Learn how to configure a custom email domain for your marketing emails so your recipients see your branded email address instead of the default Webconnex email domain. Using a branded email domain creates a more professional experience, helps build trust with recipients, and can improve brand recognition. This article covers how to add your custom email, verify your domain, and configure your DNS records.
Pro Tip: Right now, custom email domains is in beta and available to a limited group of customers. If you’re part of that group, contact our team to have it enabled in your account. If not, stay tuned, as this feature will be rolling out to the rest of our customers soon!
Note: After setting up this feature, your custom email domain will send on drip campaigns, email blasts, dynamic emails, and winback emails.
This custom email domain will not send on confirmation emails or reminder emails right now. These emails will still send from a Webconnex-managed email domain. We are looking to add the option to send these transactional emails from your custom email domain soon!
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Add a Custom Email Domain
Edit Your Custom Email Domain
DNS Provider Setup Guides
FAQs
Add a Custom Email Domain
In TicketSpice, you can easily set up a branded email address for your marketing emails directly from your account settings.
Pro Tip: To set up a custom email domain, you must first have a Custom Domain configured on your account. Click here to learn how to set up a Custom Domain.
Custom Domains cost $150 and include both a branded domain for your TicketSpice pages and a custom branded email domain for your marketing emails. Once your Custom Domain is set up, there is no additional cost to enable a custom email domain for your marketing emails.
Note: Once set up, the custom email address you set up will apply to all marketing emails you send out from the account across TicketSpice, RegFox, RedPodium, and GivingFuel.
We're looking to add the ability to customize the local part of the email address (the part before the @ symbol) for individual marketing emails soon.
Go to Extras
Select Custom Domains
Click Add Email
Type in the local part of the email address you want to use
Select the domain you want to connect
Click Save
Copy the DNS records provided by the system
Add the required CNAME, MX, and TXT records through your DNS provider
Once your domain is verified, you will receive an email sharing that your domain is active, and your status will be updated to Active
Note: Once your information is submitted, it takes 24-48 hours to verify your email domain.
Edit Your Custom Email Domain
In TicketSpice, you can edit the local part of your email address (the part before the @ symbol) at any time.
Warning: The domain portion of your email address cannot be changed after setup. If you need to edit the domain, you must delete and re-setup your email domain.
Go to Extras
Select Custom Domains
Select the pencil icon next to your email domain
Use the text field to edit the local part of your email address
Click Save
DNS Provider Setup Guides
If you need help adding DNS records, here are guides for several common DNS providers.
FAQs
Can I add different custom email addresses for TicketSpice, RegFox, RedPodium, and GivingFuel?
Can I add different custom email addresses for TicketSpice, RegFox, RedPodium, and GivingFuel?
No. Your custom email domains applies to your entire account, including your TicketSpice, RegFox, RedPodium, and GivingFuel pages. When you set up a custom email domain, this email will apply to all marketing emails sent from the account.
How long does verification take?
How long does verification take?
Most DNS verifications complete within 24 to 48 hours after the DNS records are added.
Will replies go to the custom email domain address I set up?
Will replies go to the custom email domain address I set up?
No. Replies will still go to the Reply-To email address added to each marketing email you send out. The custom email domain only changes the email address recipients see the message coming from. This does not change where replies are received.
Can I change my email domain after setup?
Can I change my email domain after setup?
No. Once your custom email domain has been set up, the domain portion of the email address cannot be changed. To use a different domain, you’ll need to delete the existing setup and complete the email domain setup process again.
Will I receive an email when my email domain is verified?
Will I receive an email when my email domain is verified?
Yes, TicketSpice will automatically send an email once your email domain is verified.
