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Update your subdomain

Update the subdomain portion of the URL across all of the ticketing pages in your account

Written by Ashley

A subdomain is the first portion of the URL that is present across all of the ticketing pages in your account. For example:

https://subdomain.ticketspice.com/yourpagename

WARNING: Changing a subdomain will break any existing URLs. So proceed with caution. After updating a subdomain, you'll need to go republish any previously published pages.

Note: Changing the subdomain will update the first part of the URL for all of your pages. If you need to update the link for a specific ticketing page by modifying the second part of your URL (https://subdomain.ticketspice.com/yourpagename), click here.

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Update Your Subdomain

  • Hover your mouse over the Gear icon in the upper-right-hand corner of your account

  • Select Organization Details from the dropdown menu

  • Click the Edit Settings button

  • Scroll down, and edit the subdomain in the Subdomain field

  • Click the Save button

FAQs

Can I use one subdomain for some of my pages on my account, and another subdomain for other pages?

At this time, each TicketSpice account has one subdomain that all the pages share. If you would like to use more than one subdomain, we recommend creating another TicketSpice account with a different subdomain.

Is my Subdomain the Same across TicketSpice, RegFox, RedPodium, and GivingFuel?

Yes, an organization's subdomain remains the same across all four products in your account. If you would like to create a different subdomain for TicketSpice, RegFox, RedPodium, or GivingFuel, we recommend creating another account for each of your products with a different subdomain.

What happens to my existing event page URLs if I update my subdomain?

Changing your subdomain will break any existing URLs associated with your published pages. After updating your subdomain, you’ll need to re-publish any currently published pages so they use the new subdomain.

Once you’ve re-published your pages, visitors who use an old event page URL with your previous subdomain will be automatically redirected to the same page on your new subdomain, as long as that page has at least one order.

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