If your event welcomes international attendees, TicketSpice makes it easy to collect both international addresses and phone numbers during the ticketing process. When enabled, attendees outside the U.S. can select their country, enter a non-U.S. address, and input an international phone number in the correct format.
In this article, you’ll learn how to enable international support, set default countries for each field, and ensure your form is ready for global attendees.
NOTE: This article walks through how to allow attendees to enter international addresses and phone numbers. If you would like to learn how to accept transactions in international currencies, click here.
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Enable or Disable International Addresses
By default, TicketSpice pages allow attendees to enter international addresses. This means users outside the U.S. can select their home country and enter their billing information accordingly. Please note that all transactions will still be processed in the currency set on your TicketSpice page.
From the Pages screen, click the pencil icon on the page you'd like to edit
Scroll to the address field you want to edit, and click the pencil icon
Click Advanced Options in the lower right corner
Toggle the International option to Yes or No
If enabling international addresses, set the default country for your field
Click the Done button
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: For consistency, we recommend setting the Address fields in both the order section and the billing section of your page to use the same international settings.
Enable or Disable International Phone Numbers
TicketSpice allows you to collect international phone numbers by enabling country code selection on your ticketing page. This lets attendees outside the U.S. enter their number in the correct format. You can turn this setting on or off and set a default country code to match where most of your attendees are located. Note that this setting does not affect your currency settings—transactions will still process in the currency set on your page.
From the Pages screen, click the pencil icon on the page you'd like to edit
Scroll to the phone number field you want to edit, and click the pencil icon
If the phone number field has been disabled, toggle the Enable button to Yes
Click Advanced Options in the lower right corner
Toggle the Number Format to either be USA or International
If enabling international phone numbers, set the default country for your field
Click the Done button
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: For consistency, we recommend setting the Address fields in both the order section and the billing section of your page to use the same international settings.
FAQs
Can my page be converted to Spanish or any other language other than English?
Can my page be converted to Spanish or any other language other than English?
Yes, your TicketSpice page can be converted to Spanish. Here is how to convert your page into Spanish. If you would like to add the option to translate your page into other languages, please reach out to our team.
From the Pages screen, click the pencil icon on the page you want to translate
Save and Publish your page
View your published page
Add ?lang=es to the end of your URL
Copy and save your URL
Can I process transactions in currencies other than USD and CAD?
Can I process transactions in currencies other than USD and CAD?
Yes, you can process international transactions in currencies other than USD and CAD. To learn more about our compatible currencies, click here.