Standard Fees

Our pricing is simply $0.99 per ticket which is the cost of using TicketSpice and if you decide to use our In-House Payment Gateway WePay the credit card processing fee is 2.99% per transaction.

Custom Gateways

If you don't use our In-House Payment Gateway, we also have Custom Gateways you can use listed here. There is an additional 1% Custom Gateway fee to use any of these plus your negotiated rate with the Gateway you choose to use.

Please note: Cornerstone is our processing partner. Get approved in 2-3 business days with no custom gateway fee if you sign up with NMI and Authorize.Net via Cornerstone.

Tickets Under $5

If any ticket price amount (excluding the fee) is $5 or less and you use our In-House Payment Gateway the fee is $0.49 per ticket.

If ticket price amount (excluding the fee) is $5 or less and you use a Custom Gateway the fee is $0.99 +1% per ticket.

Refunds vs Partial Refunds

If you issue a Full Refund on an order, then the fees are refunded as well.

If you issue a Partial Refund for an order, then the fees remain.

How To Calculate Our Fees

Using our In-House Payment Gateway, WePay: With a sample $10 ticket this is how to calculate our fees:

  • Add the 0.99 fee to the ticket: $10.99.

  • Then multiply that total by 2.99% to get: $0.328 or $0.33.

  • Making your Gross Revenue $10 Net Revenue $9.67 Fees $0.33.

What Are The Fees On A Free Order?

If you've taken a single paid transaction in your account, then free tickets are free. If you haven't taken a paid transaction yet, then our 0.99 per ticket fee remains and is invoiced monthly on your Credit Card on file.

Where Can I See Fees In Reports?

If you use our In-House Payment Gateway WePay, you can see your Fees the following places:

If you use other Compatible Gateways, you will want to login into that platform to see their Reports:

Authorize.net

NMI

Stripe
Secure Net (Worldpay)
Payflow Pro
CyberSource

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