In TicketSpice, you can control availability by setting limits on your event or individual ticket levels. Whether you need to cap total attendance or restrict how many of a specific ticket type can be sold, capacity limits help you manage inventory, prevent overselling, and plan your event with confidence.
Pro Tip: In TicketSpice, you can limit either the total capacity of your event or the inventory of individual ticket levels.
Limit Event Capacity: This option sets the maximum attendance for your event across all ticket levels. Once the overall capacity is reached, all ticket levels for that day or time slot will display as sold out, even if specific ticket levels still have remaining availability
Limited Supply: This options restricts the number of tickets available for a specific ticket level. When the supply limit is reached, that ticket level will be marked as sold out
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Set an Event Capacity
When you add a capacity, you sell up to the number of tickets you specify across all ticket levels for your event. Once the capacity is reached, all ticket levels for that day or time slot will display as sold out, even if a specific ticket level still has remaining availability.
Pro Tip: If you are using a Series of Events page type or a date-based page type, the capacity limit is applied to each individual event date or time slot.
For example, if your date-based event includes three dates (June 18, June 21, and June 25) and you set the capacity to 100, each event date will have its own maximum capacity of 100 tickets. Ticket inventory is tracked and managed separately for each event date and time slot.
Note: If you are using a date-based page, you can only set up the capacity in the main ticket settings when all ticket levels share the same time slots.
If your date-based page uses independent dates and/or time slots, the capacity per time slot setting will not appear in the main ticket settings. Instead, capacity limits should be added and customized on each individual ticket level. Click here to learn how to customize your ticket levels on a date-based page.
From the Pages screen, click the pencil icon on the page you want to edit
On your event page, scroll to the ticket block
Click Edit Ticket Information
Toggle on Limit Event Capacity
Set the Inventory for your event. This sets the limit of tickets you can sell across all ticket levels for each event or time slot
Toggle on Publicly display total remaining inventory to display the number of tickets remaining on your live event page. If needed, you can set a threshold so the remaining ticket count only appears once inventory reaches a certain level
Click Done to save your changes
Note: Event promoters will often enable the option to publicly display the total remaining inventory once the remaining supply begins dwindling. Showing the limited amount remaining helps drive urgency to purchase.
Set a Supply Limit on a Ticket Level
Use the Limited Supply option to limit the number of tickets available for this ticket level. You will sell up to the number of tickets you specify for this ticket level. Once the supply limit has been reached, the ticket level will display as sold out
To limit the supply of your ticket level, toggle on the Limited Supply field
Set the Inventory for this ticket level
Click Publicly display total remaining inventory to display the number of tickets remaining on your live event page. This option will display the number of remaining tickets next to the ticket level's name
Click Exclude From Event Capacity if you have an overall event capacity set, and want to exclude this specific ticket level from the overall event capacity
Click Done to save your changes
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: When you set a limited supply, that limit applies to each event date or time slot.
For example, if your date-based event includes three dates (June 18, June 21, and June 25) and you limit the supply to 100 for a ticket level, each event date will have its own maximum supply of 100 tickets for this ticket level. Ticket level inventory is tracked and managed separately for each date and time slot.
Note: Limited Supply is not available if you have independent dates and/or time slots and you have enabled time selection for the ticket level. In this case, we recommend adding a capacity per time slot instead. Click here to learn how to do this.
FAQs
Does TicketSpice offer a waitlist feature?
Does TicketSpice offer a waitlist feature?
No, TicketSpice does not currently offer a waitlist feature. If you want to offer a waitlist, we recommend using our sister product, RegFox. Click here to learn more about the difference between TicketSpice and RegFox.
How do I set capacity limits when my capacity varies by date?
How do I set capacity limits when my capacity varies by date?
If your capacity varies by date, we recommend entering the highest possible capacity in the Limit Event Capacity or Limited Supply fields within the ticket block.
You can then use Actions to dynamically reduce capacity on dates with lower availability. Click here to learn how to dynamically decrease your capacity.
Can I add a capacity or limited supply after my page is published?
Can I add a capacity or limited supply after my page is published?
We recommend setting your capacity or limits before accepting orders whenever possible. You can add a capacity or limited supply to your ticketing page after it has been published and orders have been accepted.
However, if you add a capacity after orders have already been placed, the capacity will apply only to future purchases and will not account for tickets that were previously sold. Because of this, be sure to set the capacity based solely on the number of additional tickets you want to make available moving forward.
Can I edit my capacity after my page goes live and I receive orders?
Can I edit my capacity after my page goes live and I receive orders?
Yes, you can update your capacity at any time, even after your page is live. When you edit the capacity, TicketSpice will automatically account for any tickets that have already been sold in the new capacity.