How do I get help?

Learn the fastest ways to get in touch with our team including chat, email and telephone support

Ashley Mellott avatar
Written by Ashley Mellott
Updated over a week ago

Your event is important to us. We provide a number of ways to receive support. You've already discovered our first recommended resource, our help center! There are hundreds of articles in here detailing step-by-step instructions on many parts of our system.

If you are unable to find the answer to your question within our help center, we invite you to reach out to our team directly. Below are details on how to do so:

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Live support hours (PST)

Monday: 8:00 am - 5:00 pm

Tuesday: 8:00 am - 5:00 pm

Wednesday: 8:00 am - 5:00 pm

Thursday: 8:00 am - 5:00 pm

Friday: 8:00 am - 5:00 pm

Weekend support hours (PST)

Saturday: 8:00 am - 4:00 pm

Sunday: 8:00 am - 4:00 pm

Live chat with our team

When you are logged in to your TicketSpice account, you can click the green circle in the bottom right hand corder to message with our team. Send over any questions, screenshots, context, screen recordings, etc that might help our team support you and answer your question.

Once our team reviews your question and responds, you will receive a chat response within your account, as well as an email to your email address on file.

Shoot us an email

Not logged into your account? No problem! You can always reach us via email. Simply send it to

Schedule a phone call

We know some topics are just better discussed over the phone. Unlike many companies, we still offer phone support. We are happy to hop on a call with you. Simply click the button below to schedule a call with our team.

Your time is valuable and we know nobody likes waiting on hold or getting caught in a game of phone tag. So we've solved that problem by inviting you to schedule a dedicated 20 minute time slot with our team to talk through your question together. This gives opportunity for you and our team to come prepared to work together to tackle your question or to troubleshoot together.

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