Webconnex Payments is the in-house payment processor for TicketSpice.
Webconnex Payments pricing is 2.9% + $0.30 per transaction.
This article will guide you through how to add Webconnex Payments and update each of your pages to now process through the newly added payment processor.
Add Webconnex Payments
From the Pages screen, click the gear icon in the upper right corner of your account
Select Payment Processors from the dropdown
Click Add Payment Processor
Select Credit Card from the dropdown
Then select Webconnex Payments from the dropdown
Enter a Reference Name - This is the title of your payment processor that will appear in your account and in reports
Click Next
Enter Webconnex Payments Info
Enter your Legal Business Name - This should be what appears on tax returns
Enter Legal Entity Type - Organization is for any entities filed under an EIN such as a private company, public company, non-profit, etc. Sole Proprieter would be if you file your taxes through your own social security number and not a Tax ID number
Select your Industry Code - This is less about your organization setup and more about what type of event you put on. Don't get too hung up on this. It won't make or break your approval. Just select whatever is closest.
Enter your First and Last name
Enter your Business Address
Enter an Email Address - ideally with the domain of your business website if you are a business
Enter your Business Phone number
Enter your Website
Click the Save button
NOTE: Once you click Save, it will take you into the Webconnex Payments portal. At this point you are ready to start accepting payments. Just know, you will not be able to receive a payout until all of your KYC and banking details are verified. This can be completed later.
Link Webconnex Payments to your Page(s)
Click Back to manage webconnex.com button
Click on Pages
Click the pencil on the page you'd like to add Webconnex Payments to
Hover your mouse over Settings from the top menu bar
Select Payment Methods from the dropdown
Click the trash can next to the existing payment processor
Type Delete and click Delete Payment Method button
Click the Add Payment Method button
Select Webconnex Payments from the dropdown
Click Save
Click the Publish button to set your changes live
You did it! Way to go! Your page is now ready to start processing through Webconnex Payments! 👏 🎉 Just remember, you'll want to go back to complete the verification process in order to accept a deposit into your bank account.
FAQs
If I delete a payment processor from a page, can I still issue refunds if need be?
Yes, you can still issue refunds that processed through the originally linked payment processor, even if you deleted it from the page and even if you delete it from your account entirely.