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Switching Payment Processors
Switching Payment Processors
Hannah avatar
Written by Hannah
Updated over a week ago

Start by checking the labels on your processors. If you need to, re-label them for clarity. 

In this example, I re-labeled my payment processor to easily distinguish which one was new. 

Next, edit your existing page by selecting the pencil icon. 

Select Payment Methods under your Settings dropdown. 

You can see which processor is currently linked here. 

Change the Payment Processor by deleting the current on one the page and adding the one you want.

Save and publish your changes. 

You will then see the change listed under Basic Setup. 

Note: The page must be published to a processor before the payment processor can be switched. If no processor is selected, select Publish and select the desired processor.


What happens to the old processor? 

The payment processor will remain in your account unless it is deleted. Deleting a processor out of your account will not automatically delete its existence, it will simply remove it from your linked processor options. 

Will I still be able to issue refunds for past ticket orders? 

Yes. Our system will still issue refunds via the former payment processor. 

Will this disrupt my page at all? 

No. When you hit publish, it will seamlessly update the live page. You won't see any interruption in processing due to this change as long as your new payment processor is properly verified. 

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