If you need attendees to review and acknowledge important information such as terms, policies, conditions, or a release of liability, you can use the Terms or Waiver fields. Adding either of these fields to your ticketing page is a simple but effective way to ensure participants are aware of your requirements before attending your event. This article will walk you through how each field works and how to add them to your page.
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Choosing Between the Terms and Waiver Fields
Our Terms and Waiver fields work slightly differently. Here is more information on both fields, and when you might want to use each fields.
Terms Field
The Terms field is used to add text or a PDF that displays your terms and conditions. This field then requires the ticket buyer to provide a checkbox acknowledgement or a digital signature to confirm they agree to the stated terms.
The Terms field works best for sharing your privacy policy, refund policy, terms of use, prohibited uses, and more.
Pro Tip: The Terms field captures acknowledgment of the terms from the ticket buyer. This acknowledgement is done before submitting the order. This field is not intended from capturing acknowledgement from each individual ticket holder. If you would like each ticket holder to accept your terms, we recommend using a Waiver field instead.
When using the Terms field and requiring ticket buyers to sign that they acknowledge the terms, users can download the finger signatures that were submitted on the page. However, this will only download the signature images themselves. The signatures will not appear alongside the terms that were agreed to on the page. If you would like to download copies of the signatures alongside the Terms, we recommend using our Waiver feature.
Waiver
The Waiver field is designed to collect a digital signature from each attendee before their ticket is issued on their confirmation email. Once a waiver is signed, that person's ticket will be generated and emailed to them.
The Waiver field works best for collecting parental agreement, liability waivers, and more.
Pro Tip: A waiver is signed after submitting the order. The attendee(s) can sign the waiver on the confirmation page or confirmation email after they complete their order.
If you want to require only the ticket buyer to acknowledge your terms or want the buyer to acknowledge terms before submitting the order, we recommend using our Terms feature.
Adding Your Terms or Waiver Field
Adding and customizing your Terms and Waiver fields is simple. Here’s how to set them up to fit your event’s needs.
Add a Terms Field
Add a Terms Field
From the Pages screen, click the pencil icon on the page you'd like to add the terms to
Scroll below the ticket block and hover your mouse over the place you'd like to add your Terms field
Click the green plus icon
Select the Terms option from the Data Collection column
NOTE: While you can add the Terms field to each ticket level to collect agreement per ticket, we don’t typically recommend this approach. Generally, only the ticket buyer is present during checkout and would be agreeing on behalf of all ticket holders. If you need each attendee to individually acknowledge your terms, we recommend using the Waiver field instead.
Customize the Label as desired
Select Text (to type out your terms) or PDF (to upload a PDF with your terms)
Type or upload your terms
Toggle the Collect a Finger Signature option to Yes or No. If this option is turned off, ticket buyers will select a checkbox to acknowledge the terms. If this option is turned on, ticket buyers will provide a digital signature to acknowledge the terms
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Add a Waivers Field
Add a Waivers Field
From the Pages screen, click the pencil icon on the page you'd like to add the waiver to
Scroll to the ticket block
Click + Add a Question on the ticket level where you want to require a waiver
Select the Waiver option from the Data Collection column
Note: If you need a waiver for multiple ticket levels, repeat the steps above for each ticket level where you want attendees to sign the waiver.
Customize the Label as desired
Type the Waiver Instructions ticket buyers will see when signing up for your event
Enter the Waiver Text attendees will read and sign after completing their order
If you would like to collect the attendee's date of birth, phone number, selfie, or photo ID, toggle the correct option to Yes
Click Collect Additional Documentation to collect additional information with the waiver. If Yes is selected, enter the label for the document you'd like to collect
Click Add Question to require attendees to acknowledge an additional statement on the waiver. If Yes is selected, enter the question you want attendees to confirm when signing the waiver
Click Done
Click Save Now in the upper-right corner of your page to save your changes. Click Publish to publish these changes to your live page
Attendee Experience for Terms and Waiver Fields
The attendee experience differs slightly when using the Terms and Waiver fields. Here's a quick overview of what to expect with each.
Attendee Experience for a Terms Field
Attendee Experience for a Terms Field
When a Terms field is used, ticket buyers are required to acknowledge your terms as they fill out their order.
If your terms field does not require a finger signature, ticket buyers will be required to select a checkbox saying "I have read and agree to the terms above"
If your terms field requires a finger signature, ticket buyers will be required to sign that they agree to the terms you specified.
If someone tries to submit their order without agreeing to the terms, the field will turn red and not allow them to submit until acknowledged with a checked box or signature.
