Two-factor Authentication
Katie Runyan avatar
Written by Katie Runyan
Updated over a week ago

Two-factor authentication adds an extra layer of security to your TicketSpice account. In addition to your username and password, a unique code would be generated in an authenticator app or sent to your phone that you would enter in order to login.

Enable Two-Factor Authentication

  • From the Pages screen, hover your mouse over the Gear icon in the upper right corner of your account

  • Select My Profile from the dropdown list

  • Toggle the Two-Factor authentication on

  • Enter your current password and click Next

  • Print or Copy your Recovery Codes - Recover codes are used in the event that you are unable to receive a unique code to your phone or tablet

  • You are required to Print or Copy your recovery codes in order to continue to the next step. Save these codes in a secure location as a backup in case your phone isn't accessible when you need to login to our system.

  • If you are using 1Password or a similar password keeper tool, you will scan the QR code provided and enter the unique code and click the Enable button

  • Download an application on your phone to get two-factor authentication codes when prompted upon logging in. We recommend using an app such as Authy, 1Password or LastPass Authenticator. These applications support secure backup of your authentication codes in the cloud and can be restored if you lose access to your device.

Once you've entered the six-digit code the app gives you, you will receive a success message that you are set up!

Once Two-Factor Authentication is enabled, the next time you login you will enter your email address, your password and then the Authentication Code found in your authentication app such as 1Password, LastPass, etc.

WARNING: For security reasons, we are unable to reset your Two-Factor Authentication if you lose your recovery codes. If you lose your recovery codes to login you would need to sign up to get a user invite under a different email address.

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