Switching Payment Processors

If you were previously processing through WePay or any other processor and would like to switch to Webconnex Payments, here is how.

Hannah avatar
Written by Hannah
Updated this week

Webconnex Payments is the in-house payment processor for TicketSpice.

Webconnex Payments pricing is 2.9% + $0.30 per transaction.

This article will guide you through how to add Webconnex Payments and update each of your pages to now process through the newly added payment processor.

Add Webconnex Payments

  • From the Pages screen, click the gear icon in the upper right corner of your account

  • Select Payment Processors from the dropdown

  • Click Add Payment Processor

  • Select Credit Card from the dropdown

  • Then select Webconnex Payments from the dropdown

  • Enter a Reference Name - This is the title of your payment processor that will appear in your account and in reports

  • Click Next

Enter Webconnex Payments Info

  • Enter your Legal Business Name - This should be what appears on tax returns

  • Enter Legal Entity Type - Organization is for any entities filed under an EIN such as a private company, public company, non-profit, etc. Sole Proprieter would be if you file your taxes through your own social security number and not a Tax ID number

  • Select your Industry Code - This is less about your organization setup and more about what type of event you put on. Don't get too hung up on this. It won't make or break your approval. Just select whatever is closest.

  • Enter your First and Last name

  • Enter your Business Address

  • Enter an Email Address - ideally with the domain of your business website if you are a business

  • Enter your Business Phone number

  • Enter your Website

  • Click the Save button
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NOTE: Once you click Save, it will take you into the Webconnex Payments portal. At this point you are ready to start accepting payments. Just know, you will not be able to receive a payout until all of your KYC and banking details are verified. This can be completed later.

Link Webconnex Payments to your Page(s)

  • Click Back to manage webconnex.com button

  • Click on Pages

  • Click the pencil on the page you'd like to add Webconnex Payments to

  • Hover your mouse over Settings from the top menu bar

  • Select Payment Methods from the dropdown

  • Click the trash can next to the existing payment processor

  • Type Delete and click Delete Payment Method button

  • Click the Add Payment Method button

  • Select Webconnex Payments from the dropdown

  • Click Save

  • Click the Publish button to set your changes live

You did it! Way to go! Your page is now ready to start processing through Webconnex Payments! πŸ‘ πŸŽ‰ Just remember, you'll want to go back to complete the verification process in order to accept a deposit into your bank account.

FAQs

If I delete a payment processor from a page, can I still issue refunds if need be?

Yes, you can still issue refunds that processed through the originally linked payment processor, even if you deleted it from the page and even if you delete it from your account entirely.

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