to start with
Select if you want to sort the rows in ascending order (A→ Z or 1 → 9) or descending order (Z→A or 9 → 1)
In the Label Display field, select the "Left" checkbox to show the row name on the left-hand side of the section, and the "Right" checkbox to show this row name on the right-hand side
Click Don't show rows 'I' and 'O' if you don't want to include the row "I" and row "O" in your row names
Use the Spacing slider to adjust the amount of space between each row
Seats Naming: edit your seat names for the section
Name your rows in alphabetical order, by every number, or by every other number (using odd or even numbering)
Choose the first letter or number to start with
Select if you want to sort the seats in ascending order (A→ Z or 1 → 9) or descending order (Z→A or 9 → 1)
Use the Spacing slider to adjust the amount of space between each seat
Alignment: Adjust the alignment of your seated section
Curve: Bend the seating layout to fit your venue
Skew: Tilt or slant the section as needed
Rotation: Rotate the entire section
Add, Move, Edit, and Delete Seats in your Seated Section
Add, Move, Edit, and Delete Seats in your Seated Section
In TicketSpice, you can quickly add, move, edit, and delete seats within your seated section. If you'd like to move or edit the seated section field as a whole, click here to learn how.
Pro Tip: When editing your seated section, you can select multiple seats or rows at once by clicking the first seat or row, holding the Shift key, and clicking the last seat in the group.
To select individual seats without losing your previous selections, hold the Commend (Mac) or Control (Windows) key while clicking each seat.
Note: To reserve specific seats in your venue for an individual or group, we recommend using our seat hold feature. Click here to learn how to set this up.
Move a row
Move a row
Click your seated section
Click the pencil icon that appears under your seated section
Select the row(s) you want to move
Use the Shift Row arrows to move the rows
Select Save
Select OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Pro Tip: To select a row, click the row name(s) on the left or right side of the section. You can also select several seats in the row, and the system will give you the option to shift the entire row.
Rename seats or rows
Rename seats or rows
Pro Tip: Use this method to rename an individual seat or row. To update the naming structure for all rows or seats, we recommend updating the overall row and seat naming settings. Click here to learn how to do this.
Click your seated section
Click the pencil icon that appears under your seated section
Select the seat(s) or row(s) you want to rename
Enter the new row name and/or seat name
Click Save
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Mark a seat as accessible (ADA Seating) or obstructed
Mark a seat as accessible (ADA Seating) or obstructed
In TicketSpice, you can mark a seat as accessible or obstructed to provide clear information to your attendees. Accessible seats display the international symbol of access, while obstructed seats show a caution sign to indicate limited visibility or other restrictions.
Click your seated section
Click the pencil icon that appears under your seated section
Select the seat(s) or row(s) you want to edit
Select the Accessible seat type to mark the seat(s) as accessible. Select the Obstructed seat type to mark the seat(s) as obstructed.
Click Save
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Pro Tip: If you need to remove the seat type, click Clear Seat Type.
Add back deleted seats
Add back deleted seats
Click your seated section
Click the pencil icon that appears under your seated section
Hover over the blank space where your seat was deleted
Click the + icon to add back your seat
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Pro Tip: This section describes how to restore seats that were previously deleted. To add more seats to a specific row, we recommend editing your seated section to add an extra seat to each row, then removing seats from rows that don't need the extra seat. Click here to learn how to add additional seats to each row.
Copy, Delete, and Invert Your Seated Section
Copy, Delete, and Invert Your Seated Section
Click your seated section
Select your desired option
Trash Can icon: Delete your section
Copy icon: Duplicate your section
Reflect icon: Flip your section 180 degrees
Click Save to save your changes
Click the green Save button in the upper-right corner to save your venue
Seated Section FAQs
How many seats can I add to a single seated section?
How many seats can I add to a single seated section?
You can add up to 10,000 seats in a single seated section. You can add up to 100 rows, with up to 100 seats in each row.
Is there a limit to the number of seated sections I can add to my venue?
Is there a limit to the number of seated sections I can add to my venue?
You can add up to 200 seated section fields in a single venue.
Can I have a venue that includes both assigned seating and unassigned seating?
Can I have a venue that includes both assigned seating and unassigned seating?
Yes, you can add a venue with both assigned and unassigned seating by adding a Seated Section field and General Admission field. Click here to learn how to add and customize a General Admission field.
Add and Edit a General Admission Area
In TicketSpice, you can add a General Admission area to your venue for sections that don’t have assigned seating. This is perfect for lawns, standing-room sections, or open seating areas. With this field, attendees can purchase tickets without selecting specific seats.
