TicketSpice allows you to connect Stripe as a payment processor for your ticket sales. This article explains the fees associated with using Stripe and walks through how to connect and set up your Stripe account in TicketSpice.

Note: When using a custom payment processor such as Stripe, all transactions are subject to an additional 1% fee on top of your TicketSpice and payment processor fees. When using a custom payment processor, the TicketSpice and 1% custom payment processor fees are billed to the current card on file.

We recommend using Webconnex Payments. If you would like to add Webconnex Payments, click here.

Getting Started

The steps for setting up Stripe vary slightly depending on whether you’re adding your first payment processor or have already connected another processor. Follow the instructions below for your setup.

Add Your First Stripe Payment Processor

From the top menu bar, hover over the Gear icon in the right-hand corner
Select Payment Processors from the dropdown
Click Set up a Custom Payment Processor

In the Payment Processor field, select Credit Card
In the Provider field, select Stripe as your payment provider
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict attendees from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off

Select which currency(ies) you intend to accept
Click Get Started
Login to Stripe and complete setup

Set Up an Additional Custom Payment Processor

From the top menu bar, hover over the Gear icon in the right-hand corner
Select Payment Processors from the dropdown
Click Add Payment Processor

In the Payment Processor field, select Credit Card
In the Provider field, select Stripe as your payment provider
Add a Reference Name of your choice - this is the title of your payment processor that will appear in your accounts and in reports
Deselect a credit card option if you would like to restrict attendees from using certain types of cards. By default, all cards will remain selected unless you turn specific card options off

Select which currency(ies) you intend to accept
Click Get Started
Login to Stripe and complete setup

Connect Your Stripe Account

After selecting Stripe as your payment processor in TicketSpice, you’ll be redirected to Stripe to connect an existing account or create a new one.

Sign in to Stripe using your existing email address. If you don’t have a Stripe account, enter your email address to create one.
- Existing Stripe account: Choose whether to use your previously saved business information or create a new business
- New Stripe account: Enter the required business, personal, and payout information, then click Agree & Submit. Stripe will review your information to verify your identity and business. Once your account is approved and ready to process payments, the processor will appear as Active in TicketSpice

Note: When creating a new Stripe account, you may be asked to provide:

Your business type, such as an individual, business, or organization
Personal details, including your name, email address, date of birth, and address
The last four digits of your Social Security number to verify your identity. This does not involve a credit check
The personal or business bank account where you want to receive payouts

Warning: If you leave Stripe before completing all required fields and clicking Agree & Submit, you cannot process payments through Stripe on your TicketSpice pages.

To resume the setup process, find your Stripe processor in TicketSpice and click Finish Stripe Onboarding.

FAQs

What is 3DS and SCA authentication?

3DS (3D Secure) and SCA (Strong Customer Authentication) are banking regulations designed to process payments securely and keep fraud as low as possible.

Who controls the 3D Secure process?

3D Secure is presented directly by the customer's bank, not by Stripe or the merchant. Stripe triggers a 3D secure process if the customer's card supports the 3D secure authentication process or if their bank is mandated by the SCA regulation. For more detail, see Stripe's 3D Secure documentation.

What triggers a 3D Secure authentication request?

Stripe triggers 3DS if the customer's card supports the 3D Secure authentication process, or if the customer's bank is mandated by SCA regulation to require it. Stripe also triggers 3DS automatically whenever a regulatory mandate like SCA requires it. Radar rules can be used to further control when customers are prompted to complete 3DS authentication based on your own risk parameters.

Does every card require 3D Secure authentication?

No. If a card doesn't support 3DS, or if an error occurs during the authentication process, the payment proceeds normally without it.

My customer says they aren't receiving a notification from their bank to authenticate. What should they do?

First, have them check for a pop-up blocker on their device, since the 3DS authentication window is served by the bank, not by Stripe. If there's no pop-up blocker and they still aren't seeing the prompt, they'll need to follow up with their bank directly to check for a known issue on the bank's end.

What does a "Pending User Action" transaction status mean?

This means the customer needs to authenticate the transaction with their bank to complete it.

What does a "Declined, Gateway Message Requires Action" status mean?

This means the customer needed to authenticate the transaction with their bank but failed to do so in time, so the transaction was declined.

Stripe Payment Processor Setup