Attendee Experience for a Waivers Field
Attendee Experience for a Waivers Field
Pro Tip: When using the Waiver field, attendees sign the waiver after submitting their order. After completing the order, the ticket buyer will receive an email with their order details, but this email will not contain their tickets.
Once the attendee signs the waiver(s), they will receive a follow-up email with their ticket(s).
When a Waiver field is used, ticket buyers will see a warning on the ticketing page with the waiver instructions you provided. These instructions should let the ticket buyer know that they will be required to submit a waiver after completing their order, and should inform the attendees where to find and sign these waivers.
Once an order is completed, the ticket buyer will see the notification to sign the waiver(s) on the confirmation page and confirmation email. On the confirmation page, the ticket buyer can choose to copy a link to the digital waiver (to send to the attendee(s) to complete), text the digital waiver, or sign the waiver directly on the confirmation page.
Note: Attendees can also sign their waivers in the confirmation email. If you collect an email for each attendee, each attendee will receive a confirmation email with their own ticket details and a prompt to sign their waiver.
The billing email on the order will also receive a confirmation containing the ticket details and waiver prompts for all attendees on the order.
When signing waivers on the confirmation page, the ticket buyer can quickly sign multiple waivers. The ticket buyer can also skip specific waivers if needed.
Pro Tip: Once one waiver has been completed and signed, ticket buyers can download their digital waiver, sign additional waivers (if needed), or go back to the confirmation page.
Signing Waivers on the Box Office App
When you have waivers enabled on your page and make a sale through the Box Office app, you can invite the attendee to sign the waiver right there through the Box Office app, or send them a link to sign the waiver from their phone. Or, you can even bypass the requirement of the waiver if you are using paper waivers on-site and just check them in.
Here is how it works:
When an order is completed on Box Office that is requiring a waiver to be signed, you will see the "Complete Waivers on This Device" and "Complete Waivers on My Phone" buttons
Complete Waivers on This Device
If you tap "Complete Waivers on This Device" and then tap "Sign Waiver" the attendee(s) can fill out and sign their waivers right there through the Box Office app
Once the waivers are signed the tickets can then be checked in and/or text to the attendee
Complete Waivers From My Phone
If you tap "Complete Waivers From My Phone" a QR code will appear that the attendee can scan with their Phone which will take them to the receipt to sign their waiver
Once the waiver has been signed by the attendee, you can then check them in. They also will be able to access their tickets from their phone
FAQs
Do waivers accept PDF file uploads?
Do waivers accept PDF file uploads?
Waivers do not accept PDF images. Waivers only accept JPG and PNG images.
Why can't I do group check-in?
Why can't I do group check-in?
When you have waivers enabled on your page, group check-in is disabled in the TicketSpice scanning for your orders. This feature is disabled to ensure that our system can validate that each of the attendees have signed their waiver.
Can I export signatures for the Terms field?
Can I export signatures for the Terms field?
Yes, you can export the finger (digital) signatures as png images.
Note: The Signatures report only includes the signatures and will not display these images next to the terms they accepted.
If you need to download the signatures next to the terms, we recommend using the Waiver feature instead of the Terms feature.
To pull a Signatures report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Signatures report
Search for your page name and select the page, or select the page from the Pages dropdown
Select the Terms field you would like to include
Select the Statuses you want to include. By default, the Signatures Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all signatures collected from the moment your page went live
Customize the File Name and enter you email
Click Generate my ZIP File, and click OK to confirm that you want to generate a zip file of signatures
Can I export the signed waivers?
Can I export the signed waivers?
Yes, when using the Waivers feature, you can use the Waivers report to download all PDF waivers that were submitted in a zip file. The waiver files will include the information you collected in the waiver, their selfie and driver's license if captured, and other details.
To pull a Waivers report, hover your mouse over the Reports tab in the top menu bar
Select Exporter from the dropdown
Select the Waivers report
Search for your page name and select the page, or select the page from the Pages dropdown
Select the Waiver field you would like to include
Select the Statuses you want to include. By default, the Waivers Report includes the Completed, Pending Offline Payment, Pending Transfer, Pre-registered, and Canceled statuses
Select a date range if desired. If these fields are blank, the report will pull all waivers signed from the moment your page went live
Customize the File Name, and click Download
Can I make my Terms or Waiver fields optional?
Can I make my Terms or Waiver fields optional?
No. By default, the Terms and Waiver fields are required. All attendees must acknowledge the terms or complete the waiver to attend your event.
With a Terms field, the ticket buyer must acknowledge the terms to complete their order. With a Waivers field, the attendee(s) must sign the waiver to receive their active tickets.