Order Statuses Explained
Hannah avatar
Written by Hannah
Updated over a week ago

As you filter through your orders, you will see the following status options. 

Note: No order, no matter the status, can be deleted out of the reporting center. However, you can filter them so they won't pull into your numbers / exports. 


The order was successful. All is good. Yay! 

Pending Offline Payment

The order was successful but cash or check payment is still owed. Once you've received payment, you can change this status to completed.

Pending Transfer

This means a customer has started the process to transfer their ticket to another customer. This is done through their customer portal when the transfer option is enabled. This status means it hasn't been completed yet. 


When the transfer option is completed, the original ticket will switch from a completed status to a transferred status. 


If an order is pending, it means the card failed to run. The order was submitted but not completed due to a transactional error. An order will stay pending for up to 24 hours. 

Note: To find the cause of the transactional error, check the transactional status.


This status will show if an order has been pending for more than 24 hours. This means the transaction failed to complete and it is now abandoned.

Note: This scenario is rare, but if you see this status, confirm the transaction has failed in your payment processor account. If so, have the purchaser try again. 


This means you have canceled the order. You can cancel and issue a refund or cancel without issuing a refund (depending on your event's policy). 


The order was successful in taking attendee information for the waitlist. The purchaser has not been charged, their information is being held until they are accepted for the event.


Attendees that have submitted an order without paying at the time of purchase. The order will be put in a pending state. The attendee's card will be charged when you decide to complete the order on a date of your choosing.

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