Add a General Admission Section
Add a General Admission Section
Click the green + icon in the top right corner
Select General Admission Area
Add a unique name for your section
Add the number of tickets that are available in this section
Click Add GA Section
Click and drag the General Admission section to reposition it in the venue layout
Click the green Save button in the upper-right corner to save your venue
Note: Section names must be unique. If you try to use a name that's already assigned to another section, you'll see the error: 'This section name already exists. Please choose a unique name.'
Edit and Customize Your General Admission Section
Edit and Customize Your General Admission Section
Click your General Admission section
Click the pencil icon that appears under your General Admission section
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Section Name: The name of your section
Max Capacity: The maximum number of tickets that can be sold for this section
Seat Views: Add an image of the stage from this section to show attendees a seat view
Click the "green arrow" icon to upload at least one image
Select your image(s)
Click the photo to preview the image and drag photos to reorder them
Curve: Bend the section to fit your venue
Skew: Tilt or slant the section as needed
Rotation: Rotate the entire section
Copy, Delete, and Invert Your General Admission Section
Copy, Delete, and Invert Your General Admission Section
Click your General Admission section
Select your desired option
Trash Can icon: Delete your section
Copy icon: Duplicate your section
Reflect icon: Flip your section 180 degrees
Click Save to save your changes
Click the green Save button in the upper-right corner to save your venue
General Admission FAQs
Is there a limit to the number of General Admission sections I can add to my venue?
Is there a limit to the number of General Admission sections I can add to my venue?
You can add up to 100 General Admission fields in a single venue.
Can I have a venue that includes both assigned seating and unassigned seating?
Can I have a venue that includes both assigned seating and unassigned seating?
Yes, you can add a venue with both assigned and unassigned seating by adding a General Admission field and Seated Section field. Click here to learn how to add and customize a Seated Section field.
Add and Edit a Table
In TicketSpice, you can add tables to your venue for events where attendees sit together around a table, such as banquets or galas. You can add round or rectangular tables to your venue.
Add a Table
Add a Table
Click the green + icon in the top right corner
Select Table
Select your table shape
Round Table: Select the Round option and enter the number of seats you'd like at the table. You can add up to 16 seats per round table
Rectangular Table: Select the Rectangular option and enter the number of seats you'd like on each side. You can add up to 16 seats on each side of a rectangular table, for a maximum of 64 seats total
Add a unique name for your table
Click Add Table
Click and drag the table to reposition it in the venue layout
Click the green Save button in the upper-right corner to save your venue
Note: Section names must be unique. If you try to use a name that's already assigned to another section, you'll see the error: 'This section name already exists. Please choose a unique name.'
Edit and Customize Your Table
Edit and Customize Your Table
In TicketSpice, you can easily edit and customize the general settings for your entire table. If you'd like to renumber or edit individual seats within your table, click here to learn how.
Click your Table
Click the pencil icon that appears under your table
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Section Name: The name of your section
Seats/Seat Distribution: The total number of seats (round table), or the number of seats on each side of your table (rectangular table)
Horizontal Spacing (Rectangular Table Only): The amount of space between seats along the width of your table
Vertical Spacing (Rectangular Table Only): The amount of space between seats along the length of your table
Rotation (Rectangular Table Only): The rotation of your rectangular table
Purchase Options: The number of seat(s) an attendee can purchase
Single Seat: This option allows attendees to select a single seat in a table
Entire Table: This option requires attendees to purchase the entire table
Seat Views: Add an image of the stage from this section to show attendees a seat view
Click the "green arrow" icon to upload at least one image
Select your image(s)
Click the photo to preview the image and drag photos to reorder them
Edit and Delete Seats in Your Table
Edit and Delete Seats in Your Table
In TicketSpice, you can quickly renumber, edit, and delete seats within your table. If you'd like to edit the settings for the table as a whole, click here to learn how.
Pro Tip: When editing your table, you can select multiple seats or rows at once by clicking the first seat or row, holding the Shift key, and clicking the last seat in the group.
To select individual seats without losing your previous selections, hold the Commend (Mac) or Control (Windows) key while clicking each seat.
Renumber a seat
Renumber a seat
Pro Tip: The option to re-number a seat will only be available if you select the Single Seat purchase option. When the Entire Seat option is used, the option to re-number seats is not available.
