Zapier is a powerful automation tool that allows you to seamlessly connect TicketSpice with other services your event may rely on, such as Google Sheets, QuickBooks, Salesforce, and more. With Zapier, you can automate workflows, sync data, and improve efficiency without any coding. This guide will walk you through the basics of setting up a Zapier integration to streamline your event management process.
Note: Zapier is a separate software with a separate cost. The TicketSpice team will be available to assist with details pertaining to the TicketSpice software. If you need assistance with your Zapier account, please contact their respective support teams.
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Sign Up for Zapier
Go to zapier.com, and click Sign Up in the upper-right corner
Enter your work email
Enter your first and last name
Click Get Started for Free
Enter your Password
Click Get Started for Free
Add your role in your organization
Add your company size
Add the apps you would like to use, or select Skip Question
Start Your Integration in TicketSpice
From the Pages screen, hover over the Extras tab in the top menu bar
Select Integrations
Click Add Integration
Select the Zapier option
Choose a workflow from the available options, or click Create from Scratch
If you click Create from Scratch, click Go to Zapier link
Log into your Zapier account
Create a Zap
Click + Create in the top left corner of your account
Select Zaps from the dropdown
Optional: Rename Zap
At the top of the page, select Untitled Zap
Add the name of your Zap
Click Return or Enter
Add your Trigger (TicketSpice Settings)
Click the Trigger box, and select TicketSpice (the Trigger is the event that starts your Zap)
Click the Trigger Event box, and select the event
New Order: this option triggers when a new order is processed through your TicketSpice page. This option includes the available financial information such as billing details, transaction reference, order number, and check-out total. This option will also list the ticket count in the order and any merchandise information
New Ticket: this option triggers when a new ticket is purchased through your published TicketSpice page. This option includes the questions you asked for each ticket, the billing information, the transaction information, and merchandise information
Under Account, connect your TicketSpice account if you haven't already done so
Click Sign In
If you are a user on multiple TicketSpice accounts, confirm that you are connecting the correct account.
To change the account, click Change Account, and select the correct account from the dropdown
Click Authorize
Once your account is connected, click Continue
In the Campaigns field, select the TicketSpice page(s) you want to be included in the Zap
Click Continue
Click Test Trigger
Click Continue with Selected Record
Add Your Event (Integration Settings)
Select the product to which you want to connect (in this example, we are connecting with Google Sheets)
In the Action Event, select the event you would like
In the Account field, connect your app account if you haven't already done so
Click Sign In
Log in to your account
Click Continue
Configure the account settings as needed. The fields that appear will vary depending on the integration you are creating
Customize the TicketSpice Data that you want to appear in your integration
In the integration fields that appear within Zapier, you can choose to add static text
You can also add TicketSpice data points by clicking the + icon, and selecting the appropriate TicketSpice field
Pro Tip: You can add multiple TicketSpice data points to a single field in your integration by clicking the + icon again. For example, you can add an attendee's entire address, including the address line, city, state, and zip code, into one integration field.
If you choose multiple TicketSpice data points, make sure to add a space. Otherwise, these data points will not have a space between them, making your data points more difficult to read.
Click Skip Test, or Test Step
Click Publish
Congrats! You have set up your Zap! This Zap can be found under the Zaps tab on the left-hand side.
FAQs
Why do I see Buster Bluth in my Zapier test information?
Why do I see Buster Bluth in my Zapier test information?
Buster Bluth is a standard test attendee that is used for testing your Zapier connection. If you see this information, continue the test as expected.
Will Zapier send over any previous orders or tickets when I set up my Zapier integration?
Will Zapier send over any previous orders or tickets when I set up my Zapier integration?
Currently, Zapier only sends over any new orders or tickets that occur after the Zapier integration is set live. Any orders that took place before the integration was set up will not be sent through Zapier.
Can I use Zapier to send over declined orders to another platform?
Can I use Zapier to send over declined orders to another platform?
At this time, Zapier will only fire when an order is Completed. There is no way to trigger a declined order into Zapier.
Can I use Zapier to send information from another platform into TicketSpice?
Can I use Zapier to send information from another platform into TicketSpice?
Zapier can only be used to pull information from TicketSpice into another platform. Zapier cannot be used to send information from another platform into TicketSpice.
If I edit my order after Zapier sends it to another platform, will Zapier update the order in the new platform with the updated information?
If I edit my order after Zapier sends it to another platform, will Zapier update the order in the new platform with the updated information?
Zapier will only send information to the new platform when the order is originally processed. If an order is later edited in TicketSpice (for example, a user submits a full or partial refund), Zapier will not send this updated information to the new platform.