Vouchers allow attendees to purchase credit that another attendee can apply toward an order for tickets or other items on your event page. Each voucher can be redeemed only once.

This article explains how to add a voucher field, allow attendees to purchase a voucher without buying another ticket, and find and view vouchers.

Jump To...

Create a Voucher
Allow Attendees to Only Purchase a Voucher
Find and View a Voucher
Attendee Experience
FAQs

Create a Voucher

From the Pages screen, click the pencil icon on the page you want to edit
Hover over your page, and click the green + icon where you want to add the field
Add the Voucher field

Customize the Label if desired
Toggle the Required field to Yes or No
Add a Description. This will appear above the voucher field

Add Instructions that will be given to the person receiving the voucher
Add an Expiration for the voucher
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Allow Attendees to Only Purchase a Voucher

From the Pages screen, click the pencil icon next to the page you want to edit
On your ticketing page, scroll to the ticket block
Click Edit Ticket Information
Scroll to the ticket levels section

Click Add Ticket Level
Name your ticket level Purchase a Voucher (or another name you prefer)
Select the Standard ticket type

Open your ticket level
Add a Description, if desired
In the Online Price field, set the price to $0
Set the Selection field to 1
Click Done

Pro Tip: Setting the selection limit to 1 does not prevent attendees from purchasing multiple vouchers. It ensures that TicketSpice fees apply to only one ticket rather than multiple tickets.

Go to the Actions tab
Click Create Your First Action, or click the + icon on your action if you already have actions on your page
On the left-hand side, select the voucher ticket level
Select Is Completed from the dropdown

On the right-hand side, find and select Hide
Choose the Field(s) or Function(s) that you want to hide when someone purchases a voucher

Click the + button to add another action
Find and select Require Field
Choose the Voucher field from the dropdown
Click Save Action
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page

Find and View a Voucher

From the Pages screen, click the pencil icon next to the page where the voucher was purchased
Select Coupons from the top menu
Search for the voucher using the voucher code or the purchaser’s email address

Attendee Experience

Buyers can purchase one or more vouchers. For each voucher, they’ll enter the desired amount and the recipient’s email address
The total value of the voucher(s) will be added to the order total

Note: By default, a voucher purchased on a ticketing page can only be redeemed on that same page. To make it valid across all pages, you must manually convert it to a global voucher.

After submitting the order, the buyer will receive a confirmation email showing their voucher code and the email used to purchase the voucher

The voucher recipient will receive an email containing their voucher code and a link to register for the event
During registration, the recipient can enter the voucher code in the Coupon Code field to apply it to their order

FAQs

Can a voucher be applied to any ticket level?

Yes. By default, a voucher can be applied toward any ticket level.

Note: By default, a voucher can only be applied to one order. Any unused balance cannot be automatically carried over to another order, so we recommend redeeming the full voucher amount at once.

Are vouchers the same as gift cards?

No. A voucher can only be applied to a single ticket order. Any remaining balance after the order is completed will not carry over and cannot be used on a future order.

What happens if I refund a purchase made with a voucher?

You can issue a full or partial refund to the person who purchased the voucher. This does not automatically affect the order of the attendee who redeemed it. If you want to cancel both orders, cancel them separately.

Can a voucher be used on any page?

By default, a voucher can only be redeemed on the page where it was originally purchased. However, you can manually edit a voucher to make it global if needed.

What if the voucher recipient doesn't receive the email (or accidentally deletes it)?

The voucher is still valid even if the email wasn't received. You can look up the voucher code from the original order, or find a record of all vouchers sold in your Coupons section.

What happens if the recipient doesn’t use the voucher’s full value?

Vouchers are single-use codes and do not track remaining balances, so they work best when applied to an order that uses the full value.

To let a recipient use the remaining value on a second order, manually update the coupon’s value to the remaining balance and increase its usage limit to 2. For example, if the recipient uses $70 of a $100 voucher, change the coupon’s value to $30 before allowing a second use. Otherwise, the recipient could receive the full $100 discount again.

Can I resend a voucher email?

There's currently no way to resend the original voucher email. Instead, copy the voucher code and send it to the attendee directly.

Create and Sell Vouchers