Accounting can be a challenge when transactions are varying amounts and fractions on the dollar. In TicketSpice, we have a setting that automatically passes on all TicketSpice fees and credit card fees to your buyers. This covers your online ticketing costs and simplifies the accounting process to provide you with the face value of your orders, resulting in whole-dollar payouts.
Pro Tip: When passing fees to your customers, the total fee includes the standard TicketSpice fee ($0.99 per ticket), plus 3.5% applied to each item and the TicketSpice fee.
When using the setting to pass on fees, our system rounds up processing fees to 3.5% to reliably issue face value deposits across all uses of TicketSpice.
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Pass on All Fees to Your Buyers
From the Pages screen, click the pencil icon the page you'd like to edit
Hover over the Settings tab in the top menu bar
Select Basic Settings
Click "Pass on fees to buyers at checkout"
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
3 Important Notes
The setting to pass on all fees to buyers is only available when processing through Webconnex Payments. We do not recommend using this setting with a custom payment processor. This is because Webconnex Payments allows for subtracting fees from the transaction directly prior to payout. If you are using your own payment processor, this feature will charge the buyer more, but the full transaction amount will go to you and we will not be able to provide deposits net of fees.
We strongly recommend removing any other fees from your page when using this feature to avoid over-charing your customers.
The payment processing fee is increased by .6% to cover the $0.30 per transaction fee on Webconnex Payments transactions and properly cover every scenario and calculation (this is charged to the buyer, not you).
Examples and Calculations
Your event can choose to turn on the setting to pass on fees to your attendees, or absorb the fees yourself. Below is a breakdown of the fees ticket buyers pay when your event passes on the fees to buyers, as well as the fees your event will pay if you choose to absorb them.
Fees for the Buyer When Your Event Passes on All Fees
Fees for the Buyer When Your Event Passes on All Fees
When passing fees to customers, the total fee includes the standard TicketSpice fee ($0.99 per paid ticket), plus a 3.5% processing fee applied to each item and the TicketSpice fee. This fee covers all the ticketing and transaction fees by both TicketSpice and Webconnex Payments.
Here are a few examples of how to calculate the fees:
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Platform Fee
Item | Face Value | TicketSpice Fee | Subtotal |
Ticket | $25.00 | $0.99 | $25.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.99 | $0.91 | $26.90 | 2 | $53.80 |
Total Price with Fee |
|
|
|
| $53.80 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $53.80
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Platform Fee
The TicketSpice platform fee is $0.99 per ticket.
Item | Face Value | TicketSpice Fee | Subtotal |
Standard Ticket | $25.00 | $0.99 | $25.99 |
VIP Ticket | $50.00 | $0.99 | $50.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.99 | $0.91 | $26.90 | 2 | $53.80 |
VIP Ticket | $50.99 | $1.78 | $52.77 | 1 | $52.77 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee |
|
|
|
| $225.60 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $225.60
Payout your event receives: $215
Absorbing Fee Calculation
Absorbing Fee Calculation
When choosing to absorb the fees, the standard TicketSpice fee is $0.99 per paid ticket. Webconnex Payments charges 2.9% + $.30 for all credit card transactions.
Here are a few examples of how to calculate the fees your event pays when choosing to absorb the fees.
Example 1: Fees for Two $50 Tickets
Example 1: Fees for Two $50 Tickets
A buyer purchases two tickets for your event. Each ticket costs $25, for a total order of $50. Here is a breakdown of the fees your event will pay when choosing to absorb the fees.
TicketSpice Platform Fees: $1.98 ($0.99 * 2)
Credit Card Fee: $1.75 [(2.9% * 50) + $0.30]
Total Fees: $3.73
Total Payout After Fees: $46.27
Pro Tip: If you plan to absorb the fees by increasing your ticket price, we recommend setting the price slightly higher than the combined TicketSpice and Webconnex Payments fees to ensure you receive the full intended payout.
This is because both the TicketSpice fee and credit card processing fee are calculated on the total order amount. For example, if you raise each $25 ticket to $26.87, your TicketSpice fees would total $1.98, and credit card fees would be $1.86, totaling $3.84 in fees. Your net payout would then be $49.90 — not the full $50.
This is where the setting to pass on fees helps. It automatically applies a flat, predictable percentage to ensure you always receive the full face value of your ticket price, keeping your payouts accurate and accounting simple.
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer chooses to purchase 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience. The cost of these items is $215. Here is a breakdown of the fees your event will pay when choosing to absorb the fees.
TicketSpice Platform Fees for 3 Tickets: $2.97 ($0.99 * 3)
Credit Card Fee: $6.54 [(2.9% * 215) + 0.30]
Total Fees: $9.51
Total Payout After Fees: $205.49
Pro Tip: If you plan to absorb the fees by increasing your ticket price, we recommend setting the price slightly higher than the combined TicketSpice and Webconnex Payments fees to ensure you receive the full intended payout.