Click your table
Click the pencil icon that appears under your table
Select the seat you want to re-number
Enter the new seat number
Click Save
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Mark a seat as accessible (ADA Seating) or obstructed
Mark a seat as accessible (ADA Seating) or obstructed
In TicketSpice, you can mark a seat as accessible or obstructed to provide clear information to your attendees. Accessible seats display the international symbol of access, while obstructed seats show a caution sign to indicate limited visibility or other restrictions.
Click your table
Click the pencil icon that appears under your table
Select the seat(s) you want to edit
Select the Accessible seat type to mark the seat(s) as accessible. Select the Obstructed seat type to mark the seat(s) as obstructed
Click Save
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Pro Tip: If you need to remove the seat type, click Clear Seat Type.
Table FAQs
Can a ticket buyer purchase an entire table?
Can a ticket buyer purchase an entire table?
Yes. If you use the Entire Table setting, ticket buyers are required to purchase the entire table. If you use the Single Seat option, ticket buyers can select each seat within the table to purchase the entire table.
Can I manually resize my tables?
Can I manually resize my tables?
No, you cannot manually resize a table. A table size is automated based on the amount of seats in the table.
Is there a limit to the number of tables I can add to my venue?
Is there a limit to the number of tables I can add to my venue?
You can add up to 300 tables in a single venue.
Add and Edit a Pod
Pods are a way to sell tickets in groups or blocks. When a pod is created, attendees are required to purchase all tickets within that pod together as a single transaction.
For example, if you set up a pod of 4 tickets, one attendee must purchase all 4 tickets at once. This is commonly used for events with group seating, such as VIP sections, cabanas, or socially distanced sections, where tickets are meant to be sold as a single unit rather than individually.
Add a Pod
Add a Pod
Click the green + icon in the top right corner
Select Pod
Add a unique name for your pod
Note: Section names must be unique. If you try to use a name that's already assigned to another section, you'll see the error: 'This section name already exists. Please choose a unique name.'
Add the number of tickets in the pod
Select your pod shape
Block: Adds the seats in a block shape with multiple rows
Row: Adds the seats in a single row
Click Add Pod
Click and drag the pod to reposition it in the venue layout
Click the green Save button in the upper-right corner to save your venue
Edit and Customize Your Pod
Edit and Customize Your Pod
Click your Pod
Click the pencil icon that appears under your pod
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Section Name: The name of your pod
Max Capacity: The numbers of tickets sold within your pod
Pod Shape: The shape of your pod
Block: Adds the seats in a block shape with multiple rows
Row: Adds the seats in a single row
Seat Type
Select the Accessible seat type to mark the seat(s) as accessible. Once you mark a seat as accessible, the seat will display the international symbol of access
Select the Obstructed seat type to mark the seat(s) as obstructed. Once you mark a seat as obstructed, the seat will display a caution sign and indicate that the seat is obstructed
Seat Views: Add an image of the stage from this section to display a seat view
Click the "green arrow" icon to upload at least one image
Select your image(s)
Click the photo to preview the image and drag photos to reorder them
Rotation: Turn your pod
Pod FAQs
Can I change the shape of my pods?
Can I change the shape of my pods?
Right now, pods can only be added as a block or row. These are the only two available configuration options.
Why can't I see my pods in the Preview mode?
Why can't I see my pods in the Preview mode?
Right now, pods cannot be viewed in Preview mode. We recommend using your live page to see your pods.
Can I add a seat view to my pods?
Can I add a seat view to my pods?
No. Right now, pods do not have the option to display a seat view.
Is there a limit to the number of pods I can add to my venue?
Is there a limit to the number of pods I can add to my venue?
You can add up to 1000 pods in a single venue.
Can I manually resize my pods?
Can I manually resize my pods?
No, you cannot manually resize a pod. A pod size is automated based on the amount of seats in the pod.
Add and Edit a Stage or Other Polygon Shape
In TicketSpice, you can add a stage to your venue to help visually represent your event layout. You can use these elements to show where the stage, dance floor, or other key features are located, giving attendees a clear view of your venue’s setup.
Pro Tip: TicketSpice requires that each venue include at least one polygon shape before publishing the ticketing page. If no polygon shape is added, you'll see this error when attempting to publish: "Your layout must have a focal point selected. Edit the seating chart to select a focal point." If you see this error, we recommend editing your venue, and adding a polygon shape to the venue.
If you're using the option to automatically assign a selling order to seats, TicketSpice will prioritize seats closest to the first stage added to the venue.
