The SMS Reminder Message feature makes it easy to send timely text messages to your attendees before or after your event. You can fully customize when the message is delivered, whether it’s a few days in advance to share important details or a follow-up message after your event to keep attendees engaged. This tool helps you stay connected with your audience and ensure they have the information they need.
Text Message Reminder Pricing
To use the SMS Text Reminder message feature, you must have an SMS plan set up for your TicketSpice account. The text messaging feature comes at an additional cost. Click here to learn how to sign up for a text messaging plan.
Sample Use Case
You can use the SMS reminder feature in a variety of ways to keep your attendees informed and engaged. For example, you might:
Send parking information for an event one day before the event start
Remind people their time slot is ending three hours after their time slot's start time
Send a discount code six hours before the event for attendees to invite a friend for a discount
Invite attendees to fill out a post-event survey two days after the event
Send a link to purchase tickets for next year's event twelve hours after their time slot
Jump to...
Getting Started
Hover over the Text Messaging tab in the top menu bar
Select the Reminder Messages tab from the dropdown menu
Click Create Campaign
Customize Your SMS Reminder Message
After creating your reminder message, you can customize and send it to your attendees. The customization options for SMS reminders differ depending on whether your page includes time slots or not. Here is how to set up SMS reminders for both page types.
Customize a Reminder Message - Pages Without Time Slots
Customize a Reminder Message - Pages Without Time Slots
Add a Campaign Name for your reminder message. This is for internal and reporting purposes only
Select the TicketSpice Page(s) you want to send the reminder message to
If you send the text to a single page, add Filter(s) to only send your reminder text to specific people
Ticket Level (available on Standard, Date-Based, and Event Series pages): Send your text only to attendees who purchased tickets for specific ticket level(s)
Event Date / Selection (available on Date-Based and Event Series pages): Send your text only to attendees who purchased tickets for a specific event date or selected event. If your event includes multiple dates, you can filter by Date Range or target attendees based on whether their selected event takes place before or after a certain date. NOTE: The event date filter refers to the date the attendee plans to attend the event, not the date they purchased their ticket
Order Date (available on all pages): Send your text only to attendees who purchased tickets within a specific date range. You can filter by Date Range or target attendees based on whether they purchased tickets before or after a specific time. Note: This filter is based on the date the order was placed — not the date the attendee plans to attend the event
Pro Tip: The filtering option goes away when you send a text message to multiple pages. Filters are only available when you select one page per text message.
Select the send timing. Choose whether the text message should be sent before or after the event
Choose how many days before or after the event to send it, and set the exact delivery time
Enter the Message you'd like to send. As you type, a sample text message on the right will update in real time to show you a preview
Click Add Variable to add the recipient's first name, last name, or full name to the text message. Click here to learn more about adding variables to your text message
Click Send a Test Message to send a test message to a phone number of your choice
Click Schedule Campaign
Note: Carriers may block messages sent to certain recipients if the message contains a bit.ly (shortened) URL. To improve deliverability, we recommend using a full, non-shortened URL instead.
Pro Tip: The text message editor has a 320-character limit. This total includes the account name, opt-out language, and any content you enter. Messages longer than 160 characters are billed as two messages.
Note: On standard TicketSpice pages, you must set an event start date and time zone on your page before sending a SMS reminder message. If you do not add an event start date to your page, you will see this message when customizing your reminder message: "Set your event start date and time zone before sending a reminder message." If you see this message, we recommend setting your event start date and time zone.
Set your event start date
Set your event start date
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Dates from the dropdown
Scroll to the Event section
Under the Event Start Date tab, enter or update your event start or end date
Add the time of your event (by default, the time is 12AM)
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Set your time zone
Set your time zone
From the Pages screen, select the pencil icon on the page you'd like to edit
Hover your mouse over the Settings tab in the top menu bar
Select Basic Setup from the dropdown
In the Time Zone box, update the time zone
Customize a Reminder Message - Pages With Time Slots
Customize a Reminder Message - Pages With Time Slots
Add a Campaign Name for your reminder message. This is for internal and reporting purposes only
Select the TicketSpice Page(s) you want to send the reminder message to
If you send the text to a single page, add Filter(s) to only send your reminder text to specific people
Ticket Level: Send your text only to attendees who purchased tickets for specific ticket level(s)
Event Date / Selection: Send your text only to attendees who purchased tickets for a specific event date or selected event. If your event includes multiple dates, you can filter by Date Range or target attendees based on whether their selected event takes place before or after a certain date. NOTE: The event date filter refers to the date the attendee plans to attend the event, not the date they purchased their ticket
Event Time Slot: Send your text only to attendees signed up for a specific event time slot. If your event offers multiple time slots, you can filter by Time Slot Range or target attendees based on whether their selected time slot occurs before or after a specific time.
Order Date: Send your text only to attendees who purchased tickets within a specific date range. You can filter by Date Range or target attendees based on whether they purchased tickets before or after a specific time. Note: This filter is based on the date the order was placed — not the date the attendee plans to attend the event
Pro Tip: The filtering option goes away when you send a text message to multiple pages. Filters are only available when you select one page per text message.
Choose when you'd like your text message to be sent. You can set the message to go out a specific number of hours or minutes before the attendee's ticket time
Select the send timing. Choose whether the text message should be sent before or after the attendee's event
Choose how many hours or minutes before or after the attendee’s event time slot the message should be sent
Enter the Message you'd like to send. As you type, a sample text message on the right will update in real time to show you a preview
Click Add Variable to add the recipient's first name, last name, or full name to the text message. Click here to learn more about adding variables to your text message
Click Send a Test Message if you would like to a test message to a phone number of your choice
Click Schedule Campaign
Note: Carriers may block messages sent to certain recipients if the message contains a bit.ly (shortened) URL. To improve deliverability, we recommend using a full, non-shortened URL instead.
