Standard Fees
Our pricing is simply $0.99 per ticket which is the cost of using TicketSpice and if you decide to use our In-House Payment Processor WePay the credit card processing fee is 2.99% per transaction.
Custom Payment Processors
If you don't use our In-House Payment Processor, we also have Custom Processors you can use listed here. There is an additional 1% Custom Processor fee to use any of these plus your negotiated rate with the Processor you choose to use.
Please note: Cornerstone is our processing partner. Get approved in 2-3 business days with no custom processor fee if you sign up with NMI and Authorize.Net via Cornerstone.
Tickets Under $5
If any ticket price amount (excluding the fee) is $5 or less and you use our In-House Payment Processor the fee is $0.49 per ticket.
If ticket price amount (excluding the fee) is $5 or less and you use a Custom Processor the fee is $0.99 +1% per ticket.
Note: if you are using our feature that passes fees on to your customer that price is constant regardless of your ticket pricing. Check out our help article on that if you are interested!
Here's some examples of what that can look like:
Ticket $4.50 + ticket level fee of $1 - $0.49
Ticket $5.50 + ticket level fee of $1 - $0.99
Ticket $4.50 + convenience/line item fee of $1 - $0.49
Ticket $5.50 + convenience/line item fee of $1 - $0.99
When using passing along fees feature:
Ticket $4.50 + ticket level fee of $1 - $0.99 +3.5% - remains constant
Ticket $5.50 + ticket level fee of $1 - $0.99 +3.5% - remains constant
Refunds vs Partial Refunds
If you issue a Full Refund on an order, then the fees are refunded as well.
If you issue a Partial Refund for an order, then the fees remain.
How To Calculate Our Fees
Using our In-House Payment Processor, WePay: With a sample $10 ticket this is how to calculate our fees:
Add the 0.99 fee to the ticket: $10.99.
Then multiply that total by 2.99% to get: $0.328 or $0.33.
Making your Gross Revenue $10 Net Revenue $9.67 Fees $0.33.
What Are Fees On A Free Event?
When you are running paid events, the billing system will waive the ticket fees for your free events.
For example, if you are running your paid event and wish to do a free volunteer sign up form, those volunteer sign ups will be free once you start selling tickets for your paid event. If you are only hosting free events, a 99 cent per ticket fee applies and the billing system will collect a card on file and charge you every 30 days for tickets sold.
Where Can I See Fees In Reports?
If you use our In-House Payment Processor WePay, you can see your Fees in the following places:
If you use other Compatible Processors, you will want to login into that platform to see their Reports: