Creating a Scheduled Reminder Email allows you send an email to all your attendees leading up to the event. This email can include a custom message with any additional information you may want to provide, their tickets and order details. Set the date and time you'd like for this email to be set. This allows tickets to be at the top of your attendees' inboxes for easy access to scan into your event.
Jump to...
Note: Scheduled Reminders are only able to be sent for Standard events. So if you are not seeing this option, it could be that you have setup a Updates are coming in 2024 that will allow Scheduled Reminders to be sent for multi-date and multi-event.
Getting Started
From the Pages screen, click the pencil icon on the page you'd like to add a Scheduled Reminder email to
Hover over Emails at the top of your screen
Select Scheduled Reminders from the dropdown
Click the Create Reminder Email button
Setting the Send Date and Time
You can schedule for your Reminder Email to send 24, 48 or 72 hours prior to the start of your event. Or, you can set a custom date and time you'd like for the Reminder Email to send. For example, maybe 4 hours prior to your event start time.
NOTE: The 24, 48 and 72 hour send times are based on the date and time you have set under Settings -> Dates -> Event Start Date.
To edit your page's Event Start Date...
Close out of the Scheduled Reminder screen
Hover your mouse over Settings at the top of your screen
Select Dates
Edit the Event Start Date and/or time.
Note: Schedule Reminders can only be scheduled to sent before the Event Start Date and time. They are unable to be scheduled for after the Event Start Date and Time.
Summary Email
Enter an email address you would like a receipt to be sent to once the Reminder Email is sent.
This email will include the date and time of the event along with the date and time the Reminder Email was sent and how many recipients were sent the Reminder Email.
Setup
Sample Summary Email
Set the Email Subject, From Name, Reply to Email
Enter what you would like the subject line of the Reminder Email to be
Enter the Name you'd like the email to be coming from
Enter the Reply to Email address in case your attendees have any questions
Enter the Message Body
A custom message can be included above the original order details in the Reminder Email
Use any of the available formatting options to customize your message
Click the Save button and it will schedule your message
Sample Reminder Email
View + Edit Scheduled Reminders
Scheduled Reminders are able to be viewed and edited up until they send but cannot be edited once sent
Click the pencil icon next to the Scheduled Reminder you'd like to view or edit
Completed Scheduled Reminders
Sent Scheduled reminders are able to be viewed by click on Completed Reminders
Sent Scheduled reminders are no longer able to be edited, but they can be viewed
FAQ
Q: Can I test out scheduled reminders?
A: Currently scheduled reminders can't be tested
Q: Is there a size limit to Scheduled Reminder Email?s
A: There's a 64KB size limit for all confirmation emails which includes the scheduled reminder and other confirmation emails all in one.
Q: Can I send an email to my attendees once my event is over?
A: You bet! Emails can be sent to attendees after your event by using our communication center
Q: Can I copy a Scheduled Reminder Email?
A: You currently are not able to copy a Scheduled Reminder Email. You'd simply want to create a new one from scratch. You could always copy and paste the previous email's content into a new reminder.
Q: When writing my custom message for my Scheduled Reminder Email, do I need to include the ##registrants and ##billing?
A: No, you will not need to add ##registrants or ##billing into the Scheduled Reminder Email as our system automatically includes the associated order and billing details into the email.
Q: Can I schedule multiple Scheduled Reminder Emails?
A: You bet! You can schedule multiple Scheduled Reminder Emails by clicking the +Add Reminder button and as long as you are scheduling them to send prior to your event start date.