Once you have added a new payment processor to your TicketSpice account, this article will walk through how to change your existing TicketSpice pages to the new payment processor.

Note: To switch your TicketSpice pages to a new payment processor, the payment processor must be added to your account. Click here to learn how to add a Webconnex Payments processor to your account. Click here to learn how to add a custom payment processor to your account.

Switch the Payment Processor

From the Pages screen, click the pencil icon under the page you want to edit
From the menu bar, hover over the Settings tab
Select Payment Methods

Click the trash can icon next to the payment processor you want to delete
Type delete to confirm that you would like to delete this payment processor from the page
Click Add Payment Method, and select the payment processor you would like to add
Click Save
Click Publish in the top right-hand corner to switch the payment processor

Warning: To start accepting payments through the new payment processor, you must click the Publish button in the top right-hand corner. This will set the page live and direct payments to the newly added payment processor..

FAQs

Can I switch the payment processor in the middle of my event? Will this disrupt my page?

You can switch your page's payment processor at any time without disrupting your event page or attendees' experience. Once you publish the change, the new processor immediately start accepting the new transactions, and there will be no interruption in payment processing as long as the new processor is properly set up.

Orders and payments submitted before switching will continue to be processed and refunded through the original payment processor. Any new orders and payments after the switch will be processed through the new payment processor.

Why am I receiving the error "Failed to add payment method?"

You are likely receiving this error because your page is already connected to a credit card processor. TicketSpice supports only one credit card processor per page. To add a new payment processor to your page, we recommend first deleting your current credit card processor, and then adding the new processor to the page.

If you've already deleted your current credit card processor from the page, we recommend performing a hard refresh on your page and then attempting to add the payment processor again. To do a hard refresh, you can use the following shortcuts

Windows: Ctrl+R
Mac: CMD+R

How Many Payment Processors Can be Attached to 1 TicketSpice Page?

A TicketSpice page can be connected to one credit card processor. If your organization would like to add more than one payment processor to a page, we recommend creating multiple TicketSpice pages, and adding a different payment processor to each of these pages.

Can I issue refunds for past payments if I remove a payment processor from my page in the middle of my event?

Yes, you can still issue refunds for past payments if a payment processor is removed from the page. Our system will issue these refunds through the former processor.

What happens when I switch the payment processor on a page?

When you switch the payment processor on a page, all new transactions are processed through the new payment processor. Previous transactions remain associated with the original payment processor that processed them.

After switching to a new processor, the original payment processor will remain connected to your TicketSpice account unless it is deleted by a user. This ensures you can continue to view past payment processor data and issue refunds.

How do I delete my payment processor from my TicketSpice account?

To delete a payment processor from your TicketSpice account:

Hover your mouse over the Gear icon in the upper-right-hand corner of your account
Select Payment Processors from the dropdown
Select the trash can icon under the payment processor you want to delete
Type delete to confirm you want to delete the processor
Click Delete Payment Processor

Note: You can only delete a payment processor if it isn't being used by any published pages, including archived pages. If the processor is connected to any page, switch those pages to a different payment processor before deleting it.

Warning: We recommend not deleting a payment processor after it has processed payments. Once a processor is deleted, you can no longer issue refunds for those transactions from within TicketSpice. Instead, you'll need to sign in to your payment processor's account to issue refunds.

Why can't I delete my payment processor?

You can only delete a payment processor if no published pages are using it. If one or more published pages are connected to the processor, you'll need to switch those pages to a different payment processor before you can delete it.

Note: Archived pages still count. If an archived page is using the payment processor, you'll need to update this page to use a different processor before you can delete the processor.

Warning: We recommend not deleting a payment processor after you've processed payments through it. Once a payment processor is deleted from TicketSpice, you can no longer issue refunds for orders processed through that processor from within TicketSpice.

Although the payment processor itself is not deleted, you'll need to sign in directly to your payment processor's account to issue refunds. Deleted payment processors will also not appear in your reporting, so it may be more difficult to view certain payment processor data.

Stripe Payment Processor Setup

Add a Webconnex Payments Processor to Your Account

Log Into Your Webconnex Payments Account, Switch Accounts, and Update A Payment Processor's Name

How to Add a Custom Third-Party Payment Processor

Accept Google Pay and Apple Pay on Your Ticketing Pages

Switch Your Pages to a New Payment Processor