Pro Tip: The text message editor has a 320-character limit. This total includes the account name, opt-out language, and any content you enter. Messages longer than 160 characters are billed as two messages.
Add a Recipient's First Name, Last Name, or Full Name to the Text Message
You can personalize your text messages by dynamically inserting a recipient’s first name, last name, or full name using text message variables. This allows each message to feel more direct and engaging. TicketSpice also gives you the option to add custom fallback text in case a contact does not have a name associated with their phone number. This ensures your message reads naturally for all recipients.
When creating your text message, click Add Variable above the message field
Select the variable you want to add to your text message. You can add the first name, last name, or full name to the text
Add fallback (default) text that will appear if the recipient does not have a name associated with their phone number. To do this, enter the text you want to appear inside the quotation marks in the
default: ""field. If left blank (the default setting), nothing will be inserted when a contact does not have a name on file
Pro Tip: You can use the Variable Preview options above the sample message to see how your message will appear. This feature can be used to preview how your text will look when a name variable is added.
Click Sample to preview how the text message appears when a contact has a name. If your message includes a variable, this option inserts a sample name into the text
Click Fallback to preview how the text message appears when no name is available. This uses the default text you added for the variable
Note: The text message editor has a 320-character limit. This limit includes the account name, opt-out language, and any content you manually enter including variables placeholders (such as {{ first_name | default: "" }}). This character count is based on the variable text itself, not the recipient's actual name.
When the message is sent, variables are replaced with real data. Because actual values may be longer or shorter than the placeholder text, the final delivered character count of each message may vary.
Manage Your SMS Reminder Message
Note: While a reminder text has a status of Scheduled, you can view, copy, edit, send a test and delete the message.
But once a text message is sent, you are no longer able to send a test, make edits or stop it from sending. You can only copy and view the text message. When a text has sent, you can then see how many recipients were sent the message, and what time the text was sent.
Warning: Deleting a text message cannot be undone. So proceed with caution.
Hover over the Text Messaging tab in the top menu bar
Select the Reminder Messages tab from the dropdown menu
Find the text message you want to manage, and click any of the following icons:
The duplicate icon allows you to copy a previous message to send again
The pencil icon allows you to edit the text
The eye icon allows you to view the text
The phone icon allows you to send a test message to a number of your choice
The trash can icon allows you to delete the text
Pro Tip: You can search for your text in the Search bar or filter your texts by the Page, Status, or Date!
FAQs
What is the pricing to send SMS Reminder Messages?
What is the pricing to send SMS Reminder Messages?
Reminder messages are included in your Text Messaging plan and follow the same pricing structure. With Text Messaging, you can choose from several plan options. Each plan allows you to select your own phone number and send texts to up to 30,000 recipients per page. Below are the available text messaging plans.
Basic Plan
$19/month flat fee
$0.04/text
A one-time $49 brand verification fee charged by the carriers
Super Sender Plan
$99/month flat fee
$0.02/text
A one-time $49 brand verification fee charged by the carriers
Note: Text messages are billed based on character count. A single message includes up to 160 characters. Messages between 161 and 320 characters are billed as two messages.
Is there a limit to how many recipients I can send an SMS Reminder Message to?
Is there a limit to how many recipients I can send an SMS Reminder Message to?
Yes, SMS Reminder Messages can send up to 30,000 recipients per campaign.
How far out can I send SMS Reminder Messages for an event?
How far out can I send SMS Reminder Messages for an event?
For events without time slots, SMS Reminder Messages can be scheduled 0-59 days before or after the ticket time, at the time of day you specify.
For events with time slots, SMS Reminder Messages can be scheduled 0-59 minutes or hours before or after the ticket time.
Will people receive a SMS Reminder Message if they purchase tickets after I create the message, but before the text sends?
Will people receive a SMS Reminder Message if they purchase tickets after I create the message, but before the text sends?
Yes, if you create an SMS Reminder message that is scheduled for the future, this text will send to people who purchase tickets between the time you create the reminder text message and the time the text is scheduled to send.
Before the text is sent, the system checks every five minutes to check for any new orders that fit the criteria, and adds these attendees to the list of recipients.
Why can't I filter my Reminder Message to only send to specific ticket levels?
Why can't I filter my Reminder Message to only send to specific ticket levels?
SMS Reminder Messages can only be targeted to specific ticket levels if you select a single page. If you’ve chosen multiple pages in one setup, filtering by ticket level won’t be available. To send messages to specific ticket levels, we recommend creating a reminder message to one TicketSpice page.
How does my text message's character count affect billing?
How does my text message's character count affect billing?
Text messages are billed based on character count. A single message includes up to 160 characters. Messages between 161 and 320 characters are billed as two messages. The total character count includes your message content, organization (account) name, and required opt-out language.
Note: The organization name and opt-out language are only included in the first text message sent to each recipient. Because this text is not included in follow-up messages, they do not count toward the character total for subsequent texts to that same recipient.
How do my attendees know the Reminder Messages is from me?
How do my attendees know the Reminder Messages is from me?
On the first text message you send, our system includes the name of your account at the top of the message as it’s listed in your Organization Details. Here is how to view and update this account name if desired:
From the top menu bar, hover over the Gear icon in the top right corner
Select Organization Details from the dropdown
Click Edit Settings
View or adjust the Company Name as desired
Click Save
Can I send emoji's in my reminder message?
Can I send emoji's in my reminder message?
No, emojis are not supported right now in the text messaging feature.
What user permissions do I need to send Text Messages?
What user permissions do I need to send Text Messages?
A user must be an Admin to send out text messages. Any account owner and Admin can send Text Messages.