Edit and Customize a Polygon Shape
Edit and Customize a Polygon Shape
Click your polygon shape
Click the pencil icon that appears under your polygon shape
Edit your details
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Label Visibility: Show or hide the name you added for this polygon shape on the venue
Name: The name of your polygon shape
Rotation: Turn your polygon shape
Polygon Shape FAQs
Is there a limit to the number of polygon shapes I can add to my venue?
Is there a limit to the number of polygon shapes I can add to my venue?
You can add up to 100 polygon shapes in a single venue.
Add and Edit an Image
In TicketSpice, you can easily add images to your venue to enhance its visual layout. Use images to display background maps, logos, or other visual elements that help attendees better understand your event space.
Edit and Customize an Image
Edit and Customize an Image
Click your image
Click the pencil icon that appears under your image
Adjust your image as needed
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Label Visibility: Show or hide the name you added for this image on the venue
Name: The name of your image
Rotation: Turn your image
Opacity: Make your image more or less opaque
Add and Edit Text
In TicketSpice, you can add text to your venue to label sections, highlight important areas, or provide additional context for attendees. This helps make your venue layout clear and easy to navigate.
Edit and Customize Text
Edit and Customize Text
Click your text field
Click the pencil icon that appears under your text field
Adjust your text field as needed
Click OK to save your changes
Click the green Save button in the upper-right corner to save your venue
Available Settings
Text: The text that appears on your text field
Font Size: The size of your text
Font Color: The color of the font for your text field. This will not affect the font color of any other fields on your venue
Alignment: The alignment of the text in your field
Rotation: The rotation of your text field
FAQs
Why am I seeing the error: "Your layout must have a focal point selected. Edit the seating chart to select a focal point"?
Why am I seeing the error: "Your layout must have a focal point selected. Edit the seating chart to select a focal point"?
TicketSpice requires that each venue include at least one stage before publishing the ticketing page. If no stage is added, you'll see this error when attempting to publish: "Your layout must have a focal point selected. Edit the seating chart to select a focal point."
If you see this error, we recommend editing your venue, and adding a stage to the venue.
How do I manage my Reserved Seating venue templates?
How do I manage my Reserved Seating venue templates?
Yes, you can edit, copy, and delete your venue templates at any time.
From the Pages screen, hover your mouse over the Extras screen
Select Reserved Seating Layouts from the dropdown menu
Select your desired option
Click the pencil icon to edit your venue template
Click the copy icon to duplicate your venue template
Click the trash can icon to delete your venue template
After I publish my event page, can I edit my Reserved Seating venue?
After I publish my event page, can I edit my Reserved Seating venue?
Yes, you can edit your venue even after publishing the page.
Warning: Once you have sold seats on your Reserved Seating page, we recommend noting which seats have been sold before deleting seats from your venue.
TicketSpice will prevent you from publishing your page if you delete a seat that has already been sold, so it's best to confirm that all seats you plan to remove are unsold first.
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the ticket block, and click the pencil icon next to your venue name
Make your edits
Click Save
If I originally created a Reserved Seating venue on my ticketing page, can I copy this venue as a template so I can use it on future event pages?
If I originally created a Reserved Seating venue on my ticketing page, can I copy this venue as a template so I can use it on future event pages?
Yes, you can copy your venues as template in TicketSpice. Here is how to save a venue as a template so you can use this venue on future ticketing pages.
From the Pages screen, click the pencil icon on your Reserved Seating page
Scroll to the ticket block, and click the pencil icon next to your page's venue name
Click Copy as Template in the top right-hand corner
Click Yes, Copy It!
Once you have copied a page as a template, this venue will be saved as a template in your account. This template will be stored under the venue name you added when creating the venue.
Why don't I see the option to add a venue on my event page?
Why don't I see the option to add a venue on my event page?
One common reason why you don't see a Reserved Seating venue is that you selected a Standard page template. If you are using a Standard page template, we recommend creating a new TicketSpice page, and selecting a Reserved Seating template.
From the Pages screen, click the pencil icon on the page you want to edit
Click Create Page in the top right corner
Filter by the Reserved Seating type on the left-hand side
Find the page template you would like, and click Get Started
Add the name of your new event page
Add your event's start date and time
Select the currency of your page
Select the estimated number of attendees for your event
Click Create Page
Customize the page as needed
How can I customize the price tiers for my tickets?
How can I customize the price tiers for my tickets?
Click here to learn how to assign a price tier to each of your tickets!
Can I set aside a section of seats for a specific person or group?
Can I set aside a section of seats for a specific person or group?
Yes, you can save specific tickets for a person or group of people by using our Seat Hold feature. Click here to learn how to set up a seat hold on your venue.