Two-factor Authentication
Katie Runyan avatar
Written by Katie Runyan
Updated over a week ago

Two-factor authentication adds an extra layer of security to your TicketSpice account. In addition to your username and password, you'll need to enter a code to login. The code will be sent to you via an app on your phone.

Set Up

To enable, select My Information from your account menu.

Toggle to enable two-factor authentication.

Once enabled, you will be prompted to validate the update by entering your password.

Download an application on your phone to get two-factor authentication codes when prompted upon logging in. We recommend using an app such as Authy, 1Password or LastPass Authenticator. These applications support secure backup of your authentication codes in the cloud and can be restored if you lose access to your device.

WARNING: For security reasons, we are unable to reset your Two-Factor Authentication if you lose your recovery codes. If you lose your recovery codes to login you would need to sign up to get a user invite under a different email address.

When you select next, you will be prompted to save or print your Recovery Codes.

You are required to select print or copy to continue to the next step. Save these codes in a secure location as a backup in case your phone isn't accessible when you need to login to our system.

Once you download your App Authenticator, open the app and add Regfox as a new account. You will be prompted to scan a QR code to link your Regfox account with the app.

Once you've entered the six-digit code the app gives you, you will receive a success message that you are set up!

Now, every time you log in, you will be prompted to enter your login email, password, and a code that is given to you when you open your Authentication App on your phone.

Note: If you don't have your phone or app handy, you can use a recovery code instead.

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