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Fixing how your event appears on social media

If your images or text aren't displaying on Facebook as you have them setup in TicketSpice, use this Facebook debugger

Ashley avatar
Written by Ashley
Updated this week

If Facebook isn’t displaying the most recent text or images you’ve added to the Social Media section of your TicketSpice page, it may be showing an outdated preview. This happens because Facebook caches (aka saves) the content from the first time your link is shared. To update what Facebook displays, you’ll need to refresh the link preview using the Facebook Debugger tool.

Before you get started, be sure to close any tabs in your browser that have Facebook open.

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Confirm Your Social Media Settings

Before using the Facebook refresher tool, we recommend confirming that your social media settings are set up correctly in TicketSpice.

  • From the Pages screen, click the pencil icon on the page where you want to refresh the content

  • Hover your mouse over the Promote tab in the top menu bar

  • Select Social and SEO from the dropdown

  • Scroll to the Social Media Post section

  • Assure the title, description and image are all updated and as you'd like them to display to social media

  • If you make any changes, click Save Changes

  • Click Publish to publish your changes to your live page

💡Tip: For the social image, we recommend uploading a 400 X 300 pixel or larger .png or .jpg


Refresh Your Facebook Page

  • Once you've published your changes, copy the URL of your published page

  • Click the button below to launch the Facebook debugger

  • Paste your published page's URL in the debugger and press the Debug button (Note: It might take pressing the debug button a few times for it to refresh to your latest content)

Now when you share to Facebook, your updated details will be shared.

Note: If the image isn't showing up at all, check to see if the file name has any spaces in it. That can sometimes result in a blank image. To remedy that, you can rename the file with no spaces - re-upload the image - and publish on the TicketSpice side. Then return to the Facebook debugger again.


FAQs

My Facebook link preview isn't showing correctly. How can I fix it?

If the Facebook debugger tool isn't working for you, click here for tips to help troubleshoot and fix the problem.

What tool can I use if my LinkedIn post is displaying the wrong content?

You can find a similar tool to refresh the social media content here.

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