Complete an offline cash or check payment

If a ticket buyer paid offline via cash or check or some other non-credit or debit card form of payment, here is how to complete their order

Ashley avatar
Written by Ashley
Updated over a week ago

If you have offline payments enabled to allow ticket buyers to opt for a non-credit or debit form of payment, you'll need to let the system know once you receive their payment so they can have their tickets issued. here is how to do so:

Locate the Transaction

  • To complete an Offline Payment, from the Pages screen, hover your mouse over Reports

  • Select Transactions from the dropdown

  • Filter the status by Pending Offline to make searching easier

  • Search the name on the order and click the Eye icon next to the order you'd like to complete the offline payment for

  • Click "Complete"

  • Select "Complete by Offline Payment"

  • Enter a Reference Label

  • Check the box to mark that you understand that updating the transaction cannot be undone. once you mark the Transaction Complete, it is unable to be revered back to Pending

  • When ready, click the Complete Transaction button

NOTE: You also can choose Complete by Card Payment if they later decide instead of an offline payment, they'd like to pa via credit or debit card. Completing an Offline Payment by card will void the original Pending Offline Payment and record a new card transaction for this order.

NOTE: You also can Void the Offline Payment and cancel the order if needed too.

Updated Order

  • The order status will now be updated from Pending Offline Payment to Completed and the Transaction Method will show as Offline with a Completed status


Send an Offline Payment Reminder Email

  • If you are approaching a deadline that Offline Payments are due, you can go into the order and click Send a Reminder to remind the ticket buyer to send in their Offline Payment

  • Clicking Send a Reminder will open an email address to the recipient where you can plug in a custom message and your instructions, etc.


FAQ's

Q: When is the $0.99 fee applied?
A: The $0.99 fee is applied for Offline Payments when the original order takes place and the status is set as Pending Offline Payment

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