This is because both the TicketSpice fee and credit card processing fee are calculated on the total order amount. For example, if you raise the price of the items so the total order is now $224.51, your TicketSpice fees for the tickets would be $2.97 and credit card fees would be $6.81, totaling $9.78 in fees. Your net payout would then be $214.73 — not the full $215.
This is where the setting to pass on fees helps. It automatically applies a flat, predictable percentage to ensure you always receive the full face value of your ticket price, keeping your payouts accurate and accounting simple.
FAQs
Does the setting to pass on fees to buyers work for offline payments?
Does the setting to pass on fees to buyers work for offline payments?
If you accept offline payments, the setting to pass on fees to buyers will not apply to those transactions. The ticket buyer will pay only the transaction total without any additional processing fee. In this case, your event will be responsible for covering the TicketSpice fees associated with the offline payment.
How does the setting to pass on fees to buyers work when a ticket buyer applies a coupon to their order?
How does the setting to pass on fees to buyers work when a ticket buyer applies a coupon to their order?
When using Coupons and passing the fees onto buyers, the TicketSpice and 3.5% processing fee is calculated on the total of the item(s) after the coupon is applied. Here is an example of how the setting to pass on fees works with a coupon.
Example
Example
The ticket buyer purchases a $100 ticket for your event, but uses a 50% coupon. Because of this coupon, the ticket buyer pays a total of $50 for their order. Here is a breakdown of the fee this ticket buyer will pay when the fees are passed onto the buyer.
1. TicketSpice Fee
The TicketSpice fee is $0.99 per ticket.
Item | Face Value After Coupons | TicketSpice Fee | Subtotal |
Ticket | $50 | $0.99 | $50.99 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $50.99 | $1.78 | $52.77 | 1 | $52.77 |
Total Price with Fee |
|
|
|
| $52.77 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.77
Payout your event receives: $50
How does the setting to pass on fees work if our ticket price is less than $5?
How does the setting to pass on fees work if our ticket price is less than $5?
The pass on fees setting will apply a $0.99 fee plus 3.5% fee, regardless of the ticket price. If your tickets cost less than $5, this setting will still apply a $0.99 plus 3.5% fee.
I am passing on my fees to my buyers, and my Box Office and online ticket prices show different fees. Why is this happening?
I am passing on my fees to my buyers, and my Box Office and online ticket prices show different fees. Why is this happening?
When you choose to pass on fees to buyers, the system calculates fees differently for online and Box Office sales. In the Box Office app, the fee includes the standard Box Office Fee of $0.49 per paid ticket (compared to $0.99 per paid ticket for online sales), plus a 3.5% processing fee applied to each item and the TicketSpice fee. This covers all the ticketing and transaction fees from TicketSpice and Webconnex Payments.
Here are a few examples on how tot calculate the fees on Box Office.
Example 1: Fees for Two $25 Tickets
Example 1: Fees for Two $25 Tickets
A ticket buyer purchases two $25 tickets for your event on the Box Office app. The cost of these items is $50 before fees. Here is a breakdown of the fees the ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
Item | Face Value | Box Office Fee | Subtotal |
Ticket | $25.00 | $0.49 | $25.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Tickets | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
Total Price with Fee |
|
|
|
| $52.76 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $52.76
Payout your event receives: $50
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
Example 2: Fees for Two $25 Tickets, One $50 Ticket, and Additional Merchandise
A ticket buyer purchases tickets for your event. The ticket buyer purchases 2 standard $25 tickets, one $50 VIP ticket, two $30 t-shirts, a $15 book, and an optional $40 add-on experience on the Box Office App. The cost of these items (before fees) is $215. Here is a breakdown of the fees this ticket buyer will pay when the fees are passed onto the buyer.
1. Box Office Platform Fee
The Box Office platform fee is $0.49 per ticket.
Item | Face Value | Box Office Fee | Subtotal |
Standard Ticket | $25.00 | $0.49 | $25.49 |
VIP Ticket | $50.00 | $0.49 | $50.49 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to the subtotal of the tickets (which includes the ticket price and the TicketSpice fee) and applies a 3.5% fee to each additional financial item. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Subtotal | 3.5% Processing Fee | Price Per Item | Qty | Total |
Standard Ticket | $25.49 | $0.89 | $26.38 | 2 | $52.76 |
VIP Ticket | $50.49 | $1.77 | $52.26 | 1 | $52.26 |
T-Shirt | $30 | $1.05 | $31.05 | 2 | $62.10 |
Book | $15 | $0.53 | $15.53 | 1 | $15.53 |
Add-On Experience | $40 | $1.40 | $41.40 | 1 | $41.40 |
Total Price with Fee |
|
|
|
| $224.05 |
3. Total Payment with Fee and Payout
Total for buyer at Checkout: $224.05
Payout your event receives: $215
How does the setting to pass on fees to buyers work when a customer pays using a payment plan?
How does the setting to pass on fees to buyers work when a customer pays using a payment plan?
