By default, Webconnex Payments shows the first 22 characters of your event page name on an attendee's bank statement. In some cases, though, you may prefer to display consistent text on all bank statements, no matter which event page the attendee used to purchase tickets.
Note: You can customize what typically appears on an attendee's bank statement, but the attendee's bank has the final say in what is displayed on the bank statement. In some cases, the bank may show information that differs from your settings.
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Add Static Text to Display on Attendees' Bank Statements
Pro Tip: By default, attendees will see the first 22 characters of your page name on their bank statements. No action is required if you want to display the page name on attendees' bank statements.
If you’d like to update the page name for a specific event page, click here to learn how.
Note: The option to add static text to your payment processor only becomes available when your payment processor is fully active. While your account is being verified, the option to use a custom descriptor will not appear.
From the Pages screen, hover your mouse over the Gear icon on the top right-hand corner
Select Payment Processors from the dropdown
Click the pencil icon under the payment processor you want to edit
In the Statement Descriptor section, select Custom Descriptor
Add the static text you would like to display on attendees' bank statements
Click Save
Note: When adding a custom descriptor, you can add a maximum of 22 characters. If your desired text is longer than 22 characters, we recommend condensing your text so it is under the character limit.
FAQs
Why do my attendees see "Webconnex" on their bank statements?
Why do my attendees see "Webconnex" on their bank statements?
A common reason attendees may see “Webconnex” on their bank statements is that your payment processor has not yet completed verification.
During the verification process, any payments processed will display “Webconnex” on attendees’ statements. Once your payment processor is fully active, attendees should see the expected text on their bank statements.
What characters can I use in my custom descriptor?
What characters can I use in my custom descriptor?
You can use the following characters when adding static text to appear on attendees’ bank statements:
Lowercase and Uppercase Characters: [a-z] and [A-Z]
Numbers: [0-9]
Spaces
The following special characters
. (period)
, (comma)
' (apostrophe)
_ (underscore)
- (dash)
? (question mark)
+ (plus)
* (asterisk)