Standard Fees

Our pricing is simply $0.99 per ticket which is the cost of using TicketSpice and if you decide to use our In-House Payment Gateway WePay the credit card processing fee is 2.99% per transaction.

Custom Gateways

If you don't use our In-House Payment Gateway, we also have Custom Gateways you can use listed here. There is an additional 1% Custom Gateway fee to use any of these plus your negotiated rate with the Gateway you choose to use.

Please note: Cornerstone is our processing partner. Get approved in 2-3 business days with no custom gateway fee if you sign up with NMI and Authorize.Net via Cornerstone.

Tickets Under $5

If any ticket price amount (excluding the fee) is $5 or less and you use our In-House Payment Gateway the fee is $0.49 per ticket.

If ticket price amount (excluding the fee) is $5 or less and you use a Custom Gateway the fee is $0.99 +1% per ticket.

Note: if you are using our feature that passes fees on to your customer that price is constant regardless of your ticket pricing. Check out our help article on that if you are interested!

Here's some examples of what that can look like:

Ticket $4.50 + ticket level fee of $1 - $0.49
Ticket $5.50 + ticket level fee of $1 - $0.99
Ticket $4.50 + convenience/line item fee of $1 - $0.49
Ticket $5.50 + convenience/line item fee of $1 - $0.99


When using passing along fees feature:
Ticket $4.50 + ticket level fee of $1 - $0.99 +3.5% - remains constant
Ticket $5.50 + ticket level fee of $1 - $0.99 +3.5% - remains constant

Refunds vs Partial Refunds

If you issue a Full Refund on an order, then the fees are refunded as well.

If you issue a Partial Refund for an order, then the fees remain.

How To Calculate Our Fees

Using our In-House Payment Gateway, WePay: With a sample $10 ticket this is how to calculate our fees:

  • Add the 0.99 fee to the ticket: $10.99.

  • Then multiply that total by 2.99% to get: $0.328 or $0.33.

  • Making your Gross Revenue $10 Net Revenue $9.67 Fees $0.33.

What Are The Fees On A Free Order?

If you've taken a single paid transaction in your account, then free tickets are free. If you haven't taken a paid transaction yet, then our 0.99 per ticket fee remains and is invoiced monthly on your Credit Card on file.

Where Can I See Fees In Reports?

If you use our In-House Payment Gateway WePay, you can see your Fees the following places:

If you use other Compatible Gateways, you will want to login into that platform to see their Reports:

Authorize.net

NMI

Stripe
Secure Net (Worldpay)
Payflow Pro
CyberSource

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