Send SMS Text Message Reminders to your attendees either before or after your event. This is an effective way to communicate with attendees, especially while on-site.
Depending on your page setup you can send your message days, hours or minutes before or after your event start time or time slot start time.
Examples of how people might use this feature:
Send parking info for an event 1 day before the event start
Remind people their time slot is ending 3 hours after their time slot start time
Send a discount code 6 hours before the event for attendees to invite a friend for a discount
Invite to fill out a post-event survey 2 days after the event
Send a link to register for next year's event 12 hours after their time slot
Jump to...
Create a SMS Reminder Message
From the Pages screen, click Text Messaging from the top menu bar
Select Reminder Messages on the left side of the screen
Click the blue Create Reminder Message button
Customize your message (for a page without time slots)
Name your message (this is for internal purposes)
Select which page you'd like the message to send to
Select if you'd like to limit it to certain ticket level(s)
Select the number of days before or after your event you'd like to send your message
Customize your message (for a page with time slots)
Name your message (this is for internal purposes)
Select which page you'd like the message to send to
Select if you'd like to limit it to certain ticket level(s)
Select the number of minutes or hours before or after the ticket time slot you'd like to send your message
Once you save your reminder message you can then copy, view, edit, send a test or delete it. Once it is sent you will then only be able to copy or view it.
NOTE: If you chose to send an SMS Reminder Message to a standard event that doesn't have time slots, you could receive an error if you don't have an event start date set in your page Settings. If you receive this error you'd want to set the event start date and time zone by going to: Settings -> Dates.
FAQs
What is the pricing to send SMS Reminder Messages?
Reminder messages fall under Text Messaging and share the same pricing model ($0.04/text for Basic; $0.02/text for Super Sender).
How far out can I send SMS Reminder Messages for an event without time slots?
For Standard Events and Recurring (multi-day) Events without time slots, SMS Reminder Messages can be scheduled 0-59 days before or after the ticket time, at a certain time of day.
How far out can I send SMS Reminder Messages for an event with time slots?
For Recurring Events with time slots, SMS Reminder Messages can be scheduled 0-59 hours or minutes before or after the ticket time.
What phone number are SMS Reminder Messages sent to?
SMS Reminder Messages are sent to the phone number associated with the billing information, not individual ticket holder numbers.
Why can't I select which ticket level I'd like to send the SMS Reminder Message to?
SMS Reminder Messages can only be targeted to specific ticket levels when one page is selected. It could be that you have selected to send the message to multiple pages in one setup. To target a ticket level setup different messages and select one page per setup.