In this Help Article you will learn how to navigate TicketSpice.

When you first login into TicketSpice you will see this screen:

Your Home Screen

Pages

In TicketSpice, we call an Event, a Page. Click Pages and then you have the option to View All Pages or Create A New Page to access your event Pages in TicketSpice.

Edit Page

Once you select View All Pages, you can select the Pencil icon on the Page you want to edit.

Switch Between Products

Click here to learn how to switch products.

Order Management

This section is where you will be able manage your Orders. Click the links below to learn more about what can be done in this section.

Dashboard

This is the place where you can see a Summary of all of your events. Click here to learn more.

Pages

This is where you can view all of your Event Pages.

Orders

This is the location where you can do the following:

Contacts

Is the place where you can see all of your registrants contact information and record interactions, tasks, and more.

Reports

This is the location where you can do the following:

Communication

This is how you can access our Communication Center.

Extras

In this section you can access the following information:

Help and Support

Have questions? You can access our Knowledge-base and Solutions Team directly in TicketSpice as well.

Knowledge-base

Select the question mark open up our Knowledge-base:

Select the Magnifying Glass to search within your TicketSpice account, you can use these key phrases as a filter:

  • TRX: to lookup a transaction

  • TIX: to look up a ticket order

Support Team

Select the green circle in the lower right hand corner to chat with our Solutions Team:

Account Management

Select the gear icon to Access your Account features. This is the location where you can do the following:

Switch Accounts

If you are a User on multiple accounts, you can switch Accounts here. Please note: that the email address must be the same on all accounts to be able to do this.

Organizational Details

The are where you can see your Organizations contact details. This is also where you can edit your subdomain. Click here to learn more.

Plans and Billing

This is where you can view the card on file for your account.

Invoices

This is where you can view your monthly Invoices.

Users

This is the place where you can Manage your Users and add Team Members to your TicketSpice account. Click here to learn more.

Payment Gateway

This is where you can Manage and see your Payment Gateways. Click here to learn more.

My Information

This is where you can turn on Two Factor Authentication, and update your personal information. Click here to learn more.

Logout

This is where you can sign out of TicketSpice.

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