When using a payment plan, the fees passed on to buyers are split evenly between each payment. In addition, the scheduled payment fee is added to every scheduled payment that automatically processed.
To calculate the fees passed on, first calculate the payment plan installment schedule and the passed on fees for the order. From there, split any passed on fees between each payment in the order. Here is an example of how to calculate a buyer's final payment amounts when fees are passed on with payment plans.
1. Calculate the Pre-Fee Payment Schedule
1. Calculate the Pre-Fee Payment Schedule
You must first calculate the payment plan installment calculation. Click here for an in depth explanation on how this is calculated.
Example Order Details
Order Total: $775
Purchase Date: April 14
Final Due Date: October 12
Payment Frequency: Monthly
Deposit Type: Even Split
Payment Plan Calculation
The system determines that there are 6 total payments before the final due date on October 12
1 deposit (paid at purchase)
5 future monthly payments before the final due date
The total is divided evenly across all payments, with any remainder added to the deposit
There is $129.16 per payment, with a $0.04 remainder
The $0.04 remainder is added to the deposit, for a total deposit payment of $129.20
Pre-Fee Payment Schedule
Date | Pre-Fee Total |
April 14 (deposit payment) | $129.20 |
May 14 | $129.16 |
June 14 | $129.16 |
July 14 | $129.16 |
August 14 | $129.16 |
September 14 (final payment) | $129.16 |
2. Calculate the Passed on Fees for the Order
2. Calculate the Passed on Fees for the Order
To calculate the passed on fees for the order, determine the TicketSpice platform fees for the order. From there, calculate the processing fees. You can then add both of these to find the passed on fees for the order.
In this example, a ticket buyer purchases tickets for your event. The ticket buyer purchases 4 VIP $150 tickets, one $100 Standard ticket, and three $25 t-shirts. The cost of these items (before fees) is $775. Here is how to calculate the fees for this example.
1. TicketSpice Platform Fee
Item | Per Ticket Platform Fee | Qty | Per Ticket Level Platform Fee |
VIP Ticket | $0.99 | 4 | 3.96 |
Standard Ticket | $0.99 | 1 | $0.99 |
Total Platform Fee |
|
| $4.95 |
2. Processing Fees
When passing on fees to buyers, our system applies a 3.5% processing fee to each financial item, including the TicketSpice fee. The fee per item is rounded to the nearest cent. Here is a breakdown of the processing fees for this order.
Item | Price | 3.5% Processing Fee | Qty | Fees |
VIP Ticket | $150 | $5.25 | 4 | $21.00 |
Standard Ticket | $100 | $3.5 | 1 | $3.5 |
Per Ticket Platform Fee | $0.99 | $0.03 | 5 | $.15 |
T-Shirt | $25 | $0.88 | 3 | $2.64 |
Total Processing Fee |
|
|
| $27.29 |
3. Total Passed on Fees
Passed on Fees for the Order: Total Platform Fee + Total Processing Fee
Passed on Fees for the Order: $4.95 + $27.29
Passed on Fees for the Order: $32.24
3. Calculate the Fees for Each Payment in the Payment Plan
3. Calculate the Fees for Each Payment in the Payment Plan
After calculating the pre-fee payment schedule (step 1) and the passed on fees for the order (step 2), you can calculate what the ticket buyer pays on each payment after all fees.
To calculate the payment after all fees, split the passed on fees for the order by the number of payments in the plan. Then add the scheduled payment fee to all future scheduled payments. Here is an example of how to calculate this:
1. Split the Passed on Fees Across Each Payment
To split the fees, divide the Total Passed on Fees for the order by the number of payments in the plan, including the deposit payment.
In this example, there are 6 total payments in the plan, including the deposit payment.
Fee Share Per Payment: Total Passed on Fees for the Order ÷ Number of Payments
Fee Share Per Payment: $32.24 ÷ 6
Fee Share Per Payment: $5.37, with a $0.02 remainder
The $0.02 remainder is added to the deposit, for a deposit fee of $5.39
Note: If the fees break out evenly between the scheduled payments, the fees are divided evenly.
If the fees do not split exactly evenly between the number of payments, TicketSpice will add the difference to the initial deposit total, so each of the future scheduled payment fees are even. The overage is applied to the first deposit payment.
2. Add the Scheduled Payment Fee
A flat $0.99 Scheduled Payment Fee is added to each payment after the deposit. The deposit does not receive this fee.
3. Calculate Final Payment Amounts
Date | Pre-Fee Amount | Fee Share | Scheduled Payment Fee | Total Due |
April 14 (deposit payment) | $129.20 | $5.39 |
| $134.59 |
May 14 | $129.16 | $5.37 | $0.99 | $135.52 |
June 14 | $129.16 | $5.37 | $0.99 | $135.52 |
July 14 | $129.16 | $5.37 | $0.99 | $135.52 |
August 14 | $129.16 | $5.37 | $0.99 | $135.52 |
September 14 (final payment) | $129.16 | $5.37 | $0.99 | $135.52 |