You can use Capacity Limit actions to dynamically adjust the overall capacity of your event based on specific conditions. This gives you the flexibility to manage attendance in real time and create a more controlled event experience.
For example, you can create an action so when a ticket buyer selects the 9am time slot, the total event capacity is limited to 800 people instead of the default 1000. These actions automatically update the event’s capacity when the condition is met — ideal for managing venue restrictions or accommodating operational needs without having to create separate events.
Pro Tip: Capacity actions override the default capacity settings configured in the page builder. These capacity actions only take effect when the condition event is met. If the condition isn't met, the Capacity Limit action won't apply. For example, if you create an action to set the capacity to 500 for events before June 30, that limit will only apply when a ticket buyer selects an event date prior to June 30. For events that take place after June 30, the event will have the standard capacity set in the page builder.
If you want the same capacity to apply in all situations, no action is necessary. In this case, we recommend setting the capacity directly in the page builder.
Example Use Cases
Adjust the capacity from 800 tickets to 400 tickets when someone selects the 4:30PM time slot
Decrease the capacity from 500 to 450 for your June 15 event
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Getting Started
From the Pages screen, click the pencil icon under the page you want to edit
Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
Add Your Trigger
First, add the trigger field(s) (if applicable) where you want to dynamically decrease the capacity of your event. Below includes some example triggers that you might want to utilize.
Create Actions Triggered by the Date
Create Actions Triggered by the Date
In TicketSpice, you can create actions that trigger based on the current date at the time a ticket buyer is purchasing tickets. For example, you can lower your event's capacity if the date is after January 31.
Note: TicketSpice offers several types of date-based actions, each tailored to target different kinds of dates. Below are common scenarios where you might want to use a date-based action, along with instructions on how to set them up:
Trigger an action based on the current date. We recommend using the Date trigger to trigger an action based on the current date when a ticket buyer purchases tickets. Scroll down to learn how to set up this action.
Trigger an action based on the date a ticket buyer chooses to attend your event (available on date-based pages only). We recommend selecting the Ticket Date Selection to trigger an action based on the specific event date(s) a buyer selects. Click here to learn how to set up this type of action.
On the left-hand side, select Date from the dropdown
Select one of the following options and add the desired date and time
The Is option will trigger your action on a specific date
The Is Between option will trigger your action between specific dates
The Is Before option will trigger your action before a specific date
The Is After option will trigger your action after a specific date
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions are met
Pro Tip: When using the Date trigger, the action is triggered by the current date when the ticket buyer signs up for your event. If you edit the order after the action date has passed, the action will still apply as long as the ticket buyer originally signed up before that date.
For example, if you choose to decrease your capacity for those who purchase tickets before March 1, that capacity will be reduced for an order that signed up on February 27, even if you edit their order on May 1.
Create Actions Triggered by the Attendee's Date of Birth
Create Actions Triggered by the Attendee's Date of Birth
If using the Date of Birth field, you can create actions that trigger based on the attendee's date of birth. For example, you can decrease your capacity if an attendee is under 18.
On the left-hand side, select Date of Birth from the dropdown
Select one of the following options and add the desired date and time
The Is Completed option will trigger your action when someone adds their date of birth
The Is Not Completed option will trigger your action when someone does not add their date of birth
The Date is Before option will trigger your action if the attendee's date of birth is before a specific date you set
The Date is After option will trigger your action if the attendee's date of birth is after a specific date you set
The Date Is option will trigger your action if the attendee's date of birth is a specific date you set
The Day of the Week option will trigger your action if the attendee's date of birth is on a day of the week that you specify
The Age Less Than option will trigger your action if the attendee is younger than the age you set
The Age Greater Than option will trigger your action if the attendee is older than the age you set
The Age Is option will trigger your action if the attendee is the age you set
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
Create Actions Triggered by the Ticket Block and Inventory Levels of Your Event
In TicketSpice, you can create actions that trigger when someone selects any ticket or when the total inventory across your event reaches a specific range. For example, you can decrease your capacity when your remaining tickets fall between 1,000 and 2,000.
