As you filter through your orders, you will see the following status options. 

Note: No order, no matter the status, can be deleted out of the reporting center. However, you can filter them so they won't pull into your numbers / exports. 

Completed

The order was successful. All is good. Yay! 

Pending Offline Payment

The order was successful but cash or check payment is still owed. Once you've received payment, you can change this status to completed.

Pending Transfer

This means a customer has started the process to transfer their ticket to another customer. This is done through their customer portal when the transfer option is enabled. This status means it hasn't been completed yet. 

Transferred 

When the transfer option is completed, the original ticket will switch from a completed status to a transferred status. 

Pending

If an order is pending, it means the card failed to run. The order was submitted but not completed due to a transactional error. An order will stay pending for up to 72 hours. 

Note: To find the cause of the transactional error, check the transactional status.

Abandoned

This status will show if an order has been pending for more than 72 hours. This means the transaction failed to complete and it is now abandoned. An abandoned order will not pull into your reports. 

Note: This scenario is rare, but if you see this status, confirm the transaction has failed in your gateway account. If so, have the purchaser try again. 

Cancelled

This means you have cancelled the order. You can cancel and issue a refund or cancel without issuing a refund (depending on your event's policy). 

Waitlisted

The order was successful in taking attendee information for the waitlist. The purchaser has not been charged, their information is being held until they are accepted for the event.

Pre-Registered

Attendees that have submitted an order without paying at the time of purchase. The order will be put in a pending state. The attendee's card will be charged when you decide to complete the order on a date of your choosing.

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