How to add specific data from the ticket buyer to display on their issued ticket.
Ticket Short Codes give you the power to display an attendee's response to a multiple choice field directly onto their ticket. For example, this could be used if you'd like them to select a meal option and want their selection to display on their ticket.
NOTE: Ticket Short Codes are only available with multiple choice fields. The multiple choice field must be a sub-ticket field.
In order to enable this feature, you'll add the multiple choice field, copy the reference key and add it to the ticket. We'll walk you through the steps below.
Add a Multiple Choice Field
Under the ticket level you'd like to add the multiple choice field to click Add a Question
Select the Multiple Choice field
Update the label to be whatever you'd like - In this example we'll say Food Choice to capture what attendee's want for lunch
Add Your Choices
Click Add Choice to add in your multiple choice options
Click Generate Choices
Note: When you click the Done button, the field will create the Reference Key. The Reference Key is how the system identifies a field. Your Reference Key will be based on the field label. So if I label the field Food Choice, the Reference Key will be foodChoice. The Reference Key cannot be edited once it is created.
Click the Done button
Copy the Reference Key
Click the pencil on the field to edit the field again
Click on Advanced Options and copy the Reference Key and then click the Done button
NOTE: The Reference Key is case sensitive. So it is imperative to copy and then paste it to assure it is exact vs trying to hand type it in.
Add the Ticket Short Code
Click on the Ticket tab
Click under the ticket level title and type a [ and paste the Reference Key from the multiple choice field and type ]
In this example, the ticket short code should read [foodChoice]
Save + Publish Changes
Click the Save Now button and Publish your changes
Note: You can add multiple ticket short codes on a ticket if desired. If for example you had a Food Choice field and an Add On field, it could look something like this [foodChoice][addOn]
How it Shows on the Ticket
Here is how this example will display on the Confirmation. People can click Show additional ticket information
It will display the field label and the selection
On the ticket it will just show the selection.
NOTE: If you'd like to include the field label on the actual ticket in addition to the selection, simply type the field label in before you paste in the Ticket Short Code. See screenshots below.
Add a Label to the Ticket Short Code
You can type in a label in front of the ticket short code and that label will display on the ticket
Here is how it will display on the ticket
FAQ's
Q: What fields does Ticket Short Codes work on?
A: Ticket Short Codes only work on the multiple choice field and it must be added as a sub-ticket question
Q: What is the format of a Ticket Short Code?
A: The Ticket Short Code is the corresponding multiple choice field's reference key put in brackets []
Q: Is the Reference Key case sensitive?
A: Yes, the Reference Key is case sensitive.
Q: Why can I see my short code when testing in Preview Mode?
A: Ticket Short Codes will only work on a live published page, not in Preview Mode.