On the left-hand side, select Tickets from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option triggers your action when an attendee selects any ticket from the ticket block
The Is Not Completed option triggers your action when no tickets have been selected in the ticket block
The Remaining Inventory Is option triggers your action when the total remaining ticket inventory for your event reaches the amount you specify
The Inventory Sold Out option triggers your action when all tickets for your event have been sold
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
Create Actions Triggered by the Ticket Level a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the ticket level someone selects. For example, you can decrease your capacity when an attendee chooses to purchase a VIP ticket.
On the left-hand side, select the ticket level you would like to target from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects your specified ticket level
The Is Not Completed option will trigger your action when an attendee doesn't select your specified ticket level
The Greater Than option will trigger your action when an attendee selects more tickets than the number you specify
The Less Than option will trigger your action when an attendee selects less tickets than the number you specify
The Remaining Inventory Is option will trigger your action when the ticket level's remaining inventory reaches the values you set
The Inventory Sold Out option will trigger your action when the ticket level is sold out
The Quantity Is option will trigger your action when an attendee selects a number of tickets within the range you specific
The Purchase Date Is option will trigger your action when an attendee selects a ticket level and completes their purchase on the date you've set
The Purchase Date Is After option will trigger your action when an attendee selects a ticket level and completes their purchase on a date after the one you've set
The Purchase Date Is Before option will trigger your action when an attendee selects a ticket level and completes their purchase on a date before the one you've set
The Purchase Date is Between option will trigger your action when an attendee selects a ticket level and completes their purchase between the dates you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Event Date a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the date an attendee selects to attend your event. For example, you can decrease your capacity for events that take place after September 1.
Note: TicketSpice offers several types of date-based actions, each tailored to target different kinds of dates. Below are common scenarios where you might want to use a date-based action, along with instructions on how to set them up:
Trigger an action based on the current date. We recommend using the Date trigger to trigger an action based on the current date when a ticket buyer purchases tickets. Click here to learn how to set up this type of action.
Trigger an action based on the date a ticket buyer chooses to attend your event (available on date-based pages only). We recommend selecting the Ticket Date Selection to trigger an action based on the specific event date(s) a buyer selects. Scroll down to learn how to set up this action.
On the left-hand side, select Ticket Date Selection from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects any date
The Is Not Completed option will trigger your action when an attendee doesn't select a date
The Date is Before option will trigger your action when an attendee chooses to attend your event before the specific date you set
The Date is After option will trigger your action when an attendee chooses to attend your event after the specific date you set
The Date Is option will trigger your action when an attendee chooses to attend your event on the specific date you set
The Day of the Week option will trigger your action when an attendee chooses to attend your event on a day of the week you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
Create Actions Triggered by the Time Slot a Ticket Buyer Selects (date-based events only)
In TicketSpice, you can create actions that trigger based on the time slot an attendee selects. For example, you can decrease your capacity when attendees select the 4PM or 5PM time slots.
On the left-hand side, select Ticket Time Slot from the dropdown
Select your desired option, and add a value/quantity to the field below if needed
The Is Completed option will trigger your action when an attendee selects a time slot
The Is Not Completed option will trigger your action when an attendee doesn't select a time slot
The Value Contains option will trigger your action when an attendee selects a time slot containing the value you specify
The Value Ends With option will trigger your action when an attendee selects a time slot ending with a value you enter
The Selection Is option will trigger your action when specific time slot(s) are selected
The Selection Is Not option will trigger your action when specific time slot(s) are not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
Create Actions Triggered by the Tracking Link a Ticket Buyer Uses
If using our Tracking Link feature, you can create actions that trigger when someone uses a specific tracking link. For example, you can decrease your capacity if an attendee uses your tracking link.
On the left-hand side, select Tracking Link from the dropdown
Select your desired option, and select the tracking link(s) you want to target
The Is option will trigger your action if an attendee uses the tracking link(s) you select
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
Create Actions Triggered by an Attendee's Custom Selections on the Event Page
In TicketSpice, you can create actions that trigger based on an attendee's selections. For example, you can decrease your capacity if an attendee chooses the "Family or Friend" option on your multiple choice field.
On the left-hand side, select the custom field option you want to target
Select your desired option, and add a value to the field below if needed
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by an Attendee's Email or Other Text Inputs
Create Actions Triggered by an Attendee's Email or Other Text Inputs
In TicketSpice, you can create actions that trigger based on an attendee's email or other text they enter on the event page. For example, you can decrease your capacity if an attendee's email contains ticketspice.com.
