If you'd like to receive face value of your tickets, you might consider using our Dynamic Fee Calculator. Click here to learn more.
There are multiple ways to pass on fees to your ticket buyers. You can apply fees per ticket level, per order or even per field on your page. Below we will walk you through each option.
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Add a Per Ticket Fee
If you are interested in charging a flat dollar amount and/or a percentage fee per ticket, here is how that will look and how you can add it to your page.
From the Pages screen, click the pencil icon on the page you'd like to add or remove the per ticket fee to
Scroll down until you see the Edit Ticket Information button and click it
Find the ticket level(s) you'd like to add or remove the per ticket fee on
Click the Add Fee button or update the existing fee. This can be either a dollar amount per ticket or a percentage
Add a Fee Per Order
If you are needing to charge sales tax or would like to charge a fee on the overall total or once on the order and not just per ticket, you can add a line item fee. If you set this line item fee to be a percentage, it will apply to the running total up until that point where the field is in the page. If you set the line item fee to be a fixed dollar amount, it will be charged once for the overall total and not per ticket.
From the Pages screen, click the pencil icon on the page you'd like to add or remove the line item fee to
Scroll down below the ticket block and hover your mouse over the field where you'd like to add this field and click the plus button
Select Line Item
Set the amount you'd like to charge (either a fixed dollar amount or a percentage, or a combination of the two)
NOTE: Typically people add the line item fee down below the ticket block which would cause it to be charged just once. Although, it is possible to add it to a ticket level and have it be charged per ticket. How it is charged ultimately will be dependent on where you add it into the page.
Apply a Fee Only to Specific Fields
If you are needing to charge a fee, but only for certain fields on the page, you can add and edit a Line Item field. By clicking Advanced Options in the Line Item field, you can specify which field(s) the fee should apply to.
NOTE: On the flipside, if you'd like to fully absorb the fees and not pass any onto your ticket buyers, you'll simply want to review your page and remove any existing fee fields on the page.