TicketSpice provides the ability to process transactions in currencies other than USD. This is often needed for events taking place outside of the USA. Only certain payment processors allow for international currencies.
NOTE: Each TicketSpice page can be set to one currency. If you have a need to process in multiple currencies, you'll simply want to copy your page and publish each one to the desired currency.
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Currencies currently supported by TicketSpice
The following are the currencies that are supported on a TicketSpice page.
USD: United States Dollar
CAD: Canadian Dollar
AUD: Australian Dollar
CHF: Swiss Franc
CNY: Chinese Yuan
EURO: European Union
GBP: British Pound
JPY: Japanese Yen
MXN: Mexican Peso
NZD: New Zealand Dollar
SGD: Singapore Dollar
BRL: Brazilian Real
NOK: Norwegian Krone
SEK: Swedish Krona
Features not compatible with International Currencies
There are certain features that are only available when processing in USD and are disabled on pages published to any currency other than USD.
The following features are not available when processing international currencies such as GBP, EURO, SEK or NOK:
Pre-registration
Order upgrades
Box Office On-site sales
Member Manager
Choose an international payment processor
Webconnex Payments
Our in-house processor, Webconnex Payments can process payments either in USD or CAD. If you had a page setup in CAD and someone from the US made a purchase, Webconnex Payments would convert the payment from USD into CAD.
Stripe
For processing payments outside the US and Canada, a popular option is Stripe. Stripe supports over 100 different currencies. Review Stripe's compatible currencies and the supported TicketSpice currencies before going live for your event.
Adding an international payment processor
To process in international currencies, you'll want to go and add a new payment processor to your TicketSpice account.
From the Pages screen, hover your mouse over the gear icon in the upper right corner of your account
Select Payment Processors from the dropdown
Click Add Payment Processor
Select Credit Card from the Payment Method dropdown
Select your payment provider (you will likely select Webconnex Payments or Stripe)
Stripe
if you choose to use Stripe as your international currency payment processor:
Select which currency(ies) you intend to accept
Click the Link Stripe Account button
Login to Stripe and assure your Stripe account setup is complete
Click the Pencil icon on the page you'd like to process an international currency with
Set your page's currency + Go Live
From the Pages screen, click the pencil icon on the page you'd like to set the currency for
Hover your mouse over the Settings header
Select Basic Setup from the dropdown
Select your currency from the Currency dropdown
Save and Publish your changes to go live
NOTE: The page's currency is unable to be changed once it is Published.
When copying or creating a new page, you have the ability to select the currency upon page creation
FAQ's
Q: Can I change the currency of my page after I've Published it?
A: Once a page has been published, the currency is unable to be changed.
Q: Can my page be converted to Spanish or any other language other than English?
A: Yes, your TicketSpice page can be converted to Spanish. Spanish and English are the only languages currently supported. Message our team to learn more.