This introduction to page creation will help you get the ball rolling on your event page setup. Eric, our Co-Founder and Head of Product will walk you through the need-to-knows of page creation.
In TicketSpice, there are multiple sections of your page where fields can be added, edited, moved and deleted. The available fields and what options are available varies by section. Below we'll explain the options available in each section of your page builder.
Pro Tip: As you create your first page, we recommend choosing the correct page type. Click here to learn how to choose your page type.
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Header Section
The header is the top area of your page. It is defined as anything above the ticket block. You can find the end of the header area by finding the dotted line right above the ticket block.
The header area displays elements like links, graphics, videos, and text fields. There are no input fields available in the header area.
Add a field to the header
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to find the faintly dotted line, just above the ticket block
Hover your mouse over that line and click the green + icon
Select the field you want to add to the header
Edit, Move, or Delete a Field in the Header
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the Header
Edit a Field: Hover over the field you want to edit, and click the pencil icon
Move a Field: Hover your mouse over the field you want to move. Click the field, and then drag and drop the field to the new desired location
Delete a Field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Pro Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the header to the body of your page. You'll notice sections are separated by a faint dotted line.
If you want to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
Ticket Block Section
The ticket block is where you customize your ticket block settings, your ticket levels, pricing, fees, and additional questions.
Pro Tip: Any field added to the ticket block is collected per attendee, not per order. If a buyer purchases multiple tickets, TicketSpice will prompt them to answer that question separately for each ticket.
Add a Question to a Ticket Level
On your event page, scroll to the ticket block
Find the ticket level where you want to request information
Click Add a Question if you haven’t added a question yet. If there's already a field on the ticket level, hover over this field and click the green + icon to add a new question
Select the field you want to add
Customize the field
Copy, Edit, Move, and Delete a Field within a Ticket Level
From the Pages screen, click the pencil icon on the page you want to edit
On your event page, scroll to the ticket block
Scroll to the correct ticket level
Edit a Field: Hover over the field you want to edit, and click the pencil icon
Copy a Field: Hover over the field you want to copy, and click the copy icon
Delete a field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Move a Field: Hover your mouse over the field you want to move. Click the field, and then drag and drop the field to the new desired location
Pro Tip: You can only move fields within one ticket level. You cannot move a ticket level from one ticket level to another. If you want to move a field to another ticket level, we recommend copying this field across ticket levels.
Hover your mouse over the field you want to copy
Hold down the Option key (Mac) or Alt key (Windows), and click the copy icon
Go to the ticket level where you'd like to copy the field
Click the paste button on the ticket level where you want to copy the field
Warning: If you have already captured information through a specific field, we strongly discourage users from deleting that field. Deleting a field with data will erase all data already captured through this field. Instead, we recommend hiding the field so your order data is retained. Click here if you want to learn how to hide a field in TicketSpice.
Deleting fields, such as merchandise or session selection fields, after payments have been processed does not refund those payments. However, all associated data linked to the deleted field will be removed. To avoid unintended consequences, review the impact on data and payments before deleting any fields.
Order Section
The order area is located below the ticket block and above the billing information section. This section lets you gather extra information from the ticket buyer. Fields in the order area are shown once per order, so they’ll only appear once even if the buyer selects multiple tickets.
Add, Copy, Edit, Move, and Delete a Field to the Order Area
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the section under the header and the ticket block
Add a Field: Hover over a field, and click the green + icon. Select the field you want to add to the page
Edit a Field: Hover over the field you want to edit, and click the pencil icon
Copy a Field: Hover over the field you want to copy, and click the copy icon
Delete a field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Move a Field: Hover your mouse over the field you want to move. Click the field, and then drag and drop the field to the new desired location
Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the header to the order section of your page. You'll notice sections are separated by a faint dotted line.
If you want to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
Warning: If you have already captured information through a specific field, we strongly discourage users from deleting that field. Deleting a field with data will erase all data already captured through this field. Instead, we recommend hiding the field so your order data is retained. Click here if you want to learn how to hide a field in TicketSpice.
Deleting fields, such as merchandise or session selection fields, after payments have been processed does not refund those payments. However, all associated data linked to the deleted field will be removed. To avoid unintended consequences, review the impact on data and payments before deleting any fields.
Billing Section
The billing section appears near the bottom of your page, below the order area. While fields in this section can’t be added or rearranged, some fields can be edited. Common updates include enabling or disabling international addresses or adjusting available payment methods or field labels.
Edit a Field from the Billing Section
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the billing section, and hover over the field you want to edit
Click the pencil icon
Click Done once you have made your edits
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
The Footer
At the very bottom of your page, below the Billing Information section, is the Footer. You can add display and html fields to this section.
Add a field to the Footer
Scroll to find the faintly dotted line at the bottom of the event page
Hover your mouse over that line and click the green + icon
Select the field you would like to add to the footer
Edit, Move, or Delete a Field in the Footer
From the Pages screen, click the pencil icon on the page you want to edit
Scroll to the Footer
Edit a Field: Hover over the field you would like to edit, and click the pencil icon
Move a Field: Hover your mouse over the field you would like to move. Click the field, and then drag and drop the field to the new desired location
Delete a Field: Hover your mouse over the field you'd like to delete. Click the trash can icon, and delete the field
Tip: You can only move fields within the same section of your page. It is not possible to move fields across different sections such as from the footer to the body of your page. You'll notice sections are separated by a faint dotted line.
If you would like to move a field to another section of the page, we recommend copying the information in the field, and adding this information as a new field in the correct section.
FAQs
What other steps do I need to complete before my page goes live?
What other steps do I need to complete before my page goes live?
Before publishing your page, we recommend customizing your ticket block.
Click here to learn how to customize the Standard Page Type
Click here to learn how to customize the Series of Events Page Type
Click here to learn how to customize the Date-Based and Time Entry Page Type
Click here to learn how to customize the Reserved Seating Page Type
Click here to learn how to customize the Virtual Event Page Type
Additionally, we recommend customizing other sections of your event page.
Click here to customize the tickets you send to your attendees
Click here to add coupons for your page, if desired
Click here to add conditional logic (Actions) to your page, if desired
Click here to learn how to customize your confirmation page
Click here to learn how to customize your confirmation email
Click here to learn how to customize your social media, SEO, and other promotion settings
Click here to learn how to customize your Onsite settings
Click here to learn how to customize the Dates for your event
Can I edit a field after my page has been published?
Can I edit a field after my page has been published?
Yes, fields can be edited after your page has been published. However, use caution when modifying fields that have already collected data. If you need to change a price, remove a field, or make a similar update, we recommend using an action to adjust the price, update a date, or hide the field instead.
Do I have to add fields one at a time or can I add multiple fields at once?
Do I have to add fields one at a time or can I add multiple fields at once?
Yes, you can add multiple fields to your page at once when adding fields in the ticket level or in the order section of your page.
After clicking the + icon to add a field, click Select Multiple Elements
Select the fields you want to add
Click Add Elements
Can I add a field to the billing section of my page?
Can I add a field to the billing section of my page?
Right now, you cannot add fields to the billing section. We recommend adding fields to the header, ticket block, order section, or footer instead.
Is there a size limit for publishing a page?
Is there a size limit for publishing a page?
Yes. Pages are limited to 200,000 characters (approximately 60,000 words), which includes any actions on the page. If you exceed this limit, you’ll see a publishing error. To resolve it, reduce the amount of text or the number of actions or fields on the page.