In this Help Article, we will outline how to you get paid using TicketSpice.

The process is pretty simple: We're a ticketing software that works in conjunction with the payment processors that actually processes the payment.

TicketSpice's fees are 0.99 per ticket and our in-house payment processor, Webconnex Payments is 2.9% + $0.30 per transaction. The per ticket and per transaction fees are removed as they are processed via the payment processor and then the remaining amount is settled into your designated bank account (NOTE: At times the payment processor may hold back reserves as needed).

The payment processor is the connection point between our software and your bank, and they deposit your money into your account. When setting up a processor, you have to verify your information for approval.

We offer an in-house payment processor, Webconnex Payments. We also are compatible with other custom payment processors as listed here.

Please note: Using a custom payment processor incurs a 1% custom processing fee.

With TicketSpice, there are many ways to collect fees from your attendees either by adding a Convenience Fee to your page or using our Dynamic Fee Calculator. Convenience Fees are customizable ways you can add fees to your ticketing page and the Dynamic Fee Calculator* automatically increases the prices on your ticketing page so that you receive the face value of your ticket.

Click here to learn about Convenience Fees and the Dynamic Fee Calculator.

*Please note: the Dynamic Fee Calculator is only compatible with our In-house Payment Processor or when using WePay.

We are able to process a select list of international currencies via the Payment Processor Stripe. Click here for more information.

Our system will prompt a card on file if you are using features such as Offline Payments or Communication Center enabled. These are features that will need to be invoiced monthly by way of a credit card on file.