On the left-hand side, select Email or your text field from the dropdown
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your action when an attendee enters text on the field
The Is Not Completed option will trigger your action when an attendee doesn't enter text on the field
The Value Is Exactly option will trigger your action when an attendee enters the exact text you specify
The Value Is Not Exactly option will trigger your action when an attendee doesn't enter the exact text you specify
The Value Contains option will trigger your action when an attendee enters text containing the value you specify
The Value Ends With option will trigger your action when an attendee enters text ending with the value you specify
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by a Coupon Code
Create Actions Triggered by a Coupon Code
In TicketSpice, you can create actions that trigger based on a coupon code that an attendee uses. For example, you can decrease your capacity if an attendee enters the coupon code TICKETING.
On the left-hand side, select Coupon Code from the dropdown
Select your desired option, and add a value to the field below if needed
The Is Completed option will trigger your action when an attendee enters a coupon
The Is Not Completed option will trigger your action when an attendee doesn't enter a coupon
The Value Is Exactly option will trigger your action when an attendee enters the exact coupon code you specify
The Value Is Not Exactly option will trigger your action when an attendee doesn't enter the exact coupon code you specify
The Value Contains option will trigger your action when an attendee selects a coupon code containing the value you specify
The Value Ends With option will trigger your action when an attendee selects a coupon code ending with the value you specify
The Is Valid option will trigger your action when an attendee enters a valid coupon code
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
Create Actions Triggered by the Payment Method a Ticket Buyer Selects
In TicketSpice, you can create actions that trigger based on the payment method someone selects. For example, you can decrease your capacity if an attendee selects your cash/check payment method.
On the left-hand side, select the payment method you want to target
Select your desired option
The Is Selected option will trigger your action when a specific payment method is selected
The Is Not Selected option will trigger your action when a specific payment method is not selected
Click the + button if you would like to add multiple triggers
If you click this button, click the All of these must be true checkbox if you would like all of the conditions to be met to trigger your action
If this checkbox is not selected, the action will occur if any one of the conditions is met
Add Your Capacity Limit Action
Pro Tip: You can only use actions to lower the capacity below the default set in the page builder. If you need the capacity to be higher in certain situations, we recommend increasing the overall default capacity and then using actions to reduce the limit in all other cases.
Note: For Reserved Seating pages, actions cannot be used to target the venue itself. This means you currently cannot use actions to dynamically adjust your event's capacity.
On the right-hand side, find and select Set Capacity Limit from the dropdown
Enter the new capacity limit for your event in the text field on the right
Select the Tickets option from the dropdown
Click the + button if you would like to add another action that occurs when the condition is met
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Pro Tip: It is important to know that actions run from top to bottom. So if you have multiple actions in your TicketSpice page, actions towards the bottom can override actions above them. You have full control over the order of your actions and can reorder as needed. Because the order of actions can impact how your page behaves, we highly recommend previewing and testing your page before publishing it live. This helps ensure that all your actions work together the way you intend.
Manage Your Actions
Find the Action you would like to manage, and click any of the following icons:
The pencil icon allows you to edit the action
The pages icon allows you to copy the action
The + icon allows you to create a new action
The trash can icon allows you to delete the action
FAQs
What's the best way to test my actions?
What's the best way to test my actions?
We recommend using Preview mode to test your actions. Preview Mode allows you to review the visual and communication experience of your event page without processing real payments or saving data. Since Preview Mode respects actions and date-based conditions, you can test your page in real time to ensure everything functions as expected.
To use Preview mode, go to your TicketSpice edit page
Save any changes on your page by clicking Save in the top-right corner
Select the Preview button in the top right corner
Warning: Because the Preview mode is only used for testing, do not share this URL with attendees. This link will not accept real orders or payments.
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
Why is my live page still showing pre-registration, offline payments, or credit card payment options when I've disabled these payment methods on my TicketSpice page?
A common reason a disabled payment method still appears on the live page is that there is an action on the page that references that payment method. Actions override the payment settings in the page builder. So, if an actions includes a reference to a payment method, it will appear on the live page — even if that method is turned off in your settings.
To fix this, review your actions and remove any references to the payment method you no longer want to offer.